Ricki’s Reviews

Placed an order for 12 items during a sale and got confirmations showing all twelve. When it arrived, there were only 5 pieces. Somehow 7 items had their quantities changed to zero on the final receipt, but there was no notification or flag to let me know half my order got cancelled.

Really sad about how this place has changed. They used to be one of my favorite shops but now their customer service is basically gone and their operations are a mess. For a retail company, having only email support is unprofessional and unfair to people who can't use email. The new owners clearly can't handle taking orders, processing them, or getting packages out on time. I had to wait over a month before two separate orders both got cancelled after getting nothing but runaround. It's been over a year of problems now. This should have been fixed by now, honestly.

Ordered in December and almost 4 weeks later, my order is still stuck in processing mode. Emailed customer service twice and got nothing back. I can't afford to lose that money. This store used to be my go-to place, but I'd recommend looking elsewhere now.

I've been a loyal shopper here for years and really liked the clothes, but things have gotten terrible since the buyout last year. Customer service has basically vanished. I've placed two orders in the last couple months that sat for over 3 weeks without shipping. I sent emails about both orders and got nothing back. They don't even have a phone line anymore. I won't be shopping here going forward. I'd give zero stars if the system allowed it.

Bought something during the Black Friday sale and was told it shipped to the store on December 1st. Now it's December 21st and still nothing. Tried emailing multiple times with no response. I was a regular customer here for a long time, but I'm not coming back.

I used to enjoy shopping here, but since new management took over, customer service has really dropped off. Ordered something November 9th and it supposedly shipped to the store on the 13th. Now it's December 10th and I still don't have it. I've emailed multiple times with no responses. When they did finally reply, they just told me they cancelled the order because it's stuck at the distribution center. I work in customer service myself and this is definitely not the standard. If I could give a zero rating, I would. I'm done with this store and still waiting for them to tell me what happened to my item.

Their website keeps rejecting my credit card with an error message, even though the card works fine everywhere else and I used it on their site recently. I've emailed customer service 3 times with no reply. They used to be so easy to work with, but that's completely changed.

Really frustrated with how this store handles things. I ordered two items but only got one delivered, even though the packing slip showed both were supposed to ship. I reached out right away because I needed the missing item urgently for a holiday photo shoot the next day and asked if they could rush delivery. Never heard back. Getting completely ignored when time was important is completely unacceptable. The whole experience was unprofessional and stressful. I'm seriously rethinking shopping here again.

I've been shopping at this store for years, but I'm done now. Ever since the company changed hands, things have fallen apart. I placed an order online and got charged right away, but nothing showed up. They said it would ship in 3 days. It's been 3 weeks with zero communication despite emailing them repeatedly. I had to dispute the charge with my credit card company. This place used to be reliable and well-made. Really disappointed.

My online order came in incomplete, missing an item even though it was listed on the packing slip and I paid for it. A staff member in the store told me this is happening frequently with lots of customers. Customer service promised a refund but I had to email back several times before they actually processed it. Not shopping with them anymore.