OBSBOT sells professional-grade video capture equipment, including AI-tracking gimbals and webcams designed for content creators and online broadcasters. This page aggregates verified customer reviews to help shoppers understand product quality, shipping practices, and customer service reliability before buying.
obsbot.com Reviews
2.7
18 reviews
What Shoppers Say About obsbot.com
Created with AI, based on recent reviews
OBSBOT shoppers are deeply divided. Enthusiasts praise the video and image quality of products like the Tail Air and Tail2, noting superior sharpness and clarity compared to other professional cameras. Some customers also highlight responsive customer service when issues arise, with reports of problems being resolved within minutes. However, a substantial portion of reviewers report significant problems: hidden import and customs fees that arrive with shipments (often undisclosed at checkout), defective products arriving out of the box (gimbal malfunctions, focus hunting, AI tracking failures), unresponsive customer support, and concerns that products do not perform as advertised for professional use. The shipping and customs fee issue appears particularly frustrating, as these charges can represent a substantial percentage of the purchase price and are not communicated upfront.
The store attracts customers seeking advanced video capture equipment, but the purchasing experience carries notable risks. While product quality can be exceptional for some users, others receive defective units or encounter unexpected fees that significantly increase the total cost. Customer service responsiveness appears inconsistent, with some customers reporting quick resolutions and others experiencing complete communication breakdowns after purchase.
Customer Reviews (18)
Sorted by: Most recentTyler M.Feb 25, 2026
They advertise free shipping, then FedEx slaps you with importation fees when it arrives.
Angela S.Nov 20, 2025
Messed up my order and bought way more stuff than intended. Payment went through but the OBSBOT team fixed everything incredibly fast, like within 20 minutes of me complaining.
Marcus T.Sep 25, 2025
Really disappointed with the customer service here. They stopped responding to messages entirely. The Tail2 is advertised as professional equipment but honestly it's just an expensive webcam. The color reproduction is off, white balance adjustment is a nightmare, the focus keeps hunting around, and you can't even adjust the gimbal speed properly with the remote. Nowhere near the quality level they claim.
Patrick W.May 29, 2025
As someone who reviews tech gear online, I gotta say the Tail Air completely transformed how my videos look. The image quality is sharper and clearer than anything else I own, and I've got some pretty solid cameras including Sony, Canon, and DJI. This thing does it all, and once you experience this level of build quality and performance, it's hard to go back. I'm already thinking about upgrading to the Tail Air 2. The negative stuff I've read elsewhere honestly doesn't match my experience at all. I know plenty of people using OBSBOT gear daily with zero complaints, just like me. Their customer support has been great too, especially when I had questions during setup. No issues to report here. If you're thinking about grabbing one of their cameras, especially the Tail Air, I'd say just try it for yourself first.
Kevin P.Apr 25, 2025
Really let down by my recent purchase of the OBSBOT Meet SE webcam. The ordering process seemed simple enough, but then everything fell apart. FedEx hit me with customs charges around ₹2,220, which is nearly a third of what I paid for the camera itself. Nobody mentioned this would happen when I checked out, not even a heads up. I would've gone a different direction if I'd known about these extra fees upfront. The final bill was way higher than expected, and for that price I could've found something better locally. It feels dishonest, honestly.
Alex M.Mar 31, 2025
Products arrive with problems straight out of the box. My gimbal won't pan up and down like it should. The AI tracking keeps losing me and jumps to random spots in the frame. Really not happy with what I got.
Jennifer B.Mar 10, 2025
Ordering and Getting It Delivered: Placed my order for the OBSBOT Meet 2 on Thursday, March 6th and got confirmation the next day. FedEx gave me a tracking number right away showing it was coming from China. By March 10th it was at my door by 10 AM, no import fees to worry about. I was honestly nervous after reading online reviews, but OBSBOT really came through. For something shipped from overseas, getting it in just two business days was incredible. The Camera Itself: This is a solid piece of equipment. I grabbed the Mac software ahead of time and when I plugged in the camera it just worked right away. Tweaking the settings was straightforward, and compared to my old webcam it's night and day. The picture quality is stunning and the options you get for adjustments blow away anything I had before. Overall I'm impressed with OBSBOT both on the product and service side and would suggest them to anyone.
Ryan J.Jan 2, 2025
I was pumped to test out these cameras so I grabbed the Tiny 2 and Tail Air, then ended up placing three orders in about a week for extra gear. Their site said everything ships from the US, but out of my three shipments, two arrived incomplete. Now I'm seeing tracking updates from China for no reason, even though my account shows orders as delivered. I've tried contacting their support multiple times with no response. The cameras themselves work okay, but I can't recommend putting real money into OBSBOT products. They only do email support and it's basically nonexistent. This experience has completely destroyed my confidence in the company. Still waiting to hear about the missing stuff I paid for.
Donald H.Dec 4, 2024
I was thrilled to finally snag OBSBOT's Tail Air PTZ Camera and I do really love it. The problem is that FedEx just charged me £70 in import duties on top. With the Black Friday price, I could've gotten it from the UK Amazon seller for Remo Tech UK, which is OBSBOT's parent company, for the exact same price with no fees at all. I would've had enough left over to grab other stuff on sale instead. Really frustrating that the discount got wiped out by fees. The site should be smart enough to send UK shoppers to the UK storefront if it can already switch the currency to pounds.
obsbot.com Review FAQ
What is OBSBOT's average rating on RetailCoupons.com?
OBSBOT is rated 2.7 out of 5 based on 18 customer reviews. Ratings are heavily polarized, with 56 percent one-star reviews and 39 percent five-star reviews, indicating strongly divided customer experiences.
What do customers praise about OBSBOT products?
Satisfied customers consistently highlight exceptional image quality, sharpness, and clarity compared to competitors including Sony, Canon, and DJI cameras. Some reviewers also report that the company's customer service team responds rapidly to complaints and resolves problems efficiently.
What are the most common complaints about OBSBOT?
The most frequent complaints involve unexpected customs and import fees charged by FedEx upon delivery, which are not disclosed during checkout. Other recurring issues include defective products arriving out of the box (gimbal pan/tilt failures, focus hunting, AI tracking malfunctions), unresponsive customer support after purchase, and concerns that products do not deliver the professional performance promised in advertising.
Do customers recommend OBSBOT?
Recommendations are mixed. Customers who receive functioning products in working order express strong enthusiasm and recommend OBSBOT to other content creators. However, those who encounter defects, hidden fees, or support issues explicitly advise against purchasing. Prospective buyers should factor in the risk of unexpected customs charges and potential quality control issues.
Should I be aware of any shipping or fee issues before ordering?
Yes. Multiple customers report that OBSBOT advertises free shipping but does not clearly disclose that international orders may incur substantial customs and import fees upon delivery through FedEx. These fees have been reported in the hundreds of dollars or equivalent in other currencies, sometimes representing 25 to 33 percent of the product cost. Contact the company before ordering if you are outside the United States to confirm total cost responsibility.