Rack Room Shoes is a footwear retailer offering shoes for the whole family, with regular promotions and a rewards program. At RetailCoupons.com, we aggregate customer reviews to help shoppers understand what to expect from this store. Read honest feedback from real customers below.
Rack Room Shoes Reviews
2.3
23 reviews
What Shoppers Say About Rack Room Shoes
Created with AI, based on recent reviews
Rack Room Shoes has a deeply divided customer base. Satisfied shoppers praise the store's frequent promotions, rewards program that accumulates points for future discounts, fast shipping, and staff service. However, the majority of reviews reflect serious concerns about the return and refund process. Customers report that the store has refused refunds and kept returned merchandise, denied returns for items with manufacturing defects after minimal wear, and charged customers for return shipping on orders that arrived in wrong sizes. These refund and return issues appear to be the primary driver of negative feedback.
The rating distribution reveals an unusual pattern: 61 percent of reviews are one star while 30 percent are five stars, with almost no middle-ground ratings. This suggests customers either have excellent experiences with promotions and service, or encounter major problems with product quality and return policies. Shoppers considering Rack Room Shoes should be aware of the return policy details before making purchases, particularly regarding manufacturing defect claims and return shipping costs.
Customer Reviews (23)
Sorted by: Most recentRebecca T.Apr 4, 2024
I have an issue with their return policy. If I'm paying cash, have my receipt, and return the shoes within a week, I should get my money back, not a gift card. This policy has completely changed how I shop and honestly I'm not coming back anymore.
Marcus T.Mar 11, 2024
Checkout keeps giving me problems. I keep running into the same error message about a payment issue. When I asked for help, they suggested trying again another day, but when I attempt the purchase every few days, the exact same error pops up.
David L.Aug 15, 2023
Purchased shoes on July 31st at the Miromar location in Florida. My account got charged twice for the exact same amount. I returned to the store and they promised a refund, but it never came through. The staff told me to contact customer service, and they've been equally unresponsive. My advice is to closely monitor every transaction you make here because they can't seem to keep things straight.
Heather K.Apr 7, 2023
I bought 2 pairs during a BOGO 50% off sale. After completing my payment, I thought I got a great deal. However, my order confirmation never showed the discount. A week later when I checked on my order, they couldn't find it anywhere. Their online support wasn't helpful at all and just directed me to call another department. Don't bother ordering online. I've spent way too much time trying to get this resolved.
Lauren D.Apr 7, 2023
Picked up 2 pairs of shoes during a BOGO 50% off promotion. I got charged and thought everything was perfect. But my confirmation email didn't show the discount applied. A week passes and when I follow up, customer service can't even locate my order. They just kept passing me to different numbers. This online shopping experience has wasted way too much of my time. Would not recommend ordering from their website.
Michael J.Feb 3, 2022
First time ordering from this company online turned into a nightmare. I needed to change my shipping method after placing an order at night, so I contacted customer care the next business day. The staff was dismissive, unhelpful, and completely unprofessional. One representative named Nkazi disconnected the chat without letting me even ask my question. Incredibly rude and careless approach to customer service. It doesn't matter how fancy your rewards program is or how good your marketing looks if you can't actually help customers when they reach out with a simple request. These kinds of blockers are easy to fix, but laziness and apathy from your team make all the difference between keeping customers and losing them forever. This was absolutely my last purchase from this company.
Christopher N.Jun 24, 2021
They've got the absolute best shoe selection around with their Buy One Get One Half Off promotions running regularly. This is the go-to place for finding quality shoes like classic Red High Top Converse in every size and color available. Shopping here both online and in store is always a great experience, and their shipping is super fast!
Robert H.Jun 24, 2021
This is hands down the best spot for buying shoes, both online and in person. The shoe selection is amazing and their Buy One Get One Half Off deals are unbeatable. They're the only place I can find classic Red High Top Converse in every size and color I could want. Plus shipping is quick and reliable!
Amanda V.Nov 28, 2020
Visited the Southhaven Towne Center location with my daughter and had a wonderful experience. Bironda was remarkably helpful and friendly throughout our visit. She helped me select the perfect pair of Crocs and informed me about other promotions happening in the store. I really want to highlight how great her service was. She represents excellent customer care and should definitely be recognized as employee of the month.
Patricia G.Nov 28, 2020
My daughter and I shopped at the location at Southhaven Towne Center. Bironda was incredibly helpful and had such a pleasant attitude the entire time. She assisted me in picking out my Crocs and even mentioned other great deals the store was running. I want to give her a special shout out for her outstanding customer service. She absolutely deserves recognition as employee of the month if that's something the store offers.
Rack Room Shoes Review FAQ
What is Rack Room Shoes' average rating?
Rack Room Shoes is rated 2.3 out of 5 based on 23 customer reviews on RetailCoupons.com.
What do customers like most about Rack Room Shoes?
Five-star reviewers consistently mention frequent sales and promotions that help reduce costs, a rewards program that lets customers earn points toward future discounts, fast shipping, accurate product descriptions, and helpful in-store staff.
What are the main complaints about Rack Room Shoes?
The most common complaints involve the return and refund process. Customers report that the store has refused to process refunds or accept returns for various reasons, including refusing claims for manufacturing defects on worn items and charging customers for return shipping on orders that arrived in incorrect sizes.
Should I shop at Rack Room Shoes?
The highly polarized reviews suggest the shopping experience depends heavily on whether you need to return items. If you're confident about your purchase and shoe size, you may appreciate the promotions and rewards program. However, customers planning to make returns should review the store's return policy carefully before ordering.
How can I write a review of Rack Room Shoes?
You can share your own experience by submitting a review on this page. Your feedback helps other shoppers make informed decisions and gives Rack Room Shoes direct insight into how customers perceive their service, product quality, and policies.
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