Rockport sells footwear and accessories, with a long history in the shoe industry. This page aggregates customer ratings and reviews from shoppers who have purchased from rockport.com, providing an honest look at product quality, shipping, customer service, and the overall buying experience.
Rockport Reviews
1.8
16 reviews
What Shoppers Say About Rockport
Created with AI, based on recent reviews
Rockport is rated 1.8 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. Recurring complaints center on defective products (damaged boxes, visible scuffs, missing sole sections, inconsistent stitching), poor customer service responsiveness, confusing return processes, unresolved return claims, unexplained order cancellations, and technical checkout issues such as promotional codes failing to apply and orders being placed without customer confirmation. A small minority of reviewers recommend the brand, citing long personal loyalty to Rockport shoes, though even these positive ratings appear tempered by recent quality and service issues.
Shoppers report difficulty reaching customer support, with limited operating hours and no access to live representatives. Return procedures lack clear guidance, and several customers report their items were never processed despite being returned. Additional frustrations include aggressive promotional email campaigns and geographic order restrictions that appear inconsistent with the website's own ordering options. The disconnect between Rockport's heritage reputation for shoe quality and current delivery and service standards emerges as a central theme in negative feedback.
Customer Reviews (16)
Sorted by: Most recentPatricia D.Feb 20, 2024
Received the wrong size shoes in my delivery, ordered size 8 but got a 6 instead. Been going back and forth with their team for 10 days now. I've asked them to email me a prepaid return label or QR code so I can send back the incorrect items. Since this mistake was entirely on their end, I shouldn't have to pay for shipping. All I keep getting are polite but generic form responses with zero actual solutions. Terrible customer service experience. Skip this company.
Isabella G.Jan 20, 2024
Would give zero stars if I could because this is the worst service I've ever experienced. Placed my order on December 29th and their website promised delivery within 5 business days. After a long wait, I discovered today that my order got cancelled with zero explanation. Didn't get any notification about it. My refund hasn't shown up on my card. Can't get anyone from customer service to respond. I'm done with Rockport. They took my money, wasted my time, and I ended up with nothing.
David K.Nov 26, 2023
Placed an order for shoes with a promised delivery window of 6 to 8 days. After 12 days with no delivery, I contacted them to cancel since I'd be away. They flatly refused, claiming I should have cancelled within an hour of ordering. When I brought up the fact that they missed their own delivery timeline, they basically shrugged and blamed the holiday season. Bottom line: I spent my money and never got the shoes.
Jessica L.Nov 21, 2023
My Rockport shoes fell apart after just 10 months of wear. Total garbage. I would never buy from them again.
Victor B.Mar 14, 2023
Got a pair of Dunham shoes that I'd ordered a few weeks prior and I was thrilled the second I put them on. They're incredibly light and so comfortable that I immediately ordered another pair. Just got those today and they're fantastic too, even though they're a different model. I'm a customer for life.
Kenneth W.Aug 24, 2017
Bought three pairs of dress shoes in different colors and sizes to see which ones I liked best. After deciding on one pair, returning the other two was hassle-free. The shoes I kept are really comfortable and feel great. Looking forward to shopping with them again next time I need shoes.
Rockport Review FAQ
How is Rockport's rating calculated?
Rockport is rated 1.8 out of 5 based on 16 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings, with the current distribution heavily weighted toward one-star reviews (81% of feedback).
What are the main complaints shoppers have about Rockport?
The most frequent complaints involve receiving damaged or defective shoes (scuffs, chips, missing sole sections, inconsistent stitching), difficulty with return processes (missing return labels, confusing instructions, unprocessed returns despite items being sent back), limited customer service availability, failed promotional codes at checkout, and unexplained order cancellations. Shoppers also report receiving excessive promotional emails.
Are there any positives in Rockport reviews?
A small percentage of reviewers (19%) gave five-star ratings and express long-standing brand loyalty, with some noting that Rockport shoes themselves are quality products. However, recent reviews suggest this positive sentiment is being undermined by current shipping, quality control, and customer service issues.
Do shoppers recommend buying from Rockport?
Based on the review distribution, the overwhelming majority of recent shoppers do not recommend Rockport, citing unresolved customer service issues, product defects, and return complications. The low overall rating of 1.8 out of 5 suggests most buyers would advise caution before ordering.
How can I write a review of Rockport on RetailCoupons.com?
Customers who have purchased from rockport.com are welcome to share their experience by submitting a review to RetailCoupons.com. Honest feedback about product quality, shipping, returns, customer service, and overall satisfaction helps other shoppers make informed purchasing decisions and holds retailers accountable.
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