Shark Robot sells vacuum cleaners, mops, and related cleaning equipment along with merchandise items like posters and vinyl. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the company's products and service. Read recent buyer feedback below to see what others experienced.
Shark Robot Reviews
2.4
16 reviews
What Shoppers Say About Shark Robot
Created with AI, based on recent reviews
Shark Robot receives sharply divided feedback, with shoppers either very satisfied or deeply frustrated. The store's positive reviews highlight customer approval of products, but these favorable experiences are vastly outnumbered by complaints. Recurring problems include defective products (particularly vacuum and mop combos that malfunction), unresponsive or unhelpful customer service, missing items in orders, unavailable replacement parts, and a company unwilling to resolve issues once return windows close. Multiple shoppers report having to dispute charges through credit card companies after being denied refunds.
Beyond product and fulfillment issues, reviewers express frustration with Shark Robot's customer service tone and approach. One shopper described a curt, all-caps rejection when offering product feedback, while others encountered representatives who refused to take responsibility for shipping errors or defective items. The lack of available accessories (such as mop pads) compounds dissatisfaction for those who own the products. For potential customers, the low average rating and high concentration of one-star reviews suggest significant risk, though the minority of five-star ratings indicate some shoppers have had positive experiences.
Customer Reviews (16)
Sorted by: Most recentWilliam R.Nov 21, 2025
I reached out to Sharkrobot customer service with a friendly suggestion about a product. I understand companies sometimes don't want outside ideas, but their response was pretty harsh. They basically told me in all caps that they DON'T ACCEPT UNSOLICITED IDEAS with no thanks or kindness about my effort. A simple thank you for reaching out followed by an explanation of their policy would've been way better. The whole tone felt rude and dismissive, and honestly it made me think twice about supporting them going forward. Hopefully they'll see this and realize that being polite and professional matters to customers.
Michelle B.Nov 19, 2025
I placed an order for a vinyl back in the summer that was supposed to arrive in the fall. Emailed them and they said early winter but still nothing has shown up. Just sent them another email to find out what's going on.
Steven W.Feb 15, 2025
Don't order from them. I bought a power detect vacuum and mop combo and it doesn't work like it's supposed to. Customer service said they'd get back to me but never did. When I called again they sent a replacement that's just as broken. I waste more time resetting the thing than actually using it to clean. Total waste of money and completely useless.
Brandon L.Dec 16, 2024
The support after you buy something is basically nonexistent. Try finding replacement mop pads and you're out of luck. The stores that sell these vacuum cleaners don't stock the pads and they're not available on the Shark site either.
Edward P.Nov 27, 2024
My order got mixed up when they shipped just one poster instead of the two I paid for. Rather than owning up to it, they basically said it was past the return window so that was my problem. I ended up disputing it with my credit card to get my money back. This whole thing was unbelievable and ranks up there with the worst shopping experiences of my life.
Thomas H.Nov 27, 2024
Shark Robot messed up my order by sending only one of the two posters I ordered. They didn't even argue about their mistake, just told me it had been over a week since delivery so too bad. I had to go through my credit card company to get refunded. It was honestly the worst online shopping experience I've had in years and totally ridiculous.
Christopher G.Oct 14, 2024
Got a broken item and when I tried to get them to replace it or give me a refund they refused. Should've looked at the other reviews before placing my order. Just skip this company.
David T.Oct 14, 2024
Received a defective item and the company wouldn't help me out with either a replacement or my money back. Really wish I'd checked the reviews first before ordering. Stay away from this place!
Nathan V.Sep 2, 2024
Received a damaged product and shark robot refused to give me my money back. The box itself was fine but the badge got squeezed too tight in the envelope and the plastic cracked with the paper backing totally ruined. The package came while I was away so I couldn't even inspect it when it first arrived. After buying from them for almost four years I'm done shopping there now because I won't deal with being treated like this.
Kevin D.Aug 18, 2024
Ordered some playing cards with overseas delivery not too long ago. All the reviews made me think shipping would run me $40+ and take months to arrive, but I was totally wrong. The quality was amazing and it showed up pretty quick. Everything's pricey including the shipping and taxes, but I felt like what I got was definitely worth the money.
Shark Robot Review FAQ
How is Shark Robot's rating calculated?
The store is rated 2.4 out of 5 based on 16 customer reviews collected from RetailCoupons.com shoppers. The rating reflects all submitted reviews, weighted equally regardless of recency.
What do shoppers most often praise about Shark Robot?
Positive reviews indicate some customers are satisfied with products themselves. However, praise is limited in the available feedback, and positive experiences represent a small fraction of total reviews.
What are the most common complaints?
Shoppers repeatedly report defective products (vacuums and mops that malfunction), unresponsive customer service, missing items in shipments, inability to obtain replacement parts, long delivery delays, and refusal to issue refunds once return windows have passed. Several reviewers had to dispute charges through their credit card companies.
Do shoppers recommend Shark Robot?
Based on the review distribution, the majority of shoppers do not recommend the store. Over half of reviews are one-star ratings, indicating significant dissatisfaction with products, fulfillment, or service.
How can I leave a review for Shark Robot?
Shoppers can submit reviews on RetailCoupons.com by visiting this store page and clicking the review submission option. Include details about your specific experience with products, shipping, customer service, or any other relevant factors to help other buyers make informed decisions.