SharkNinja Reviews

We've had a Shark robot vacuum with the self-emptying base in our home for quite a while and it's been a great purchase overall. The auto-empty dock is honestly the best feature - not having to empty the dust bin daily is a game changer, especially with dogs running around and lots of foot traffic. It navigates reliably through rooms and rarely gets stuck somewhere. The suction power is impressive for a robot model and handles regular dirt and animal fur pretty well. The downsides are heavier pet hair and keeping up with maintenance. That brush roll needs regular cleaning to work at peak performance, and sometimes it can't get everything in a single run when there's a bunch of fur. It definitely beats hand vacuuming by a long shot, but it's not completely hands-off. It's a really solid robot vacuum and the self-emptying feature makes the investment worth it, even with those minor drawbacks.

Got a shark IQRobot that came with a lifetime warranty. The system flagged an error and told me to call the company, so I did. After going through troubleshooting, they said a replacement would arrive in five to seven business days. On day eight, no shipping notification showed up, so I called back. Again, same story about a replacement coming in five to seven days, and this time I did get a tracking number. But the next morning came an email saying the order got cancelled because shipping wasn't paid. Funny thing is, shipping was already taken care of thanks to my lifetime warranty, so they shouldn't have cancelled it. I contacted them yet again and got reassurance that my replacement would definitely arrive this time. I'll check back in a week since they've given me another order confirmation.

Second time dealing with them, and the first round went smooth. My robot broke down and they happily shipped a replacement without hassle. I used the original box to send back the defective unit. This replacement has now had a part fail. Since it's been less than three months and I have the best warranty package, it should be covered. I asked if I could return mine in the new box they sent, but they said no, I had to mail it back first. Not thrilled with that policy, but I mailed it anyway. It's been fourteen days of constant emails, messages, and phone calls. All they keep telling me is that they've notified the warehouse and a tracking number is coming soon. Still nothing.

I've always been a devoted customer, but my latest interaction with SharkNinja has really let me down. My OL750UK unit developed a fault that clearly isn't unusual based on other customer feedback. First they offered fifty percent off a replacement, which I turned down because this is an established problem affecting many people, not just a random defect. I asked for an escalation, but instead got a worse offer of thirty percent with zero explanation and no sign the escalation actually happened. They're completely ignoring the real issue: this product is failing the same way for lots of customers, as you can see from the reviews on their own platform. This isn't about needing a discount, it's about standing behind quality and taking responsibility. The OL750UK has a clear manufacturing or design problem, yet SharkNinja won't acknowledge it. Treating a widespread issue as if it's just bad luck isn't acceptable, especially for a premium item that quit after the warranty ended. I expected much better. I won't be ordering from them again and I'm going to advise others to look carefully before buying.

My buddy shared a referral code for a give and get twenty dollar promotion, but when I tried using it, the page just displayed an error message. After multiple attempts failed, I reached out to their support team. The call lasted almost thirty minutes, and they confirmed the promo link was indeed broken. They offered to apply the discount during a phone purchase instead, but I wanted to order online like a normal person. Getting a simple promo to work shouldn't require this much effort or phone time. Their support interaction left a bad taste in my mouth, so I'm looking at competitor options instead.

I sent back two items and got refunded for just one of them. For the past three weeks I've been trying to get the refund for the second item. The boxes were returned together in the same shipment. I keep getting passed between different departments via email with no actual answers or resolution.

Their support desk isn't really a support desk. The first level person, who took over from a chatbot, knew barely anything more than the bot did. Getting bumped to level two wasn't much better. Then I had to wait twenty-four hours for a callback. Even level three couldn't fix the issue. Levels two and three both wanted access to my camera to record the robot vacuum in action. That's way too invasive. After five days, still nothing resolved. Terrible support experience.

Three weeks have passed since I made my purchase. I've made numerous calls, sent multiple emails, and kept following up, but the item still hasn't shipped or arrived. On top of that, they won't cancel my order or process a refund. Avoid buying straight from this company.

Awful customer service experience. I submitted an order and had to wait seven days for it to get packed. They provided a tracking number that was basically useless since the item hadn't even been packaged yet. I won't be buying from them again.

Responded to a newspaper promotion for a Ninja Woodfire BBQ that included a complimentary cover and stand. The BBQ arrived but the promised accessories never showed up. When I contacted Ninja about honoring what was advertised, they refused. I've been a repeat customer over the years with both Ninja and Shark products, but if this is how they handle their commitments to loyal customers, I'll definitely be shopping elsewhere going forward.