Rack Room Shoes is a footwear retailer offering shoes for the whole family, with regular promotions and a rewards program. At RetailCoupons.com, we aggregate customer reviews to help shoppers understand what to expect from this store. Read honest feedback from real customers below.
Rack Room Shoes Reviews
2.3
23 reviews
What Shoppers Say About Rack Room Shoes
Created with AI, based on recent reviews
Rack Room Shoes has a deeply divided customer base. Satisfied shoppers praise the store's frequent promotions, rewards program that accumulates points for future discounts, fast shipping, and staff service. However, the majority of reviews reflect serious concerns about the return and refund process. Customers report that the store has refused refunds and kept returned merchandise, denied returns for items with manufacturing defects after minimal wear, and charged customers for return shipping on orders that arrived in wrong sizes. These refund and return issues appear to be the primary driver of negative feedback.
The rating distribution reveals an unusual pattern: 61 percent of reviews are one star while 30 percent are five stars, with almost no middle-ground ratings. This suggests customers either have excellent experiences with promotions and service, or encounter major problems with product quality and return policies. Shoppers considering Rack Room Shoes should be aware of the return policy details before making purchases, particularly regarding manufacturing defect claims and return shipping costs.
Customer Reviews (23)
Sorted by: Most recentNicole S.Oct 20, 2020
This website is a nightmare. Shoes arrived with no invoice included, and the packaging can't be reused for returns. You have to pay your own shipping costs to send things back. Then they say it takes 1 to 2 days to email an invoice but never actually send it. On top of that, they only give you 30 days to make a return. Skip this place entirely and go somewhere like Zappos instead. Anything would be better than dealing with Rack Room.
Christina B.Aug 4, 2020
Went into the Rack Room location at Tangier Mall in Baton Rouge and had a terrible experience with the sales associate Jessica. She was very rude and didn't even greet us when we came in, acting frustrated the whole time. I spoke to the manager about her attitude. After they supposedly talked to her, things somehow got worse. At checkout she didn't thank us and under her breath said something like we didn't have to be there. That was the last straw. Never going back to that store.
Patricia H.May 28, 2020
Got my shoes in the mail only to discover they still had a security tag attached. I'm sending them back, but the customer service experience was pretty disappointing. They won't send a replacement until they receive my return first. Also, the shoes arrived in a plastic bag that can't be reused, so I had to find my own box to ship them back. Not impressed.
Rack Room Shoes Review FAQ
What is Rack Room Shoes' average rating?
Rack Room Shoes is rated 2.3 out of 5 based on 23 customer reviews on RetailCoupons.com.
What do customers like most about Rack Room Shoes?
Five-star reviewers consistently mention frequent sales and promotions that help reduce costs, a rewards program that lets customers earn points toward future discounts, fast shipping, accurate product descriptions, and helpful in-store staff.
What are the main complaints about Rack Room Shoes?
The most common complaints involve the return and refund process. Customers report that the store has refused to process refunds or accept returns for various reasons, including refusing claims for manufacturing defects on worn items and charging customers for return shipping on orders that arrived in incorrect sizes.
Should I shop at Rack Room Shoes?
The highly polarized reviews suggest the shopping experience depends heavily on whether you need to return items. If you're confident about your purchase and shoe size, you may appreciate the promotions and rewards program. However, customers planning to make returns should review the store's return policy carefully before ordering.
How can I write a review of Rack Room Shoes?
You can share your own experience by submitting a review on this page. Your feedback helps other shoppers make informed decisions and gives Rack Room Shoes direct insight into how customers perceive their service, product quality, and policies.
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