Revtown sells denim and casual apparel through their online store. This page aggregates authentic customer ratings and reviews to help you decide whether to shop with them. Read detailed feedback from other buyers on product quality, sizing, customer service, and return policies.
Revtown Reviews
1.6
15 reviews
What Shoppers Say About Revtown
Created with AI, based on recent reviews
Revtown is rated 1.6 out of 5 by 15 shoppers, with the vast majority expressing significant dissatisfaction. Common complaints center on sizing inconsistencies despite following provided guides, strict return policies with restocking fees (ranging from 10 to 30 percent), poor product durability (pockets tearing after minimal wear), and unresponsive or unhelpful customer service when issues arise. Shoppers report particular frustration with the online-only model that prevents trying items before purchase, combined with restocking fees on exchanges and returns. A small number of reviewers praise the comfort of the jeans and describe customer service as helpful, though these positive experiences are heavily outweighed by negative reports.
The recurring pattern across reviews suggests systemic issues with quality control, sizing accuracy, and return policies. Multiple shoppers specifically mention receiving damaged items or products with defects after light use, and describe difficulty getting meaningful resolution from customer service. The restocking fee structure appears to be a major point of friction, particularly when combined with sizing or quality problems. Shoppers consistently recommend avoiding the brand in favor of competitors.
Customer Reviews (15)
Sorted by: Most recentJack W.Feb 25, 2026
I had a really frustrating time dealing with Revtown. Since they're online-only, you can't try anything on first. I followed their sizing guide perfectly and it was completely wrong. When I exchanged for a different size, they hit me with a restocking fee. The replacement arrived damaged. I tried to exchange that pair and they wanted to charge another restocking fee while only giving me partial credit. They don't have a phone number to call, and three emails over two months went unanswered. The sizing advice isn't helpful, the products arrived damaged, they charge fees for their mistakes, and there's basically no customer support. I wouldn't suggest buying from them.
Paul V.Jul 13, 2024
Really impressed with this company. Their customer service team goes above and beyond to help if you have questions. The jeans are super comfortable and feel like they're built to last for years and years.
Chris H.Feb 15, 2024
Purchased a pair of their dark indigo jeans in the Sharp fit. After wearing them less than 10 times within a month, the pocket lining ripped away from the denim and created a huge hole. I reached out to customer service asking about an exchange or return, got a generic response back, and then nothing. No follow-up despite sending several more messages. This is a total scam for over $100 a pair. Skip this company entirely.
Ryan P.Jan 8, 2024
They Charge a $10 Handling Fee When You Return Items - Skip Revtown Altogether. I sent back a sweatshirt that fit horribly and felt super rough and stiff, only to discover they were charging me a 30% restocking fee on top of that. Do yourself a favor and buy from somewhere else instead.
Rob S.Oct 6, 2023
Avoid this place, there are way better options out there. I ordered a pair through FedEx, tried them on, and removed the tags. Then I decided to exchange them for a different size. The jeans were still creased and had never been worn or washed. The tags were off, so they told me no returns allowed, period. I even asked if an exchange was possible and they said no way. These jeans aren't cheap either. There are lots of other American-made jean companies that are worth looking into instead.
Ryan G.May 3, 2023
Ordered the same style and size jeans twice at different times in different colors. When the second pair arrived, it was 2 inches longer than the first pair, even though they were supposedly the same size. It might as well have been a different size altogether. I can't even wear them. When I asked Revtown about exchanging or getting credit, they refused.
Jeff M.Jul 6, 2022
I have to back up everyone saying Revtown has shockingly bad service. I placed my order on mid-June and it still hadn't shipped by early July. I sent multiple emails and got excuse after excuse, mostly about nationwide shipping delays. That's funny because Amazon doesn't seem to have any shipping problems. If they don't have the product in stock, they shouldn't make it look available and then blame everyone else for the delay.
Diane B.Aug 5, 2021
I purchased two pairs of men's jeans right before Christmas to ship to Canada. One pair was too large and the other had one leg noticeably shorter than the other, which meant they were unwearable. We contacted customer service, got a return label, and shipped both pairs back. Revtown confirmed they received the jeans, but seven months later we still haven't gotten a refund to our card or any response to three separate emails requesting to speak with a manager. We're out over $350 when you add in the jeans, exchange rate, shipping, and import fees. This is too much money to ignore, but the company has completely ghosted us.
Tom R.Apr 25, 2021
Had a really bad experience with this company. They sent me the wrong size and then made returning it complicated and costly. Very disappointing overall.
Revtown Review FAQ
How is Revtown's rating calculated?
Revtown is rated 1.6 out of 5 stars based on 15 verified customer reviews. All ratings are weighted equally, and RetailCoupons.com does not modify or filter reviews based on sentiment.
What do customers like most about Revtown?
A small number of reviewers praise the comfort and durability of Revtown jeans, noting they feel high quality and built to last. Some customers highlight responsive and helpful customer service experiences, though these positive reports are significantly outweighed by complaints.
What are the main complaints about Revtown?
The most common issues are sizing inconsistencies that don't match the sizing guide, restocking fees on returns and exchanges (10 to 30 percent), poor durability with defects appearing after light wear (such as torn pocket linings), and unresponsive customer service. The online-only sales model prevents customers from trying items before purchase, which compounds sizing frustration.
How do customers feel about Revtown's return policy?
Shoppers express frustration with Revtown's return and exchange policies, particularly the restocking fees applied to returns. Multiple reviewers report difficulty obtaining exchanges or refunds even when products arrive damaged or fail quickly. Some customers report being denied returns or exchanges based on strict tag and wear policies, even when items were unworn.
Would customers recommend Revtown?
Based on review data, the vast majority of customers would not recommend Revtown. Shoppers consistently suggest avoiding the brand and purchasing from competitors instead, citing concerns about sizing, durability, fees, and customer service responsiveness.