Scubapro designs and sells dive equipment including BCDs, regulators, masks, fins, computers, and wetsuits for recreational and advanced divers. This page shows customer ratings and reviews of Scubapro's products and service based on verified purchases.
Scubapro Reviews
1.9
16 reviews
What Shoppers Say About Scubapro
Created with AI, based on recent reviews
Scubapro receives sharply divided reviews that reflect a significant gap between product quality and customer service experiences. Shoppers who praise the brand highlight exceptional equipment performance, with divers noting that Scubapro's BCDs, masks, fins, and regulators outperform competing products from established manufacturers. However, the majority of reviewers report serious issues with warranty support, customer service responsiveness, and product reliability. Common complaints include defective dive computers with features that fail underwater, products that break immediately upon use, unresponsive support teams, poor sizing guidance, and refusal to honor warranties on premium-priced items.
The disconnect between Scubapro's product reputation and customer experiences suggests that while the brand's engineering may be sound, the company's customer service infrastructure and warranty processes are creating significant frustration. Reviewers consistently mention feeling dismissed by support staff, receiving inadequate guidance from authorized dealers, and struggling to get resolution for defective equipment. For buyers considering Scubapro, the reviews indicate that purchasing from this brand carries meaningful risk if problems arise, as the company appears unlikely to provide responsive support or warranty coverage.
Customer Reviews (16)
Sorted by: Most recentMargaret K.Nov 20, 2019
The Nova Scotia Semi Dry is the lowest quality semi-dry suit I've ever owned. The neck seal ripped when I first put it on and the company blamed me. Each time I pulled it over my head it tore more. My partner has the same suit with identical problems. The seals worked okay for keeping water out at first, but after about eighteen months the seams started coming apart. Now water is rushing in and out so quickly it's not warming up like it should. The middle layer separated and now the suit is barely held together by weak inner and outer layers that let water through. This is worse than a regular wetsuit since it's not even retaining water. It's disappointing to see you compromising on product quality.
Kevin B.Jul 7, 2019
The equipment costs way too much. You're basically paying for a brand name that used to mean something. When you're traveling it's a real pain because nothing works with other standard industry equipment thanks to their proprietary parts and connections.
Gregory L.Jun 6, 2019
I've stuck with Scubapro Uwatec computers since I got certified, now with nearly one thousand dives under my belt. The SmartTRAK software was a huge reason I chose them because it let me review my dive logs on my computer. Then I got a new computer running Windows 10 and suddenly I can't transfer any dives at all. I've seen other divers mention this online too and all I got from Uwatec was vague assurances that something would happen eventually. My local shop couldn't help me either. Scubapro, you've made it clear you don't care about keeping customers happy. Next time I need a computer I'm switching to Suunto.
Angela S.Oct 26, 2018
I'm upset about the frameless mask I used last weekend because it shattered right in my face. Scubapro still hasn't gotten back to me and I've been talking to a lawyer about this. Be cautious with their frameless masks. Their company is garbage, they don't pick up phones and nobody returns calls. I'm let down after spending over fifty thousand on their gear. I'll have to switch brands since you'd think after spending that much I'd get better service and actual attention. All I got was a single call where they basically tried to shift blame, asking if I dropped it or the tank on it or if it was already cracked. They only cared about protecting themselves instead of helping me. I handle my equipment carefully and I know how I dive. That mask wasn't damaged before I entered the water with proper technique. It just broke in my face.
Jennifer P.May 7, 2018
Customer service here is pretty terrible. The products work fine until they don't, then prepare yourself for a nightmare. I've owned three Chromis computers and all three broke on me. One failed during a flight after I adjusted the time settings, and the other two quit within a week of arriving, just wearing them casually. Getting support is a hassle since you have to ship things and retrieve them from a dealer. Most shops keep normal hours, so if you're working you'll need to take time off or sacrifice a weekend. Good luck calling the techs because they won't explain what's wrong even though the computer displays an error code. One tech actually said he wasn't God. Plus you pay for shipping the first time. This could go on forever.
Scubapro Review FAQ
What is Scubapro's average rating at RetailCoupons.com?
Scubapro is rated 1.9 out of 5 based on 16 customer reviews. The rating reflects a highly polarized distribution, with most reviewers giving either one or five stars.
What do customers praise about Scubapro products?
Divers with positive experiences highlight the exceptional quality and performance of Scubapro's BCDs, regulators, masks, and fins, with some noting that Scubapro equipment outperforms competitors like XDeep, Mares, and APEX. Reviewers describe the products as superior and note that they deliver on performance expectations for advanced divers.
What are the most common complaints about Scubapro?
The most frequently cited issues are poor customer service responsiveness, refusal to honor warranties on defective products, defective equipment that fails immediately or during use (such as dive computers with air integration cutouts or products breaking upon first use), and unreliable sizing guidance. Reviewers also report that authorized dealers lack proper product knowledge.
Do customers recommend buying from Scubapro?
Recommendations are mixed. Advanced divers who have had good experiences strongly recommend specific Scubapro products for their performance. However, the majority of recent reviewers explicitly advise against purchasing from the company due to warranty and customer service failures, despite acknowledging that products may be well-engineered.
How should I interpret Scubapro's polarized ratings?
The split between one-star and five-star reviews suggests that Scubapro's core product quality may be solid, but customers face significant risk if they experience defects or need support. The company's apparent unwillingness to stand behind products and its unresponsive customer service appear to be the primary drivers of negative ratings, even among buyers who might otherwise be satisfied with equipment performance.