Murad is a skincare brand offering treatments, serums, moisturizers, and specialized products targeting various skin concerns. This page shows what RetailCoupons.com shoppers actually think about Murad products and their purchasing experience, based on verified customer ratings and detailed reviews.
Murad Reviews
2.0
21 reviews
What Shoppers Say About Murad
Created with AI, based on recent reviews
Murad has highly polarized ratings on RetailCoupons.com, with shoppers rated 2.0 out of 5 by 21 reviewers. A significant portion of reviewers report disappointment with product efficacy, noting minimal results from targeted treatments like wrinkle correctors and peels despite following instructions. Additional complaints center on business practices: unauthorized charges, misleading container sizes described as sample-sized despite higher pricing, aggressive auto-renewal policies with difficult cancellation processes, and recent price increases paired with reduced product quantities. These issues have driven some long-time customers away despite initial loyalty.
Positive reviews highlight Murad's Environmental Shield moisturizer line as effective for sensitive, non-fragranced-tolerant skin, with some shoppers maintaining decade-long loyalty to specific products like the vitamin oil and expanded Hydration collection. However, even satisfied customers note frustration with recent pricing and sizing changes. The brand appears to retain a devoted base for specific product lines, but widespread concerns about value, product performance, customer service policies, and pricing transparency create significant barriers for new and existing shoppers.
Customer Reviews (21)
Sorted by: Most recentMargaret F.Oct 19, 2019
I enjoy Murad skincare products, but they're pricey and I had such a bad customer service interaction that I'm done shopping with them. Here's what happened: I bought several items including a cleanser that leaked constantly from the bottle. I reached out asking for a replacement. They said they'd help but needed photos of the product and the batch code on the bottom. I explained that I'd already had to throw the cleanser away because it was leaking everywhere - surely they understand nobody keeps a damaged leaking product. I asked if that's really what they expect. I never heard back. Then weeks later I followed up again with no response. It's disappointing because I genuinely like the products, but their handling of this situation was completely unacceptable.
Murad Review FAQ
What rating do Murad products have on RetailCoupons.com?
Murad is rated 2.0 out of 5 based on 21 customer reviews. The ratings are highly polarized, with 76 percent one-star reviews and 24 percent five-star reviews, indicating sharply divided customer satisfaction.
What complaints do shoppers repeat about Murad?
Recurring complaints include products delivering no visible results despite following instructions, unauthorized or unexpected charges to credit cards, auto-renewal policies that are difficult to cancel, misleading container sizing (products described as sample-sized despite full pricing), and recent price increases combined with reduced product quantities.
What do satisfied Murad customers praise?
Loyal shoppers particularly praise the Environmental Shield moisturizer line and Hydration collection for working well on sensitive skin that cannot tolerate fragranced products. Some customers report decade-long satisfaction with specific products like the vitamin oil formula itself, though they express frustration with recent pricing changes.
Do shoppers recommend buying from Murad?
Recommendations are mixed. While a small segment of long-term customers remain loyal to specific product lines, the majority of recent reviews discourage purchases due to concerns about product efficacy, pricing practices, business policies, and customer service. New shoppers should research specific products carefully before committing.
How can I write a review of Murad on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews of Murad products and services. Share your honest experience regarding product performance, pricing, shipping, customer service, and any business practices you encountered. Detailed reviews with specific examples help other shoppers make informed decisions.
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