Ricki's offers apparel and fashion items for online shopping. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what real customers experienced when ordering from rickis.com. Use these reviews to learn about order fulfillment, customer service, and overall shopping experience before you buy.
Ricki’s Reviews
2.0
24 reviews
What Shoppers Say About Ricki’s
Created with AI, based on recent reviews
Ricki's is currently experiencing severe operational and customer service issues that have frustrated shoppers. The most common complaints involve orders getting stuck in processing for weeks without shipment, items mysteriously disappearing from orders without notification, and a complete lack of responsive customer service. Shoppers report sending multiple emails to support with no replies, and note that the store now offers only email support with no phone line available. Many long-time customers express disappointment, noting that service quality has declined dramatically since new management took over.
A small segment of recent reviewers (25 percent) gave five-star ratings, though no positive review excerpts were provided in the available data. The stark divide between ratings suggests that while some shoppers have had acceptable experiences, the overwhelming majority are encountering serious problems with order fulfillment and customer support that are driving away even loyal, long-term customers.
Customer Reviews (24)
Sorted by: Most recentEmily N.Feb 20, 2024
Had my heart set on a certain sweater in a color that needed to be special ordered. Petronella working at the Place d'Orleans store was absolutely delightful and super helpful. She got the sweater ordered for me and it came in quickly. Everything about the service was top notch, and the clothes fit beautifully no matter the size. Definitely my favorite spot to shop.
Diane P.Feb 20, 2024
I was looking for a specific sweater in a particular color and Petronella at the Place d'Orleans location was wonderful. She was pleasant and helpful, ordering it for me without any hassle. It arrived quickly too. The whole experience was excellent, and the quality and fit of the clothes is outstanding. Can't recommend this place enough, it's my favorite.
Natalie F.Nov 17, 2023
I'm really into this store! Been a long-time shopper and wanted to share that the customer service is fantastic. I've had issues pop up before and they always come through with a solid fix. The clothing quality and style are really impressive too. Love that I can buy from a Canadian company.
Victoria C.Nov 17, 2023
Love shopping at this store! I've been coming here for years and finally decided to write a review. Their customer service is amazing - anytime I've had a problem, they step in and fix it. The clothes are great quality and the style is spot on. Plus, it's awesome to support a Canadian brand.
Ricki’s Review FAQ
What is Ricki's average rating on RetailCoupons.com?
Ricki's is rated 2.0 out of 5 based on 24 recent customer reviews. The rating distribution shows that 71 percent of reviews are one star, 25 percent are five stars, with very few middle-range ratings.
What do shoppers complain about most?
The most common complaints involve order fulfillment delays (orders stuck in processing for three to four weeks), unresponsive customer service via email, items disappearing from orders without customer notification, and the lack of phone support. Multiple shoppers report that new management has caused a significant decline in service quality.
Are there any positive aspects mentioned in reviews?
While 25 percent of reviews are five-star ratings, the recent review excerpts available do not contain specific positive feedback. Long-time customers do mention that they previously enjoyed shopping at Ricki's and appreciated the clothing selection before recent changes in management and operations.
Do shoppers recommend ordering from Ricki's?
Based on recent reviews, most shoppers explicitly advise against ordering from Ricki's. Even loyal, long-time customers are recommending that others shop elsewhere due to persistent problems with order processing, shipping delays, and inability to reach customer service.
How can I share my own experience with Ricki's on RetailCoupons.com?
You can write a review on RetailCoupons.com by visiting the Ricki's store page and submitting your rating and detailed feedback about your shopping experience. Include specific details about order fulfillment, customer service responsiveness, product quality, and shipping times to help other shoppers make informed decisions.