MyFonts is an online font marketplace selling typefaces and font-related tools for designers and creatives. This page aggregates customer reviews and ratings to help you understand what shoppers experience when purchasing and downloading fonts from the site.
MyFonts Reviews
1.8
23 reviews
What Shoppers Say About MyFonts
Created with AI, based on recent reviews
MyFonts is rated 1.8 out of 5 by 23 shoppers, with three-quarters of reviews giving one star. Shoppers who had positive experiences report straightforward purchases and successful downloads, with no complications. However, the overwhelming majority of reviewers report significant frustration with the platform, citing unclear product information (particularly regarding file formats), unhelpful customer service responses, and a font identification tool that returns too many results to be practical. Additional complaints include the requirement to provide payment information to download free font demos, mismatches between fonts displayed in the interface and what actually downloads, and concerns that the site pushes customers toward proprietary fonts rather than helping locate specific fonts they request.
The most serious customer service complaints involve representatives becoming unresponsive during troubleshooting, asking for information already provided, and declining refunds by pointing to terms in product descriptions that reviewers say they did not notice. One shopper expressed distrust of the platform's practices and payment requirements, while another was unable to use purchased fonts due to an unexpected file format that conflicted with their design software.
Customer Reviews (23)
Sorted by: Most recentChristopher V.Nov 23, 2023
We purchased a webfont that turned out to be broken. That's unfortunate but these things happen. The problem is they insisted it was our fault even though we tested on multiple devices and setups, including different servers, local testing, Mac, Windows, Android, and iPhone. Their website shows a refund policy that says this and only this: they'll refund if fonts are defective and you report it within 21 days. Pretty simple. Our font was clearly defective and we reported it in that window. But instead of honoring it, they said the best they could do was let us swap it for another font of similar value, calling it a gesture of goodwill. That's not what their policy says.
Christopher N.Nov 5, 2021
I have a font subscription service that stopped working three days ago. I reached out to support and got one response that didn't solve the problem, then they stopped answering my follow-up messages even though I was being polite about it.
MyFonts Review FAQ
How is MyFonts' rating calculated?
The 1.8 rating is an average of all customer reviews on RetailCoupons.com. Individual shoppers rate their experience on a scale of 1 to 5 stars, and the overall rating reflects the mean of these scores across 23 reviews.
What do shoppers praise about MyFonts?
Positive reviewers report that purchasing and downloading fonts can be straightforward and trouble-free when there are no compatibility issues or misunderstandings about file formats.
What are the most common complaints about MyFonts?
Recurring issues include difficulty understanding product descriptions (especially file format specifications), an unhelpful font identification tool that returns too many results, requirements to provide payment details for free downloads, and unresponsive or dismissive customer service when problems arise. Shoppers also report that downloaded fonts sometimes do not match what was shown in the interface, and that refunds are denied even when products do not meet expectations.
Do shoppers recommend MyFonts?
Most reviewers do not recommend the site. The vast majority of ratings are one star, suggesting shoppers encountered significant problems and would not return or suggest MyFonts to others.
How can I write a review of MyFonts on RetailCoupons.com?
If you have purchased from MyFonts, you can share your experience by submitting a review on this page. Your honest feedback helps other shoppers make informed decisions and holds retailers accountable.
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