RVezy Reviews

The daily rates end up being way more than double what's advertised. This is a frustrating tactic that's part of the bigger problem with how the internet has become a race to the bottom.

RVezy is responding now, five months after my original complaint (when they refused to work out any real solution). Are they trying to look good, or will they finally offer fair compensation? Feel free to reach out if you want to discuss proper reimbursement. I'll never use this platform again. As someone who runs a hotel, I know good customer service, and this isn't it. They don't give guests proper resolutions and have sketchy hosts on their site. The whole platform seems to protect hosts instead of guests - our hosts even said complaining to RVezy wouldn't matter. These hosts were also rude and aggressive in our messages. I spent $3,396 on a 15-night booking (I only stayed 7 nights after ending up in the hospital before departure) and the air conditioning and thermostat weren't working. It was 40 degrees and we had to crash at a friend's place. The host admitted it was broken when a repair person came by on our last day, but since I couldn't prove when it broke or why (you can't photograph warm air or a thermostat) RVezy only refunded me $200. Stay away from this unprofessional platform if you want decent hosts and fair treatment.

Heads up to anyone considering RVezy: watch out for shady cancellation practices. I reserved an RV back in October for a family road trip across Western Canada scheduled for summer. The host offered a flexible cancellation policy, which is partly why I went with this particular RV even at a higher price point. Then we had to change our plans due to unexpected circumstances, and naturally the RV wasn't available for our new dates. We cancelled in April, giving plenty of notice before the 30-day cutoff. But RVezy deducted what they called service fees from our deposit, totaling $708.55. I'll own up to not reading all the fine print on the cancellation policy, but I thought it would work like other booking sites. When I've cancelled through similar platforms, I get my money back. Even airlines, which are known for being strict, only charge up to $150 in cancellation fees max.

Could be worse, but the platform has some real problems. The money they say you'll make is way off. Most RVs get booked for two nights maximum anyway. RVezy takes about 30 percent of what the owner gets, plus additional tax. They advertise a 20% fee, but when you do the math it's actually 30% of the rental ($84 plus $11 in tax on a $250 rental). Then renters pay $86 for insurance on top of $250 rental, plus a $69 service fee and $20 in taxes. So on a $250 rental, RVezy makes $84 from owners and $69 from renters, probably more from insurance commissions. The biggest concern though is how they handle insurance claims. I've dealt with situations where minor damage happened and it was hard to figure out which renter caused it, or if it was just normal wear. A hole in a propane hose, a roof scratch that caused a small leak - the kind of stuff you might not notice right away. These shouldn't be charged to renters, but the income from rentals basically just covers repair costs, so you end up working for nothing while other people use your RV.

Terrible experience with their customer service team. During our rental, an awning snapped right off while we were relaxing underneath it using it normally for shade. It was clearly defective or poorly made. When we explained what happened, the company wouldn't listen to our explanation and slapped us with a $1500 charge to replace the owner's awning. The representatives I spoke with were completely unhelpful. Look, I get it if you break something through careless handling, but we followed all the rules and got charged an outrageous amount anyway. We were without shade for the whole trip and ended up paying more than what we spent on the actual rental. There was zero willingness to negotiate and the customer service blamed us entirely. I'd strongly advise staying away from this company.

What a disappointing company. They took a few hundred bucks from me just to hold a reservation for two days, months before I was even planning to travel. When I asked for a refund, they refused and only offered me a credit I could use with their service, which I didn't want. Skip this and go with Outdoorsy or RVshare instead - you'll be glad you did.

Both their website and customer service were awful. Rented an RV and got my confirmation details. They had no problem charging my card $650 right away, but when they randomly cancelled my booking, they were useless. They also claimed the host cancelled another reservation I made, which wasn't true. The support team was awful. Their suggestion was that I just book another RV for another $650 without actually helping me solve the problem. Plus the RV I wanted was showing as unavailable anyway. Won't be using them again. RVnotEZ for sure.

The booking process was really easy and we ended up with a fantastic RV! Can't wait to do this again next year!

The whole process was incredibly simple and straightforward, and we got ourselves an awesome RV! Looking forward to renting again soon!

Had a wonderful time! This was our first rental and definitely won't be the last. The RV matched the listing perfectly. The host was super helpful and made everything quick and painless.