Salt Lake Express operates shuttle services connecting Utah cities and nearby destinations. This page aggregates shopper ratings and reviews to help you understand what travelers report about their experiences with the company's booking, vehicles, drivers, and customer service.
Salt Lake Express Reviews
3.3
16 reviews
What Shoppers Say About Salt Lake Express
Created with AI, based on recent reviews
Salt Lake Express receives sharply divided feedback, with shoppers split between those who had positive experiences and those who encountered significant problems. Satisfied customers praise friendly, punctual drivers and highlight pleasant group interactions during their trips. However, a substantial portion of reviewers report serious issues including misleading marketing about vehicle types (expecting full-size coaches but receiving cramped minivans), lack of advertised amenities like WiFi and bathrooms, unprofessional staff behavior, disability accommodation refusals, and poor driver attitudes toward passengers.
The most common complaints center on unmet expectations regarding vehicle comfort and features, combined with concerns about customer service quality and how passengers are treated. Some reviewers report feeling scammed or harassed, particularly regarding refunds and accessibility accommodations. The polarized rating distribution suggests inconsistent service experiences across different trips and staff members.
Customer Reviews (16)
Sorted by: Most recentAngela P.Jul 10, 2024
Scot M. was an exceptional driver. It would be great if all your drivers put in as much effort as he does.
Karen L.Jun 28, 2024
Had a fantastic experience overall. Michael was a really great driver. We had someone driving recklessly trying to pass us, and he handled the whole thing with poise. The shuttle was spotless and really comfortable. I felt so at ease and enjoyed every minute of the ride. I've taken this shuttle before and plan to use it again.
Harold B.Sep 5, 2023
I'm 72 and booked a trip from Pahrump, Nevada to Salt Lake City for Labor Day evening at 9:50 PM. I started waiting around 9:30 PM, and the van didn't show until 11:20 PM. Nobody called to tell me about the delay because of what they said were van problems. When it arrived, they told me my seat got given away, but said no problem, we can get you on the next shuttle tomorrow. So there I am, 72 years old at midnight, and I'm supposed to just wait a full day. SALT LAKE EXPRESS DOESN'T CARE ABOUT THEIR PASSENGERS. Maybe they should actually read those materials they pass out at their Rexburg stop.
Christopher N.Jul 31, 2023
Great experience with this company. They're easy to work with and their service is dependable!
Michelle K.Jul 19, 2023
The driver completely skipped picking us up. Another passenger told me this location gets missed a lot and suggested calling the company. When I did, they acknowledged the driver forgot our stop. The only option they gave was the next shuttle two and a half hours later, which would've made us miss our flight. When I pushed them to help, like arranging a prepaid ride, they refused. The representative even said something really unprofessional. We had to call friends to drive us 80 miles to the airport. They refunded my fare and gave me a $40 credit, but when I asked for my return trip refunded and offered a free ride back, they said no. For a company advertising reliability, the customer service is seriously lacking.
Gary T.Jun 20, 2023
My portion of my journey was with SLE and I couldn't be happier with the service. The bus rolled up right on time at the pickup spot and it was clean and comfortable. There was a problem at one point, but SLE worked it out to my satisfaction. When we stopped to refuel, the bus got shut down for fuel and then wouldn't start again, which cost us a couple hours until a mechanic got it going. Because of that delay, three of us missed our scheduled connection to a Las Vegas bound SLE bus. Here's why I still give SLE five stars regardless of the delay. When we got to St George, SLE had arranged a special shuttle just for us to continue to Las Vegas, and it took off a few minutes later. We made it to Las Vegas in time to catch our next ride heading to Los Angeles. SLE showed they care about their passengers and won't abandon you if something unexpected happens.
Salt Lake Express Review FAQ
What do the ratings tell us about Salt Lake Express?
Salt Lake Express is rated 3.3 out of 5 based on 16 shopper reviews. The ratings show a stark divide: 56 percent gave five stars while 44 percent gave one star, with no middle ratings. This suggests customers either had very positive experiences or encountered significant problems.
What do satisfied customers say about Salt Lake Express?
Reviewers who rated the service highly praised friendly and welcoming drivers, on-time arrivals, and positive social interactions with fellow passengers. Some specifically mentioned their drivers by name and noted how staff made their trips enjoyable.
What are the main complaints about Salt Lake Express?
Negative reviews consistently mention misleading advertising (customers expect full-size coach buses with amenities like WiFi and restrooms but receive cramped minivans instead), unprofessional and scattered staff at check-in, rude or condescending driver behavior, refusal to accommodate disabilities, and payment disputes regarding refunds.
Do shoppers recommend Salt Lake Express?
Recommendations depend entirely on individual experiences. Satisfied customers indicate they would suggest the service to others, while dissatisfied reviewers explicitly warn against using the company due to unmet expectations and poor service.
How can I write a review for Salt Lake Express on RetailCoupons.com?
After your trip, visit RetailCoupons.com and locate the Salt Lake Express store page. Click the review submission option, rate your experience on a scale of one to five stars, and share details about your trip, the vehicle, driver behavior, and whether the service matched what was advertised.