OBSBOT sells professional-grade video capture equipment, including AI-tracking gimbals and webcams designed for content creators and online broadcasters. This page aggregates verified customer reviews to help shoppers understand product quality, shipping practices, and customer service reliability before buying.
obsbot.com Reviews
2.7
18 reviews
What Shoppers Say About obsbot.com
Created with AI, based on recent reviews
OBSBOT shoppers are deeply divided. Enthusiasts praise the video and image quality of products like the Tail Air and Tail2, noting superior sharpness and clarity compared to other professional cameras. Some customers also highlight responsive customer service when issues arise, with reports of problems being resolved within minutes. However, a substantial portion of reviewers report significant problems: hidden import and customs fees that arrive with shipments (often undisclosed at checkout), defective products arriving out of the box (gimbal malfunctions, focus hunting, AI tracking failures), unresponsive customer support, and concerns that products do not perform as advertised for professional use. The shipping and customs fee issue appears particularly frustrating, as these charges can represent a substantial percentage of the purchase price and are not communicated upfront.
The store attracts customers seeking advanced video capture equipment, but the purchasing experience carries notable risks. While product quality can be exceptional for some users, others receive defective units or encounter unexpected fees that significantly increase the total cost. Customer service responsiveness appears inconsistent, with some customers reporting quick resolutions and others experiencing complete communication breakdowns after purchase.
Customer Reviews (18)
Sorted by: Most recentDavid K.Nov 27, 2024
Definitely think twice before ordering from this seller. Import duties aren't included in the price, so you'll get hit with a surprise charge from FedEx when your package arrives. By the time you pay everything, you're spending way more than you would elsewhere.
Edward W.Feb 19, 2024
Ordered the obsbot tiny remote control 2 on 6/02/2024 and got an order confirmation email. Waited and waited. On 14/02/2024 I emailed asking where it was. Total silence. Finally on 18/02/2024 I filed a chargeback and suddenly they answered, shipping the item that same day from China. This place is a joke. Same thing was available on Amazon for the same price with next day delivery. Huge regret using this site. 1/5
Nathan G.Nov 24, 2023
I ran into a problem with my device but the support team stepped up big time. They got back to me fast and fixed everything better than I could've hoped for. Would definitely recommend them for customer support.
Laura C.Nov 24, 2023
This has become my go-to gadget for video calls. The picture is razor sharp and the device never lets me down. It's money well spent for anyone doing regular conferencing.
Thomas R.Nov 22, 2023
The company behind OBSBOT hasn't been able to fix their software so it works with the newest Windows 11. Their flagship PTZ camera basically becomes a regular webcam now, which normally costs a fraction of what you pay for it. Support responded quickly at first but seems unable to grasp the technical issues customers describe in detail.
Victor H.Jul 4, 2023
Ordered a new Tiny2 USB camera but FedEx lost the package in transit. FedEx wasn't helpful at all. I asked OBSBOT to look into it as the sender, and they not only opened their own case with FedEx but also shipped me a replacement right away. Before FedEx even responded, my new camera showed up at my door. Works great too. OBSBOT's handling of this mess was fantastic and shows real customer care. Will definitely order from them again.
Steven C.Apr 20, 2022
The company that makes OBSBOT's flagship TinyCam 4K still hasn't fixed compatibility issues with Windows 11. For what you pay for this PTZ camera, it's unacceptable that the software doesn't work properly. You essentially end up with a basic webcam when you could get one for way less. Their support team was quick to respond initially but didn't seem to really understand the specific technical problems I described.
obsbot.com Review FAQ
What is OBSBOT's average rating on RetailCoupons.com?
OBSBOT is rated 2.7 out of 5 based on 18 customer reviews. Ratings are heavily polarized, with 56 percent one-star reviews and 39 percent five-star reviews, indicating strongly divided customer experiences.
What do customers praise about OBSBOT products?
Satisfied customers consistently highlight exceptional image quality, sharpness, and clarity compared to competitors including Sony, Canon, and DJI cameras. Some reviewers also report that the company's customer service team responds rapidly to complaints and resolves problems efficiently.
What are the most common complaints about OBSBOT?
The most frequent complaints involve unexpected customs and import fees charged by FedEx upon delivery, which are not disclosed during checkout. Other recurring issues include defective products arriving out of the box (gimbal pan/tilt failures, focus hunting, AI tracking malfunctions), unresponsive customer support after purchase, and concerns that products do not deliver the professional performance promised in advertising.
Do customers recommend OBSBOT?
Recommendations are mixed. Customers who receive functioning products in working order express strong enthusiasm and recommend OBSBOT to other content creators. However, those who encounter defects, hidden fees, or support issues explicitly advise against purchasing. Prospective buyers should factor in the risk of unexpected customs charges and potential quality control issues.
Should I be aware of any shipping or fee issues before ordering?
Yes. Multiple customers report that OBSBOT advertises free shipping but does not clearly disclose that international orders may incur substantial customs and import fees upon delivery through FedEx. These fees have been reported in the hundreds of dollars or equivalent in other currencies, sometimes representing 25 to 33 percent of the product cost. Contact the company before ordering if you are outside the United States to confirm total cost responsibility.