MyCoolingStore.com sells cooling apparel and devices, including cooling vests, neck fans, and hats designed to help manage body temperature. This page aggregates shopper ratings and reviews to help you understand the customer experience at this retailer before making a purchase.
mycoolingstore.com Reviews
1.0
6 reviews
What Shoppers Say About mycoolingstore.com
Created with AI, based on recent reviews
MyCoolingStore.com receives uniformly negative feedback from shoppers, with every review rating the store at one star. Recurring complaints center on poor inventory management (items listed as out of stock weeks after purchase, unexplained order cancellations), defective products (cooling vests with failing elastic, non-functional cooling devices), and inadequate customer service responses. Shoppers report payment processing delays, website functionality issues during checkout, and incomplete refunds after returning defective merchandise.
The store's reliability appears to be a significant concern across multiple dimensions. Beyond product quality issues, customers question the business practices, citing suspicions about holding customer payments for extended periods and offering replacement swaps for items that are fundamentally flawed. No positive aspects of the shopping experience are mentioned in the available reviews.
Customer Reviews (6)
Sorted by: Most recentWilliam T.Dec 19, 2025
They took my order and my payment, then waited nearly three weeks to tell me they didn't have the item in stock. I'm pretty sure if you dug into their finances you'd find they're using customer money sitting in their accounts for weeks as their business model.
Robert M.Jul 26, 2025
Wasted $400 on this junk! I ordered a circulating cooling vest and wore it just a few times before the elastic completely gave out and lost roughly a third of its original tension. This store clearly doesn't care about quality. When I reached out about the problem, they offered to swap it for another identical vest but basically admitted it would break the same way. Zero interest in actually fixing the issue. I would've gladly paid more for a better quality option, but they didn't even suggest that. Now I'm stuck having to take it to a tailor to replace the straps myself with stronger material. Really disappointing that they sell subpar products like this.
David K.Jul 7, 2025
Skip this retailer, seriously. I ordered a neck fan cooling device on an early July date and got them to knock off 20% with a holiday promotion code, bringing my total to under $48 with tax and shipping. The next morning my order got cancelled out of nowhere with zero explanation or apology, and customer service claimed it was out of stock. But when I checked their site the item was suddenly available again priced at nearly $80. I called to ask what was going on and got the same out of stock story, which made no sense. I pushed back and they eventually said they'd honor the original lower price, but by that point I'd lost all trust in them. I told them to forget it and cancelled. Stay away from this company if you value honest business practices.
Thomas B.Sep 9, 2024
This place is a joke. Pay a little extra and shop somewhere trustworthy because you might never actually receive what you order from here.
Jennifer P.Aug 24, 2024
Their website is absolutely terrible. I've attempted multiple times to complete a purchase for a basic hat and keep running into problems.
Lauren S.Aug 10, 2024
My order showed up but the cooling device didn't work at all. I charged it throughout the night and nothing happened. I tried recharging it multiple times with the same result. I sent it back and didn't get my full refund. They claimed they tested it and it worked fine, but I have no way to verify that since it never functioned for me. They refused to refund my original shipping fee and also kept an extra $4 I asked them repeatedly to return. Absolutely the worst experience. Don't waste your hard earned money here.
mycoolingstore.com Review FAQ
What is MyCoolingStore.com's overall rating?
The store is rated 1.0 out of 5 based on 6 customer reviews on RetailCoupons.com. All current reviews are one-star ratings.
What are the main complaints about this store?
Shoppers report significant issues with inventory accuracy (items marked out of stock after payment processing), unexplained order cancellations, defective products that fail to function, poor website functionality during checkout, and incomplete refunds. Several customers also express concern about delayed payment processing and customer service that refuses to take responsibility for product defects.
Do customers recommend shopping at MyCoolingStore.com?
No. Multiple reviewers explicitly advise against purchasing from this store, suggesting customers pay more to shop at trustworthy alternatives instead. One customer states the store is 'a joke' and another describes it as unreliable for order fulfillment.
Have any customers received working products?
While one customer reports receiving an order, they note the cooling device did not function despite multiple charging attempts. The store's refund process was incomplete, and the customer disputes the store's claim that testing showed the device worked.
How can I write a review for MyCoolingStore.com on RetailCoupons.com?
After making a purchase, you can submit a review sharing your experience with the store, product quality, shipping, and customer service. Detailed, honest reviews help other shoppers make informed decisions and hold retailers accountable.