Shesbirdie Reviews

My order had a problem with a broken component. I emailed them and got a quick first response. They said they'd ship out a replacement and send me tracking info. A week and a half passed with zero follow-up. I tried reaching out again and nobody got back to me. Really bad customer service.

I bought three birdies and one doesn't function. I've been trying to get in touch with them about it but I'm not getting any responses. Would not suggest purchasing from this company.

Terrible experience overall. I still don't have my large order, so I can't even comment on the product itself. Started communicating about this back in August through email with someone about placing an order. We went back and forth a few times and I said I'd be back in touch. When I tried to follow up, they wouldn't respond. I went ahead and placed the order through their site in mid-November. It was supposed to arrive within days, but today it still shows as pending review. I got an automated thank you email yesterday but nothing else. Multiple follow-up emails have gone unanswered. Skip this company.

I purchased six of these. I thought the light would stay on continuously with a flash option available. That's completely wrong. Do they really expect someone in danger to keep holding down a button? That makes no sense at all and it's false advertising. Even if you tape the button down, you still can't turn it off with the normal off switch. Would not recommend this.

Their email unsubscribe and preference management links don't work at all. I've tried multiple times to delete my account or stop getting emails through these links, and they never function. The website doesn't offer any way to do this either. I've sent two emails asking for help and got nothing back. Eventually I'll just have to block them, but then they keep all my information anyway. This needs to be fixed.

The advertising is misleading. I had no clue that you needed to pay $90 a year just to make it work as anything other than a basic whistle. I ordered three to give as gifts and wanted to return two, but they made it difficult and wouldn't even guarantee I'd get my money back.

Got one as a gift and when I opened it to test, nothing happened. The packaging has no battery replacement instructions and you can't even open the case. These people are shameful for using women's safety concerns to make profit. Update: I reached out to customer service and they insisted the company makes quality products. They asked the gift giver to contact them, which they did. Customer service turned out to be really responsive and tried to track down information to reimburse the gift giver, though that card isn't active anymore and the person is too busy to deal with it. They insisted on shipping me a replacement and something extra, which I turned down. I asked for battery changing instructions and they pointed me to YouTube. My unit doesn't seem to open easily though, so I'm worried I'll just end up throwing it away. I'm raising my rating because the customer service reps were genuinely helpful, but I still have concerns about missing instructions in the box and how difficult it is to change the battery.

Customer Service doesn't provide a phone line to reach them. Their thirty day return window begins from your order date, not when you actually receive your items. Subscriptions also start counting from when you order, which isn't made clear. I placed an order for five Birdies+. Thirty days later I was charged for ten subscriptions without any way to stop it, and I never got the advertised three month trial either. Still trying to sort this mess out.

Ordered a bunch of these on December 14th as Christmas gifts for my workplace staff and nieces. Only one shipment of eight arrived on the 23rd, but I needed thirteen total. My other two orders never showed up and Christmas is already over. Now I've had to buy alternative gifts for my staff. Really frustrated, especially since the website says it ships in just two to three days.

My order sat for three weeks without proper communication. I purchased it on December 3rd as a Christmas present for my younger sister, who had really wanted this item. Two weeks went by and then I got an email that the color wasn't available and I needed to pick something else. When I said how surprised I was that this took so long to tell me, the customer service response was pretty brief and dismissive. I picked a new color and they updated it, but instead of rushing the shipment to make sure it arrived before Christmas, they just used standard shipping. It never showed up, and Christmas has already passed. I'm really let down by how this company handled things and how little they seem to care about making it right.