Nature's Sunshine Products sells herbal supplements and natural health products. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you evaluate whether to purchase from this retailer, highlighting what customers actually experienced with their products, shipping, and customer service.
Nature’s Sunshine Products Reviews
2.3
23 reviews
What Shoppers Say About Nature’s Sunshine Products
Created with AI, based on recent reviews
Nature's Sunshine Products receives a low overall rating of 2.3 out of 5 from 23 shoppers, with the majority expressing serious concerns about billing practices and customer service. The dominant complaint centers on unauthorized recurring charges: shoppers report being charged repeatedly after making single purchases, often under different business names, and describe difficulty canceling subscriptions or obtaining refunds. Multiple reviewers mention unresponsive customer service and had to involve their banks or file complaints with the Better Business Bureau to stop charges. Additional complaints include damaged products upon arrival, missing components like droppers and ingredient lists, and poor packaging.
A small segment of positive reviews (26 percent five-star ratings) suggests some shoppers have had satisfactory experiences, though the overwhelmingly negative feedback focuses on billing integrity and customer service responsiveness. One reviewer clarified that a separate fraudulent website (natures sunrise) exists that impersonates the legitimate company, cautioning buyers to verify they are using the correct domain. The combination of billing issues, damaged shipments, inadequate product documentation, and unresponsive support represents a significant barrier to recommending this retailer.
Customer Reviews (23)
Sorted by: Most recentDeShawn M.Jan 27, 2026
Don't do business with this company. I tried canceling my subscription for months without success. Finally I had to contact my bank directly to stop the charges and I filed a complaint with the Better Business Bureau as well. It was honestly awful. Then out of nowhere they sent me an email saying my subscription was finally canceled, but this came way too late after all the frustration.
Amanda K.Jan 19, 2026
Avoid this company at all costs. I made one purchase and then they started charging my account repeatedly using different business names. It looked like a subscription scam even though I never checked any subscription box when I ordered. They sent marketing emails trying to get me to reorder with discount codes. I reported this to my bank and got all their charges blocked. I had to delete my saved payment info and request a brand new card because of this. It's disgusting behavior and honestly their products aren't even worth the trouble anyway.
Patricia M.Dec 27, 2025
Terrible experience with this company. Their customer service basically doesn't exist and the whole operation feels like a scam. I'd stay away from ordering their products online because they'll hit you with recurring monthly charges even after just one purchase. When you try to email about canceling or getting your money back, they ignore you completely. It's a total setup to rip people off. I bought their Lymphatic Drainage product and it simply doesn't work. The ingredients must be incredibly weak since there are no specific amounts listed anywhere. Be very careful with those popup ads you see online. If you can find their stuff on eBay instead, that's probably your safest bet.
Steven C.Dec 17, 2025
Just so everyone knows, this company is legitimate. However, there's a different fake website out there called natures sunrise that's impersonating them and that's where I got scammed. I figured this out after calling the real company and they confirmed it. My advice: if you want to try these products, buy them from Amazon where you're actually protected and safe.
Karen S.Nov 22, 2025
I have serious doubts about this product. The packaging was awful with thin plastic that got dented during shipping. There was no dropper included, no ingredient list visible, and no instructions for dosage. Given all these issues, I just can't trust what I'm buying. Their ad promised a 30 day money back guarantee, so I requested a return. They refused and claimed their policy doesn't allow returns on sale-priced items. Conveniently, they seem to always advertise everything at sale prices.
Ashley J.Nov 5, 2025
Placed my order more than a month ago and when it finally arrived, it came damaged. This is ridiculous.
Nicole R.Oct 5, 2025
My order never arrived and it's been well over a month now. Whenever I ask about a refund, they've got another excuse ready. I'm going to have to escalate this with my bank since the company isn't helping.
Jennifer W.Oct 5, 2025
I'm still waiting for my order and it's been longer than a month at this point. Every time I contact them about getting a refund, they make up some excuse. I'm going to have to call my bank and let them handle this since the company won't cooperate.
Dominique W.Oct 3, 2025
This has been a nightmare. I ordered last month and they said it shipped on the 15th. Now it's October 3rd and the package still hasn't even gotten close to my area. I'm done with this company and won't be shopping there again. I saw them promoted on social media but I'll stick to Amazon from now on. At this point I don't even want the stuff anymore.
Lauren F.Sep 17, 2025
I found out about Nature's Sunshine through a fitness challenge and tried their power beets. It's really convenient and works well for supporting brain function. I was especially impressed that there are no artificial boosters, which matters a lot for cognitive health. Plus it has natural probiotics, antioxidants from real food sources, natural energy aids, and turmeric all mixed in. Their support team has been fantastic to work with. The representatives I spoke with named Andrea and Mary were super helpful and kind when I needed assistance with a free item I'd won. They were professional, responsive, and made everything smooth.
Nature’s Sunshine Products Review FAQ
What is Nature's Sunshine Products' average rating?
Nature's Sunshine Products is rated 2.3 out of 5 based on 23 customer reviews collected on RetailCoupons.com. Approximately 61 percent of reviews are one-star ratings, while 26 percent are five-star ratings.
What do shoppers complain about most?
The most frequent complaint involves unauthorized recurring charges after a single purchase, with charges sometimes appearing under different business names. Shoppers also report difficulty contacting customer service, failed refund requests, damaged products upon arrival, and missing product information such as dosage instructions and ingredient lists.
Are subscription cancellations problematic?
Yes. Multiple reviewers report struggling to cancel subscriptions for months, with customer service being unresponsive to cancellation requests via email. Several shoppers had to contact their banks directly to stop charges. This appears to be a widespread issue based on recent reviews.
Is this company legitimate?
According to one reviewer, Nature's Sunshine Products itself appears to be a legitimate company, but a separate fraudulent website called 'natures sunrise' exists that impersonates the real retailer. Shoppers should verify they are using the correct domain (naturessunshine.com) and consider purchasing through established retailers like Amazon for buyer protection.
Do shoppers recommend this store?
Based on the review distribution and content, the overwhelming majority of recent reviews are negative, with shoppers explicitly advising others to avoid the company. The low overall rating and prevalence of billing and service complaints suggest most reviewers would not recommend purchasing directly from this retailer.