Ricki's offers apparel and fashion items for online shopping. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what real customers experienced when ordering from rickis.com. Use these reviews to learn about order fulfillment, customer service, and overall shopping experience before you buy.
Ricki’s Reviews
2.0
24 reviews
What Shoppers Say About Ricki’s
Created with AI, based on recent reviews
Ricki's is currently experiencing severe operational and customer service issues that have frustrated shoppers. The most common complaints involve orders getting stuck in processing for weeks without shipment, items mysteriously disappearing from orders without notification, and a complete lack of responsive customer service. Shoppers report sending multiple emails to support with no replies, and note that the store now offers only email support with no phone line available. Many long-time customers express disappointment, noting that service quality has declined dramatically since new management took over.
A small segment of recent reviewers (25 percent) gave five-star ratings, though no positive review excerpts were provided in the available data. The stark divide between ratings suggests that while some shoppers have had acceptable experiences, the overwhelming majority are encountering serious problems with order fulfillment and customer support that are driving away even loyal, long-term customers.
Customer Reviews (24)
Sorted by: Most recentMonica V.Aug 25, 2025
Online shopping here isn't worth it. My order took nearly a month and never arrived. When I contacted customer service, they told me to check with my family and the post office, then refused a refund saying it was delivered. Just go to the physical store if you need something from them. Won't be ordering online ever again.
Karen V.Aug 25, 2025
I had a gift card from this store and they refused to use it. They said that since the company got bought by new owners, they're not honoring old gift cards anymore. But it still has the store's name on it and the original receipt. This is ridiculous and feels like a scam.
Crystal W.Aug 14, 2025
Used to have good experiences ordering clothes from here. Recently got a pair of skinny jeans with embroidered details and a romper, but they sent me plain jeans instead. The sizing was also way off. A size 12 used to fit perfectly, but now they run small. I had to ask for a refund because the order was wrong.
Lisa H.Jul 24, 2025
The tracking says my order was delivered, but it never showed up at my place. I asked for a refund since I didn't receive what I paid for.
Patricia G.Jul 11, 2025
Placed an order in May and never got a shipping date. A month later they claimed it was delivered, but it wasn't. After multiple emails asking who actually delivered it, they ignored me. They offered only a 60% refund because of the shipping cost, even though they're the ones who lost it. Their customer service is awful and disrespectful. The website is terrible and they refused to give me a full refund.
Jasmine T.Jun 1, 2025
I'd give them zero stars if I could. This place is ripping people off. Don't buy from them. I spent over $140 and got absolutely nothing. Instead they sent me a cheap blue t-shirt I never even ordered. When I emailed them multiple times, they just made excuses and I never got my order or my money back. Save yourself the trouble and shop elsewhere. Their customer service is a complete joke.
Diane K.Feb 22, 2025
Tracy at the Seven Oaks Mall location in Abbotsford gave me wonderful service. She was knowledgeable, kind, and super attentive to what I needed!
Michelle R.Feb 22, 2025
Had an amazing experience with Tracy at the store in Abbotsford at Seven Oaks Mall. She was super helpful, friendly, and really paid attention to what I needed!
Dorothy L.Nov 17, 2024
I'm writing this to ask you to bring back the cotton leggings. You haven't had them for over a year. The Leni leggings you carry now are super thick and uncomfortable. I love shopping in your stores, but if I have to buy cotton leggings elsewhere, that's where my money's going. The Leni leggings deserve a 1 out of 5.
Ricki’s Review FAQ
What is Ricki's average rating on RetailCoupons.com?
Ricki's is rated 2.0 out of 5 based on 24 recent customer reviews. The rating distribution shows that 71 percent of reviews are one star, 25 percent are five stars, with very few middle-range ratings.
What do shoppers complain about most?
The most common complaints involve order fulfillment delays (orders stuck in processing for three to four weeks), unresponsive customer service via email, items disappearing from orders without customer notification, and the lack of phone support. Multiple shoppers report that new management has caused a significant decline in service quality.
Are there any positive aspects mentioned in reviews?
While 25 percent of reviews are five-star ratings, the recent review excerpts available do not contain specific positive feedback. Long-time customers do mention that they previously enjoyed shopping at Ricki's and appreciated the clothing selection before recent changes in management and operations.
Do shoppers recommend ordering from Ricki's?
Based on recent reviews, most shoppers explicitly advise against ordering from Ricki's. Even loyal, long-time customers are recommending that others shop elsewhere due to persistent problems with order processing, shipping delays, and inability to reach customer service.
How can I share my own experience with Ricki's on RetailCoupons.com?
You can write a review on RetailCoupons.com by visiting the Ricki's store page and submitting your rating and detailed feedback about your shopping experience. Include specific details about order fulfillment, customer service responsiveness, product quality, and shipping times to help other shoppers make informed decisions.