Roberto Cavalli Reviews

Ordered items that were too large, sent them back requesting a smaller size. They shipped completely different products instead. I returned those as well and now they're refusing to accept the package. This company is a complete scam. The customer service team is dishonest and everyone sharing their stories here is telling the truth. Since late December they've had my product and promised a refund within fourteen business days. Still nothing. This has been going on for almost two months.

I ordered a sweater from the official site expecting quality and a smooth transaction. Instead, UPS returned my package at their request with no explanation. I contacted the store twice asking what happened and requesting a refund, but got no response. I also got locked out of my account and asked for another way to reach them, which was also ignored. The whole situation feels like a scam and I won't be ordering from them again. Their customer service is nonexistent.

Do yourself a favor and skip this brand. The founder has been tied to fraud issues in the past, and it seems like that same dishonesty flows through the whole operation. You get luxury prices but customer service worse than you'd find on discount sites. Third-party retailers sometimes have better integrity. I've switched to other luxury designers instead.

Never order from this website. Their IT department is severely understaffed and disorganized. My order sat in limbo for nearly two weeks while they blamed technical issues and gave me no shipping estimates. Also, their terms claim they only charge after the item ships, which is false. They took my money immediately. When I cancelled, they haven't refunded it. Completely unacceptable.

This brand is not ethical. They use leather, fur, wool, down, skins and hair from exotic animals, plus angora. Not a cruelty-free option.

Purchased a pair of shoes that developed a split in the sole after just a couple of months. When I reached out, they initially offered to let me send them back, which was good. Unfortunately, the return label expired before I could get them shipped during a hectic period, and after that they stopped replying to any of my messages. At least they tried to help at first, so I'm giving them three stars instead of one.

My time shopping at Roberto Cavalli turned into a complete disaster. The site advertised that import fees were already covered in the price, but then DHL demanded I pay additional taxes when my order arrived. When I contacted customer service, they were dismissive and ignored my concerns. This brand doesn't care about keeping customers happy. I'd suggest looking elsewhere and saving yourself the headache.

How does a luxury brand get away with such poor packaging? I purchased a t-shirt and it came with absolutely nothing else, not even plastic or paper wrapping around the item. When I buy budget items from other stores, they come in much nicer packaging. I've ordered from other high-end brands and they all do packaging way better than this.

I've been a fan of this designer for quite a while now. The clothing quality is genuinely impressive, and I was pleasantly surprised by how good their sneakers are as well, matching up nicely with other upscale brands. What really stands out is how reasonably priced everything is compared to other luxury labels.

Ordered sunglasses online but received the wrong color, brown instead of pink like I requested. Support said I could return them but that was it. My original glasses are gone and I lost that purchase. They offered a ten percent discount as compensation, but that's just their standard newsletter signup offer. They charged me twenty euros for delivery when the site says free shipping across Europe, not just EU countries. I decided to keep the wrong glasses rather than deal with returning them, but they refused to refund the twenty euros. After I complained again, they finally returned the shipping charge a couple months later. Since they eventually listened, I'm giving four stars instead of three.