Paragon Software Group develops system utilities and data management software, including tools for Linux file system access on Windows and Mac disk management solutions. This page aggregates customer ratings and reviews to help shoppers understand real experiences with Paragon products and support.
Paragon Software Group Reviews
1.8
24 reviews
What Shoppers Say About Paragon Software Group
Created with AI, based on recent reviews
Paragon Software Group products have earned a rating of 1.8 out of 5 based on 24 shoppers. The vast majority of reviewers report severe problems with installation, software activation, and unresponsive customer support. Many customers describe spending hours unable to get products running on their systems, receiving no help when requesting support, and experiencing licensing issues after company system migrations. A small group of reviewers acknowledge that the underlying software itself is solid when it does work, but note that poor support and reliability issues make the products impractical for both personal and professional use.
A minority of shoppers (17 percent) gave positive ratings, though these favorable reviews are not detailed in available feedback. The predominant complaint pattern centers on broken promises regarding customer service, failed installations across different platforms, unresponsive support teams, and licensing complications that render previously purchased software unusable. Shoppers consistently advise potential customers to consider alternative vendors.
Customer Reviews (24)
Sorted by: Most recentVincent H.Dec 25, 2024
Used Partition Manager Community Edition on Windows 10 and it did the trick. My USB drive wasn't being recognized by Windows after I'd used some cloning software that broke the partition table. Registration took some effort, but once I got going the software performed beautifully. It's really functional and user friendly.
Patrick N.Dec 25, 2024
Tested the Partition Manager Community Edition on my Windows 10 PC. Had a USB drive that Windows wouldn't recognize after using some disk cloning software that apparently messed with the partition table. The sign-up process was a bit annoying, but the software itself worked amazingly. Really powerful and straightforward to operate.
Richard V.Dec 4, 2024
Bought a lifetime license for NTFS for Mac and it mysteriously vanished from my account. When I contacted their support, instead of fixing it they offered me 30% off to repurchase the software, as though my lifetime license meant nothing. This is wrong. I paid for something and now I can't use it. Don't buy from them unless you're willing to lose what you've already purchased.
Roberto S.Nov 29, 2024
Got an NTFS for Mac license thinking it was permanent based on their website wording. Had trouble after a macOS update and needed to reinstall. That's when things got bad. Two years later, my account and license info were just deleted like I never existed. Support sends outdated versions that don't work with current macOS. They keep telling you another team will help but that never happens. This is their standard way of doing business, not an unusual case. I'm done with them because there's nothing stopping them from deleting my account again in a few months. No honesty, just questionable practices. I'd suggest trying other options instead.
Antonio B.Nov 4, 2024
The backup tool is seriously flawed. Can't move files, no notes feature, constantly says it's validating something and runs incredibly slow, completion time estimates are way off, the language is confusing and awkward, you can't restore if that backup job already exists, and it straight up failed to write the backup after hours of processing even though it said everything was done successfully.
Nicole G.Nov 4, 2024
Got their NTFS for Mac software and it was a nightmare. The thing wouldn't work properly and their support couldn't help. I wasted hours trying to figure things out on my own. Would not recommend this company.
Thomas E.Oct 15, 2024
Software hasn't been updated. The latest version came out in 2022 and it's still 17.20.17. Set it up and tested it with a local backup and made a WinPE boot disk. When I tried to use the backup I got an error saying 'Failed to import the backup: Backup set path already exists in database, or intersects with existing backup job'. I don't understand this error and I'm still waiting for Paragon support to respond.
Walter S.Sep 24, 2024
The new interface is really bad. Hard Disk Manager 17 looks totally unprofessional. Some features are missing or hidden without proper documentation. Backup restoration is limited. The backup tool itself works like it always has, but restoring is restricted and the interface is just awful.
Brandon P.Sep 13, 2024
Save your money. They overhauled their system and I lost access to software I'd already paid for. It took a couple months for support to finally reply, then I spent weeks trying to activate my purchase and it never actually worked.
Bela J.Jun 27, 2024
Bought an NTFS for Mac license but activation completely failed. I opened multiple support tickets but didn't get real assistance, then they stopped responding entirely. Tried calling their number but nobody picked up. Now I'm fighting to get my money back, though honestly I'm not hopeful. Don't ever purchase from Paragon Software.
Paragon Software Group Review FAQ
What is the overall rating for Paragon Software Group?
Paragon Software Group is rated 1.8 out of 5 by 24 RetailCoupons.com shoppers. Approximately 75 percent of ratings are one star, while 17 percent are five stars, with minimal middle-range ratings.
What are the most common complaints about Paragon Software Group?
The primary complaints involve installation failures, software activation issues, unresponsive customer support, and licensing problems. Reviewers report spending hours unable to complete setup, receiving no responses to support requests submitted over weeks, and software becoming unusable after the company migrated licensing systems.
Are there any positive aspects mentioned in reviews?
Some reviewers acknowledge that the actual software functionality is solid when it successfully installs and operates. However, these users note that poor customer support and reliability issues severely undermine the product's value, particularly for professional or work-related use.
Do shoppers recommend Paragon Software Group?
Based on available detailed reviews, the overwhelming consensus is negative, with shoppers explicitly advising others to avoid the company and look elsewhere. The persistent theme across multiple reviews is that Paragon fails to deliver on support promises made before purchase.
How are Paragon Software Group ratings calculated?
Ratings displayed on RetailCoupons.com represent the average of all customer reviews submitted for Paragon Software Group products and services. Each review includes a star rating and written feedback. The rating distribution shows what percentage of shoppers awarded each star level.