SACHEU Reviews

Their promise about shipping orders in 24 hours is completely made up. Orders take way longer than a week to even ship. All the customer service emails are computer generated. This is basically a polished version of a scam.

They ripped me off for 200 euros! Seriously, don't buy anything from them because they charge you 50 euros every single month without permission. They've been putting orders through for the last three months and I never approved any of them.

It's pretty decent. Getting it shipped to Europe took forever and cost a lot, but I got what I ordered. I was let down by the noodhe shade because it barely has any color and even though I have pale skin it doesn't show up on my lips much. I absolutely loved the p-inked and muah-ve though, I use them as liners. The company actually stepped up after this and sent a replacement noodhe, which was nice to see.

DO NOT ORDER FROM HERE. I got a peel off lip product and they said delivery would be 7 to 14 business days. It took a month. When it finally came, they charged me 6 bucks just to pick it up, even though I paid 10 dollars for the item and 15 dollars for shipping. But that's not even the worst part. Once I had money back in my account, they went ahead and bought everything in my cart without asking me in the middle of the night. I wasn't planning to buy anything since I'd forgotten about the site. I called my bank and they wanted a screenshot of the company's response to my email, but here's the kicker, they never replied. I had to get a new card so they wouldn't charge me again. DO NOT ORDER.

DO NOT ORDER. Completely Unreliable and Dishonest. I don't usually write reviews but this needed to be said. They charged me for something I never bought and are saying I can't return it. That's not just bad service, that's fraud. I contacted my bank to dispute the charge and report the company. Stay far away. This business cannot be trusted.

Skip this place entirely. You won't get the actual items and they won't return your cash either. What everyone else is saying here is totally right. I bought something two months back and haven't received anything yet, only automatic replies. I asked for my money back and they keep telling me the item will arrive in the next couple of days, but that's what they said back in March and it's already May. An AI is handling customer service which is super frustrating. Hands down the absolute worst customer service I've seen.

I placed an order back at the end of January and it's been nothing but problems since then. I only got part of my order, so I contacted support several times. They kept promising the missing stuff would ship within 48 hours but that never happened. I waited weeks and weeks, following up repeatedly. Each time they said they were sorry, looking into it, and said it would go out soon. They promised again on April 10th that the missing item would definitely ship in 1 to 2 business days and threw in a 30% off code as an apology. Still nothing. I reached out again on April 23rd and they offered 20% money back plus said the item would finally be sent. It's April 29th and I haven't gotten a tracking number, the item, or the refund. After almost four months of empty promises, broken commitments, and ignored deadlines, this company has let me down. Their support team is polite but completely useless.

Awful customer service and such a headache. I shopped with them last year with no problems but decided to reorder the same items to send overseas and everything fell apart. Nothing shipped even after a month. They said they'd refund the whole purchase and I could keep the stuff as compensation, but I still haven't gotten either the refund or the products. They gave me back 35 in shipping costs but I'm still out 65 total and they're ghosting me now. DO NOT WASTE YOUR TIME OR MONEY.

This is the worst and most disorganized shop I've ever used. My delivery was extremely late but nobody told me about it. The whole thing took three months to ship. Be careful because they trap you into signing up for recurring shipments without being clear about it. I ended up spending over 90 euros for something that arrived late, wasn't what I wanted, and I can't even send it back. It's sketchy and the service is absolutely unacceptable. Stay away from this place.

DO NOT ORDER IF YOU LIVE OUTSIDE THE US. I ordered on March 20th to send as a birthday gift arriving March 28th. I'm overseas so I expected around a week delivery. The day before the birthday I checked the tracking and nothing had changed for days. I messaged them and they said I should've gotten it by then and would look into it. I'VE BEEN CHASING THEM FOR OVER A WEEK. They answer emails then disappear it's insane. After lots of back and forth trying to track it, they found it and promised it within a few days around April 2nd to 4th. It's April 4th, I've emailed them nine times saying this is exhausting, tracking shows nothing since April 2nd and I just want my order or money back. Same response for the tenth time, they'll look into it and get back to me by end of day, like they say every time but never do. Had to email again and they finally refunded me but only partly. Ridiculous. I paid 9.56 euros for the product and 11.57 for shipping yet the refund doesn't cover it all.