Terrain Reviews

My order arrived with a vase that was cracked down the middle. The dried lavender bouquets were practically empty and falling apart. The coconut doormat started shedding fibers everywhere. And the moss wall hanging looked like something put together by a kid. They won't refund shipping so I'm out twenty bucks, and I'm still waiting almost a month for the fourth item to be refunded. Customer service on the phone was useless and getting a return label took forty five minutes because I was at UPS trying to figure things out. Plus everything costs way too much. Never buying from them again.

Spent quite a bit on outdoor furniture and was happy with everything except a set of chairs. All four broke within a month even though nobody really sat in them. When I asked for a replacement, they wanted the broken ones back and expected me to handle all the packing and shipping arrangements. When I tried asking for any flexibility or feedback, I got nothing, and then they just booked pickups without asking when I'd be ready. They even told me to just drop it off at UPS on my own. I was ready to be a regular customer but this whole ordeal has turned me off completely.

Got flowers for my mom for Mother's Day paying one thirty with overnight delivery. They showed up two days early but looked wilted and sad compared to the picture. Called customer service who immediately refunded me and said not to worry about returning dead flowers. But then an email came saying I had thirty days to return them or face another charge. I followed up pointing out what the agent told me and they doubled down saying they still needed the flowers back. Now my poor mom has to help me retrieve dead flowers from the trash, box them up, and mail them back. Terrible product and worse customer experience overall.

Ordered a bouquet for my mom on Mother's Day spending one thirty total with rush delivery included. It arrived two days early but looked nothing like what I ordered - wilted, droopy, nothing like the photo. Called customer service and they refunded me right away and said I didn't have to return dead flowers. Then I got an email saying they needed them back within thirty days or I'd be charged again. When I asked about this contradiction to my phone call they insisted I return them because supposedly there's still value in the dead flowers. So not only did I ruin her Mother's Day, now I have to ask my mom to dig dead flowers out of the trash, pack them up, and ship them back. The whole thing is ridiculous. Zero out of ten.

Customer service completely ignored me. My order showed up ten days late so I asked for a refund. Sent three emails and got nothing back. Won't be shopping with them again.

My shopping experience at Terrain was fantastic. The associate working with me was super helpful and genuinely kind. I was hunting for these specific candles I'd bought years ago, but they don't carry those anymore. Instead of just saying no, she found me something similar that I actually ended up liking even more. The personal service really meant something to me.

Ordered a candle with its holder and got zero communication about why shipping was taking so long. After waiting three weeks with nothing, I asked to cancel. They said no and suddenly had it ready to ship within a day. When it arrived it looked nothing like the picture. The holder itself is really cheap and the decorative jewels are either missing or dirty. I feel gross about the whole thing especially since sending it back is going to cost me almost twenty bucks. For that price I could've gotten better stuff from somewhere else with actual customer satisfaction.

Honestly the worst customer service I've experienced. This isn't about COVID delays or anything like that. They sent me the wrong item, so I returned it like anyone would. Three months of back and forth emails and phone calls and I still have neither my original money nor the correct product. Every time they contact me it's a different excuse and I'm told it'll ship in two days. It's been three months now. It's just unbelievable.

Ordered a pot and it arrived shattered because they tossed it in a box with basically nothing protecting it. When I reported it, first they said I'd need to return it for credit, then they said never mind just toss it, then I spent two weeks waiting for that credit to show up on my account which never happened. I ended up disputing the charge with my bank to get my money back. Worst customer service experience I've had.

I was surprised by the negative reviews since my call to customer support was actually pleasant. Backorder situations happen for lots of reasons especially with manufacturing and staffing challenges. The store couldn't answer some of my questions but I was really grateful to speak with someone at the main line who actually knew what she was talking about. She really represented the department well. I've got several items ordered separately because of different availability, fingers crossed the delivery goes smoothly.