Roberto Cavalli is a luxury fashion retailer offering designer clothing, accessories, and footwear. This page aggregates customer reviews and ratings for Roberto Cavalli's official online store, helping shoppers understand real experiences with ordering, returns, and customer service.
Roberto Cavalli Reviews
2.0
24 reviews
What Shoppers Say About Roberto Cavalli
Created with AI, based on recent reviews
Roberto Cavalli's online store struggles significantly with customer service and order fulfillment. Shoppers consistently report unresponsive customer support staff, lengthy refund processes requiring multiple follow-ups, orders sent to wrong addresses, missing packages, and items arriving with defects. Return policies are cited as unfair, with the company allegedly denying legitimate returns and charging customers for return shipping even on full-price items. Additionally, reviewers note misleading shipping information, vague processing timelines, and deceptive expedited shipping practices that hide lengthy processing periods before delivery begins.
A small segment of reviewers express satisfaction with the brand, rating it highly. However, these positive experiences appear isolated compared to the overwhelming pattern of complaints. Shoppers frequently recommend avoiding the online store entirely and suggest purchasing from physical retail locations instead, where the experience appears more reliable. The disconnect between Roberto Cavalli's luxury positioning and the customer service failures reported creates significant friction for online shoppers.
Customer Reviews (24)
Sorted by: Most recentAmanda F.Dec 14, 2020
I keep having great experiences with this retailer. The products are nice, the packaging is professional, the quality is solid, and shipping is quick. I'd definitely recommend them.
Michelle W.Dec 14, 2020
Been consistently impressed with my purchases here. The items are high quality, the packaging looks great, and orders arrive quickly. I'd recommend this store to anyone.
Sophie B.Nov 27, 2010
This site features merchandise from the Italian designer Roberto Cavalli, offering clothing, shoes, and bags. I bought multiple items that came through in three days exactly as promised, shipped via UPS with a tracking number so I knew exactly when to expect my package. The dress and scarves looked fantastic and matched the pictures. Plus they offer fourteen days for free returns using UPS if you're not happy.
Linda C.Nov 27, 2010
This site carries items from the Italian designer Roberto Cavalli including apparel, footwear, and accessories. I bought several pieces and received them within the promised timeframe of three days via UPS with tracking details provided. The items matched the photos perfectly and met all my expectations. The company also offers a hassle-free fourteen-day return window with UPS if you're not happy with anything.
Roberto Cavalli Review FAQ
How is Roberto Cavalli's rating calculated?
The 2.0 out of 5 rating is based on 24 verified customer reviews submitted to RetailCoupons.com. The rating reflects all shopper experiences with the online store, including product quality, shipping, returns, and customer service.
What do shoppers praise about Roberto Cavalli?
While most reviews are critical, a minority of shoppers rate the store highly. Some customers report better experiences shopping in physical stores rather than online, suggesting in-person service may be more reliable.
What are the main complaints about Roberto Cavalli?
The most frequent complaints involve unresponsive customer service, slow refund processing, misleading shipping information, orders sent to wrong addresses, defective items, and strict return policies that deny claims even on unworn merchandise. Shoppers also report being charged for return shipping.
Do shoppers recommend Roberto Cavalli's online store?
No. Most reviewers explicitly advise against shopping online with Roberto Cavalli and recommend either avoiding the retailer entirely or purchasing from physical store locations instead.
How can I write a review for Roberto Cavalli?
RetailCoupons.com welcomes reviews from customers who have purchased from Roberto Cavalli's online store. Share your experience with shipping speed, product quality, customer service, and returns to help other shoppers make informed decisions.