Nature's Sunshine Products sells herbal supplements and natural health products. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you evaluate whether to purchase from this retailer, highlighting what customers actually experienced with their products, shipping, and customer service.
Nature’s Sunshine Products Reviews
2.3
23 reviews
What Shoppers Say About Nature’s Sunshine Products
Created with AI, based on recent reviews
Nature's Sunshine Products receives a low overall rating of 2.3 out of 5 from 23 shoppers, with the majority expressing serious concerns about billing practices and customer service. The dominant complaint centers on unauthorized recurring charges: shoppers report being charged repeatedly after making single purchases, often under different business names, and describe difficulty canceling subscriptions or obtaining refunds. Multiple reviewers mention unresponsive customer service and had to involve their banks or file complaints with the Better Business Bureau to stop charges. Additional complaints include damaged products upon arrival, missing components like droppers and ingredient lists, and poor packaging.
A small segment of positive reviews (26 percent five-star ratings) suggests some shoppers have had satisfactory experiences, though the overwhelmingly negative feedback focuses on billing integrity and customer service responsiveness. One reviewer clarified that a separate fraudulent website (natures sunrise) exists that impersonates the legitimate company, cautioning buyers to verify they are using the correct domain. The combination of billing issues, damaged shipments, inadequate product documentation, and unresponsive support represents a significant barrier to recommending this retailer.
Customer Reviews (23)
Sorted by: Most recentDavid E.Jun 5, 2021
I've been buying from Nature's Sunshine for over 20 years now and I'm really happy with them. The products have consistently worked great for me and I've always gotten excellent service whenever I needed it.
Margaret P.Jan 31, 2020
I've been with this company for over 32 years and I'm disappointed to see how things have changed. Their customer service has gotten worse while prices keep climbing. Their phone system is so bad they can't even transfer calls properly. Since September 2019 I've been waiting for them to reformulate their children's vitamins but nobody can tell me when that's happening or what to expect. Meanwhile they keep rolling out new sales and business programs trying to get everyone to sell more of their stuff. Support lines take forever and when you finally get an answer, it's pretty vague.
Christopher B.Sep 6, 2019
Their products are solid and well made. It's a shame they're losing trust with customers though by selling through Amazon, eBay, and other third-party sites that don't feel trustworthy. Customer service has really gone downhill compared to how it used to be. You can't fault the actual quality of what they make though.
Nature’s Sunshine Products Review FAQ
What is Nature's Sunshine Products' average rating?
Nature's Sunshine Products is rated 2.3 out of 5 based on 23 customer reviews collected on RetailCoupons.com. Approximately 61 percent of reviews are one-star ratings, while 26 percent are five-star ratings.
What do shoppers complain about most?
The most frequent complaint involves unauthorized recurring charges after a single purchase, with charges sometimes appearing under different business names. Shoppers also report difficulty contacting customer service, failed refund requests, damaged products upon arrival, and missing product information such as dosage instructions and ingredient lists.
Are subscription cancellations problematic?
Yes. Multiple reviewers report struggling to cancel subscriptions for months, with customer service being unresponsive to cancellation requests via email. Several shoppers had to contact their banks directly to stop charges. This appears to be a widespread issue based on recent reviews.
Is this company legitimate?
According to one reviewer, Nature's Sunshine Products itself appears to be a legitimate company, but a separate fraudulent website called 'natures sunrise' exists that impersonates the real retailer. Shoppers should verify they are using the correct domain (naturessunshine.com) and consider purchasing through established retailers like Amazon for buyer protection.
Do shoppers recommend this store?
Based on the review distribution and content, the overwhelming majority of recent reviews are negative, with shoppers explicitly advising others to avoid the company. The low overall rating and prevalence of billing and service complaints suggest most reviewers would not recommend purchasing directly from this retailer.