Revive Essential Oils sells essential oils and aromatherapy products. This page aggregates independent shopper reviews to help you understand what customers experience when ordering from them, including feedback on product quality, authenticity, shipping reliability, and customer service.
Revive Essential Oils Reviews
What Shoppers Say About Revive Essential Oils
Revive Essential Oils receives polarized feedback, with shoppers divided on quality and service. The company's positive reviews highlight reliable shipping, intact product delivery, and correct order fulfillment. However, the majority of reviews voice serious concerns about product authenticity (particularly regarding claimed French oils that appear diluted or chemically blended), ineffective results despite marketing claims, and substantial customer service failures including unresponsive support, broken tracking links, and prolonged shipping delays of 15 to 21+ days. Return processes are reportedly difficult and frustrating.
Shoppers consistently report frustration with support response times and quality of assistance, noting copy-paste replies to legitimate inquiries. Several reviewers express regret about purchases made based on marketing, with some spending $70 to $80 on multiple bottles that delivered no noticeable benefit. The authenticity concerns about sourcing and product composition appear to be a defining complaint among dissatisfied customers.
Customer Reviews (15)
Sorted by: Most recentThe package showed up but honestly the stuff just didn't work for me. I got caught up in the marketing and ended up buying several extras, spending around 70 to 80 bucks total, and nothing happened. When I tried dealing with customer service to return it, they made the whole process difficult. Since I'd already used it and didn't have the original packaging, they weren't cooperative about taking it back.
This company is not legitimate. I found them while searching for a specific oil and they claim to sell the French version. What they're calling helichrysum isn't authentic at all, not the French kind and possibly not even real helichrysum oil. It smells heavily diluted or blended with chemicals like paraffin. When I tried to return the two bottles including an opened one, they ignored my messages completely until I filed a complaint through my payment processor. Even then, they refused to send a prepaid label like their site promises. Instead they're using the payment processor to demand we return items at our own cost in perfect condition before issuing any money back. They know we opened one bottle to verify how bad the product is. This outfit clearly knows how to work the system to keep your money. The oils they sell are counterfeit products and they're exploiting people.
This is about their service, not the actual products. I've been waiting over 15 days for my package and I've contacted them multiple times. The tracking info they gave me from DHL wouldn't pull up anything, so I looked through my order confirmation looking for another number but couldn't find one. When I first reached out, they sent me a different link for UPS tracking, but that didn't show any results either. I've tried contacting them repeatedly over the past few days through chat, their contact form, and email with no response. I won't be recommending them or ordering from them again because their customer service is really lacking, even though I'm sure their products are fine. They need to step it up.
Getting in touch with their support team takes forever and the tracking link they gave me was broken. My package still hasn't shown up and I have no clue where it is now.
NEVER ORDERING AGAIN! My package has been stuck in shipping for over 3 weeks now. Whenever I contact them they just send back the same copy paste response. Two weeks in and it was still showing as processing. They clearly don't care about their customers. I ordered thinking they were trustworthy but I'm done with them for good!
My shipments have always arrived on time and in good shape, and I've never had issues with getting exactly what I ordered. The bottle conditions are always perfect too. I'm still deciding if these are quite on the same level as Young Living though.
Got my order in about 10 days like the website said it would. These oils are really good quality and I'm definitely happy with my purchase. I started with just a couple of bottles to test things out first, and everything turned out amazing. I used to buy from another brand for years but the prices got too high for my budget, so switching to Revive has been perfect for me.
When my order got here, the hydrosols had leaked everywhere in the box because they didn't have safety seals on the caps like the regular oils do. On top of that, the oils weren't performing the way I was hoping. I found I needed double the amount compared to what I'd used with other brands before. Even doubling up in my diffuser didn't work well enough for my bedroom. I spent a few hundred dollars and now I'm wishing I'd ordered a sample pack first to test them out. It would've helped my room a lot.
I've been ordering from them for several years and have always been impressed with the quality, especially considering the price compared to Young Living and DoTerra. What really convinced me they're a solid company was when I messed up and bought a supplement thinking it was a topical. Their return process was incredibly smooth. They got back to me within a couple hours on a weekend, gave me a free return label with no hassle whatsoever. That's the kind of service you don't see much anymore in online shopping.
I've been buying from them for several years now and I'm always pleased with what I get. Compared to Young Living and DoTerra, the quality is just as good but way more affordable. What really stands out to me happened recently when I accidentally bought a supplement instead of a topical oil because I wasn't paying close attention. Their return process was so easy and quick! They got back to me within hours even though it was Sunday, gave me a free return label without asking any questions. This is what online shopping should always be like.