Nautica Reviews

Hadn't heard of this brand until I grabbed a hoodie. The build quality is fantastic. The fabric is really nice and thick, fits great, and super cozy to wear.

Bought some boots from a store and used them from December 1st until December 24th when they completely fell apart. There's a huge rip in the heel. Unacceptable!

Got 2 sweatshirts, tried them on and set them aside since I'm in Florida where it's hot. A few weeks later I wore one and washed it. After washing, the whole thing got all stretched out and didn't fit anymore. Didn't even want to risk the second one. Called about returning but they said I was past the 30-day window so no luck. They really don't stand behind what they sell. Won't be shopping with them again.

Never shopped Nautica online before even though I've bought their stuff at other retailers for years. Creating an account and going through checkout online was annoying enough that I probably won't do it again. The three things I ordered came in fine but one didn't fit right. Looking at their return process was so complicated that I just gave it away instead. Guess the return policy worked in their favor. I'll find other brands that have similar quality and easier shopping experiences.

There's a deal advertising 20 percent off when you spend over 150 bucks. Turns out it doesn't work on sale or clearance items, and basically everything is marked down anyway. Called a supervisor and got nowhere. This is straight up false advertising. They should say upfront that the discount only applies to regular price stuff. Wasted 2 hours figuring this out.

I work in customer service myself so I know the standards. Nautica's customer service is really bad. I talked to a supervisor who was awful. I had an issue with a t-shirt bought months ago that's outside their 50-day return window, but the color faded in one spot and a hole showed up, likely from harsh dyes used in production. They refused to replace it even though I just wanted the same shirt without the damage. This guy kept cutting me off whenever I tried to speak and ended the call because I was frustrated with the constant interruptions. A supervisor like that? I also called their physical store and spoke to someone claiming to be the manager, though she later said she was just assistant manager and couldn't help because she'd get in trouble. Really? You'd get in trouble for solving a customer problem? Their policies are terrible and the whole experience was awful. They clearly don't care about unhappy customers since there's always someone else to sell to.

Tried paying with a Nautica gift card but got an error message saying the order couldn't go through without any real explanation. The full amount got charged from my card anyway. I asked customer service for a refund and they made a ticket, but no one ever sent me a replacement gift card. Every time I called, they said the ticket was processing but nothing ever changed. I won't be ordering from their website ever again.

Never experienced worse customer service! I purchased a watch in July, returned it less than two weeks later, and it was tracked as delivered and signed for at their warehouse. Called multiple times and got nowhere. Tried using live chat and it said they were having tech problems. Now I'm on my 5th email trying to get my money back from months ago! They have all my info but sent me to the watch manufacturer for parts instead. Don't buy from them online!

The worst customer service I've ever dealt with! These people don't want to help you at all. Calling them a customer service team is really inaccurate by definition. I contacted them multiple times about the same problem and got unhelpful responses every single time. I'm pretty sure they outsource it to people who get paid per message rather than based on whether they actually help anyone. Don't even try calling them.

My order never came through completely. They kept making excuses about why my refund wasn't processed and I never got it. This place is a scam. Don't waste your time ordering from their website!