RVezy is a peer-to-peer RV rental marketplace that connects travelers with private RV owners for vacation and road trip bookings. This page aggregates verified customer reviews and ratings to help shoppers understand what renters and owners experience when using the platform.
RVezy Reviews
3.9
23 reviews
What Shoppers Say About RVezy
Created with AI, based on recent reviews
RVezy has a highly polarized rating distribution, with 70 percent of shoppers giving five stars while 26 percent give one star. Positive reviewers appear to appreciate the platform's concept and availability. However, the one-star reviews reveal significant recurring complaints: advertised daily rates are substantially higher upon checkout (often double the listed price), the actual fee structure is misleading (advertised as 20 percent but calculated closer to 30 percent when taxes are included), and customer service is unresponsive or unhelpful when disputes arise. Cancellation policies have also frustrated renters who relied on flexible terms only to face unexpected restrictions.
Damage disputes represent another major pain point, with at least one renter reporting they were charged $1,500 for an awning failure the company deemed the renter's responsibility despite normal use. Multiple reviewers expressed they would not return to the platform and suggested alternatives. The platform appears to work well for some users but has structural issues around pricing transparency, fee calculations, and dispute resolution that leave many customers deeply dissatisfied.
Customer Reviews (23)
Sorted by: Most recentJason W.May 3, 2024
Our family adventure to Quebec last summer was fantastic, and RVezy made it happen! My wife and I love traveling and we're always on Airbnb, but discovering RVezy felt like stumbling onto a treasure. The whole booking thing was super quick and easy, just like ordering takeout online. We found an RV that was perfect for our group. When we picked it up, everything was spotless and fully stocked for our getaway. The RV itself was clean and modern with an awesome glamping feel to it. The RVezy team and our host were really responsive and friendly, answering questions whenever we had them. As we drove around checking out the scenery, our RV became our rolling home base for all the exploring we did. Whether we were out on adventures or relaxing after a full day, having that comfortable spot waiting for us made everything better. If you're thinking about hitting the road, RVezy is definitely the way to go. Thanks for an amazing trip, RVezy - we're already thinking about our next getaway with you!
Bradley H.May 3, 2024
Peace of mind is priceless. RVezy's personalized approach made our family camping trip such a success. Being able to order quickly and get everything set up meant I could focus on my kids instead of dealing with logistics. Highly recommend it!
RVezy Review FAQ
How is RVezy's 3.9 rating calculated?
The rating of 3.9 out of 5 is based on 23 customer reviews. The rating distribution shows that 70 percent of reviewers gave five stars, 26 percent gave one star, 4 percent gave three stars, and no reviewers gave two or four stars. This polarized distribution suggests that experiences on the platform vary significantly.
What are the main complaints about RVezy?
The most common complaint across negative reviews is pricing transparency. Shoppers report that advertised daily rates are substantially higher at checkout, with some citing rates double the advertised price. Renters also report that the stated 20 percent service fee does not reflect the actual percentage taken when taxes are included (closer to 30 percent). Additional recurring issues include unresponsive customer service during disputes, inflexible cancellation policies that contradict what was advertised, and contested damage charges.
Do RVezy customers recommend the platform?
Recommendations are split along the rating divide. Five-star reviewers appear satisfied, but one-star reviewers explicitly discourage others from using the platform and recommend competitors like Outdoorsy and RVshare instead. Multiple dissatisfied customers stated they would never use RVezy again.
What should I know about RVezy's fees?
RVezy advertises a 20 percent service fee, but reviewers report that the actual fee structure is more complex. When taxes and other charges are calculated, renters and owners effectively pay closer to 30 percent of the rental value. Always calculate the total cost at checkout rather than relying on advertised daily rates, as shoppers report significant discrepancies.
How does RVezy handle damage disputes and customer service issues?
Several reviewers reported poor experiences with damage disputes and customer service responsiveness. One renter was charged $1,500 for an awning failure during normal use and felt the company was unresponsive to their explanation. Another reviewer noted that the company took months to respond to complaints and offered only platform credits rather than actual compensation. If you rent or list with RVezy, document the condition of the RV thoroughly before and after rental.