Nature's Sunshine Products sells herbal supplements and natural health products. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you evaluate whether to purchase from this retailer, highlighting what customers actually experienced with their products, shipping, and customer service.
Nature’s Sunshine Products Reviews
2.3
23 reviews
What Shoppers Say About Nature’s Sunshine Products
Created with AI, based on recent reviews
Nature's Sunshine Products receives a low overall rating of 2.3 out of 5 from 23 shoppers, with the majority expressing serious concerns about billing practices and customer service. The dominant complaint centers on unauthorized recurring charges: shoppers report being charged repeatedly after making single purchases, often under different business names, and describe difficulty canceling subscriptions or obtaining refunds. Multiple reviewers mention unresponsive customer service and had to involve their banks or file complaints with the Better Business Bureau to stop charges. Additional complaints include damaged products upon arrival, missing components like droppers and ingredient lists, and poor packaging.
A small segment of positive reviews (26 percent five-star ratings) suggests some shoppers have had satisfactory experiences, though the overwhelmingly negative feedback focuses on billing integrity and customer service responsiveness. One reviewer clarified that a separate fraudulent website (natures sunrise) exists that impersonates the legitimate company, cautioning buyers to verify they are using the correct domain. The combination of billing issues, damaged shipments, inadequate product documentation, and unresponsive support represents a significant barrier to recommending this retailer.
Customer Reviews (23)
Sorted by: Most recentJessica L.Sep 17, 2025
Got introduced to Nature's Sunshine through a fitness app challenge and decided to try their power beets product. It's seriously convenient and does a fantastic job supporting brain health. What impressed me most is it has zero artificial boosters, which is huge when you're thinking about cognitive function, plus it's loaded with beneficial probiotics, whole-food antioxidants, natural energy support, and turmeric for extra benefits. Their customer service team was wonderful to work with too. The staff members I dealt with were incredibly warm and professional when helping me claim a promotional item I won. They handled everything efficiently and made the whole process easy.
Vincent C.Mar 19, 2025
Their customer service is absolutely terrible and the online ordering system is just as bad.
Rebecca D.Sep 1, 2024
Since the company went through changes in 2021, their chlorophyll product tastes completely off, almost like witch hazel, and I can't stomach it anymore. I noticed they started putting parabens in it at some point, and those chemicals have a pretty bad reputation for your health. I had to throw away five new bottles I'd bought. I've switched to a cleaner brand instead. I really used to enjoy their product before all this happened.
Michelle T.Nov 18, 2023
I need to warn everyone about C-X. Recently I had to go through radiation treatment for estrogen-related growth hormone issues in my breast. I was taking C-X to help with hot flashes and it did reduce them somewhat. However, I'm convinced it actually made my cancer grow worse. My oncologist told me point blank that people shouldn't be using this product. He explained that it essentially acts like fuel for breast cancer growth. This product needs to be taken off the market immediately.
Priya S.Oct 31, 2023
This company uses some really shady practices. They tack on extra shipping charges and once you've bought something, communication pretty much stops. Good luck trying to track your shipment because you'll probably have no idea what's happening. Even if you pay extra for rush delivery that's supposed to arrive in a couple days, don't count on getting it fast. Amazon is honestly a much better option. It's cheaper, ships quicker, and you don't have to worry about being taken advantage of like you would here.
Brandon T.Oct 21, 2023
Don't get me wrong, these are quality products. The problem is their pricing structure marks everything up at least 30 to 40 percent more than it should cost, and these aren't even complicated things to manufacture. I'd pass on buying from them. Here's the thing though, if you end up liking something and buying it regularly, watch out because they'll jack up the price by ten to twenty bucks on the products you actually want to keep using.
Michael G.Feb 21, 2023
This company won't stand behind what they sell. When I had a problem, they told me to contact whoever sold it to me instead of taking responsibility as the manufacturer. That was my last purchase from them and I won't be buying anything else.
James O.Apr 4, 2022
Nature's Sunshine has long been a dependable source for quality Tei-Fu Essential Oil, shipping it to satisfied customers nationwide. We recently experienced a delivery problem, but a single phone conversation with an approachable representative at the company resolved everything immediately. Combined with the outstanding quality of their merchandise, this company absolutely merits its strong standing in the marketplace.
Robert H.Apr 4, 2022
Nature's Sunshine has been a reliable supplier of Tei-Fu Essential Oil for many years, getting this excellent product to customers all over the place. Recently we had a shipping issue, but all it took was one quick phone call to a real person at the company to get everything sorted out right away. Beyond that, the actual products themselves are top quality and the company definitely deserves recognition for their strong reputation.
Nature’s Sunshine Products Review FAQ
What is Nature's Sunshine Products' average rating?
Nature's Sunshine Products is rated 2.3 out of 5 based on 23 customer reviews collected on RetailCoupons.com. Approximately 61 percent of reviews are one-star ratings, while 26 percent are five-star ratings.
What do shoppers complain about most?
The most frequent complaint involves unauthorized recurring charges after a single purchase, with charges sometimes appearing under different business names. Shoppers also report difficulty contacting customer service, failed refund requests, damaged products upon arrival, and missing product information such as dosage instructions and ingredient lists.
Are subscription cancellations problematic?
Yes. Multiple reviewers report struggling to cancel subscriptions for months, with customer service being unresponsive to cancellation requests via email. Several shoppers had to contact their banks directly to stop charges. This appears to be a widespread issue based on recent reviews.
Is this company legitimate?
According to one reviewer, Nature's Sunshine Products itself appears to be a legitimate company, but a separate fraudulent website called 'natures sunrise' exists that impersonates the real retailer. Shoppers should verify they are using the correct domain (naturessunshine.com) and consider purchasing through established retailers like Amazon for buyer protection.
Do shoppers recommend this store?
Based on the review distribution and content, the overwhelming majority of recent reviews are negative, with shoppers explicitly advising others to avoid the company. The low overall rating and prevalence of billing and service complaints suggest most reviewers would not recommend purchasing directly from this retailer.