Rockport Reviews

Made a mistake ordering the wrong item, totally my fault. Started the return process but it was confusing and had gaps in the instructions. Never got sent a return label. The only guidance I got was to take it to a Happy Returns location. Tried calling customer service but they only operate from noon to five and don't have actual people to speak with. I've worn Rockport for five decades and had just reordered two more pairs. After dealing with this, I cancelled those orders. Really unfortunate.

This deserves zero stars, not one. I got bombarded with promotional emails constantly. Tried to apply a promo code for 20% off plus free shipping but it wouldn't work on their site, even though it was their own offer. When I went to proceed with checkout, my order mysteriously got placed without me actually completing it. A cancel button appeared on the screen but clicking it did absolutely nothing. This happened on a Sunday, and customer service wasn't available. Called Monday and got told they process all orders within an hour of receiving them, which is clearly nonsense. On top of everything, they then delayed shipping by a week. Can't trust this company. Stay away.

My heritage boots showed up with a destroyed box and visible damage all over them, including scuffs, chips, and a section of the sole actually missing. The quality of the finish was disappointing, and the stitching holes were inconsistent between the two boots, ranging from tiny to huge gaps where you could see inside. I reached out to customer service and waited weeks just for a response. Months of back-and-forth messages with occasional replies led them to offer a 30% refund on my 300 dollar purchase, citing poor quality. I haven't seen a cent and they've stopped responding entirely. Really disappointing for boots at this price point. I can't recommend them.

I've been buying Rockport shoes for many years, and in May I ordered a pair for my wife to wear to work. Those shoes already look terrible with a rip along the side and heels that are completely worn down. They shouldn't look like worn-out old shoes at this point. Called up Rockport and basically they said there's nothing they can do. These shoes were 125 dollars, so I think they owe me either my money back or a serious discount on a replacement pair. I'm really let down by Rockport, especially after being a long-time customer. Very disappointed.

These people are nothing but fraudsters. I've been trying to get a return processed for a product worth 295 pounds for over a month with absolutely no results. They have my returned items but keep ignoring my emails. Don't give them your money. They're con artists.

I ordered on a spring date and after waiting over a month and a half, they cancelled my order claiming I placed it from outside the US. That's completely false. Puerto Rico is a US territory, and honestly, PR was right there in the dropdown menu on their website when I was ordering. This is just poor customer service. The shoes themselves are great, but the way they treat customers is really frustrating.

I ordered shoes that were supposed to be from Rockport, but what I got was a ballpoint pen instead. They basically steal from you with a smile. Don't waste your money with these people.

I've been buying these shoes for years and I'm genuinely surprised by some of the negative reviews out there. I think most people only bother posting when something goes wrong, so let me say this: these are among the best shoes I've ever purchased. They're super comfortable, the price is fair for the quality you get, and they're built to last. I've put mine through absolute punishment and they just keep going strong. Rockport makes fantastic footwear and I'm a loyal customer for life.

Ordered several shoes for myself and my family at a discounted rate. My credit card went through. Nothing ever showed up at my door.

Wore the boots for the first time and immediately one of the brass lace eyelets fell right out when I was tightening the laces. The boots had been sitting in the box for a while before wearing, so they're unfortunately past the warranty period now.