Roberto Cavalli Reviews

The customer service here is unbelievably bad. Staff members either ignore your emails or make up excuses when you have real problems. Getting a refund took over a month and required multiple follow-up messages. They can't even keep track of orders or connect them to customer names. A dress I received had a broken strap, and after asking for pictures multiple times, they ghosted me completely. Don't shop here if you value your money.

I have mixed feelings about this retailer. Shopping in a physical store is much better for me. Their online store is not something I'd recommend to anyone who needs their order by a specific date. Timing was critical for me and their website was misleading. They say they 'try' to ship within two business days, which is vague and unhelpful. When I asked about actual shipping timelines, they gave no clear answers. I ordered January fifth and didn't get my package until January twentieth, so it took over two weeks. UPS wasn't the problem since they delivered on time. When I mistakenly reordered with the wrong color and tried to cancel within an hour, they said cancellations aren't allowed once placed.

Customer service doesn't exist at this company. They simply don't care. Orders go missing, wrong items show up, packages get sent to the wrong address. You'll rarely get email responses, and when you do, they act like they couldn't care less about your problem. Shop somewhere else online and save yourself the frustration.

Wanted to send back some white slides because they had a visible defect on them. Customer service requested photos, which I provided, then claimed the shoes had been worn before. That's absolutely false and I could prove it if I could post pictures here. The way they handled the return was completely unacceptable. Stay away from this company.

This company uses deceptive marketing tactics regarding expedited shipping. They show a next-day delivery option with a surcharge, but hide the fact that orders take 6 business days to process first. When I asked for my shipping fee back, they refused, claiming the delivery time was acceptable once processing was complete. This is a misleading way to do business.

Would rate them zero if the system allowed it. Their customer service is nonexistent. Fair warning: once you buy something, don't plan on returning it, even if the tags are still on and you paid full price. You'll be out the cost of return shipping too.

I wish I could give negative stars to this retailer. Ordered something four months ago that didn't fit properly. I returned it immediately and was told the refund would hit my account within two weeks. Still waiting. Every time I call, the customer service team claims they're processing something but nothing changes. They've essentially stolen my money. Steer clear of this brand entirely.

Back in December I bought two turtleneck sweaters from this site. One arrived fine, but the other one never showed up. It's now February and still nothing has been sorted out. They haven't sent a replacement or given me my money back. For a supposed luxury brand, their operations are shockingly amateurish. The way they treat customers is inexcusable. I'd advise anyone considering buying from them to look elsewhere.

Bought boots three weeks ago after paying extra for expedited shipping. All they did was generate a label and then blamed UPS for not collecting the package. I called UPS myself and found out that nobody from the company ever requested a pickup. This is unacceptable from a brand in the luxury space. It's been my worst experience yet.

Avoid this company at all costs. They take your money and never deliver the products. Their support team is useless and won't help resolve anything. Shopping online with them is a disaster.