Terrain is a home and garden retailer offering plants, outdoor decor, furniture, and lifestyle products. This page aggregates shopper ratings and reviews to help you understand customer experiences with Terrain's products and service before you shop.
Terrain Reviews
1.5
25 reviews
What Shoppers Say About Terrain
Created with AI, based on recent reviews
Terrain is rated 1.5 out of 5 by 25 shoppers, with an overwhelming majority expressing serious dissatisfaction. The dominant complaint across reviews centers on severely deficient customer service: representatives are described as unresponsive, unable to answer basic questions, and slow to engage with customer issues. Shoppers report months-long delays in shipping and refunds, unresolved order problems (such as receiving incorrect quantities or damaged items), and unhelpful responses when attempting to resolve issues. Multiple reviewers note they were long-term customers before their recent negative experiences, suggesting a decline in service quality.
Beyond customer service, shoppers cite high pricing relative to product quality, as well as issues with damaged or broken items upon arrival. Complaints about disorganization, lack of follow-through on promised refunds and credits, and the burden placed on customers to manage returns without adequate support from the company are recurring themes. The few positive reviews in the dataset are limited, with most shoppers indicating they would not recommend Terrain based on their experiences.
Customer Reviews (25)
Sorted by: Most recentRobert C.May 12, 2021
I've been reading a lot of negative reviews but my experience with customer service was really good. I understand that items get backordered for reasons beyond anyone's control sometimes. I had some questions the store location couldn't help with but when I called the support line I got to talk with someone really knowledgeable and helpful. She was great at solving my issues and made me feel like the company actually cares. I ordered several items coming in separate shipments so we'll see how the rest goes, but so far impressed.
David R.May 1, 2021
Ordered pottery planters in March and nobody told me they were backordered until three weeks later. They promised a two week turnaround, then suddenly delayed it another two weeks at the last minute. We're now past the delivery date by a week with no word. The frustrating part is the same product is still showing up on the website as if it's in stock. Feels untrustworthy overall and I'd steer clear of this place.
Marcus T.May 1, 2021
I ordered ceramic planters back in March and had no idea they were on backorder. Three weeks passed before anyone told me, and even then they said it would ship in two weeks. Then came another surprise delay of two more weeks at the last second, and now we're a week past that with no explanation. The worst part is the same item is still listed as available on their site with zero warning that it's actually out of stock. This whole experience feels really shady and I can't recommend shopping here.
Amanda H.Apr 26, 2021
Just ordered some flower bulbs and a tray and got a notification that the bulbs are coming but the tray won't arrive until way later in summer. Meanwhile they already have my money. This is basically a bait and switch because they're selling something they won't even have for months.
Christopher L.Nov 2, 2020
This is the worst customer service I've ever dealt with. They lied about why my order was delayed, first saying it was Afterpay's fault and that the payment never went through. Then when Afterpay proved that wasn't true, suddenly it's just a shipping delay. I asked to cancel and they said they'd handle it but then just ignored me and processed it anyway. This is my second bad experience with them and it's definitely my last. Find somewhere else to shop.
Terrain Review FAQ
How is Terrain's 1.5 rating calculated?
The 1.5 out of 5 rating is based on 25 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings, with about 84 percent of reviews being one-star ratings.
What are the most common complaints about Terrain?
The primary complaints center on customer service responsiveness and quality. Shoppers report lengthy delays in order fulfillment and refund processing (sometimes months), unresolved issues with incorrect items or damaged goods, and support staff that cannot adequately address questions or resolve problems. Pricing relative to product quality is also frequently criticized.
Are there any positive aspects shoppers mention about Terrain?
While the majority of reviews are negative, a small number of shoppers rate the store higher. However, the available review excerpts do not contain sufficient positive detail to identify specific strengths that outweigh the widespread service complaints.
Do shoppers recommend ordering from Terrain?
Based on the reviews available, the vast majority of shoppers do not recommend Terrain. Many explicitly advise others to avoid the retailer, particularly citing unresolved issues and poor customer service. Some long-term customers noted they would no longer shop there after their recent experiences.
How can I write a review of Terrain on RetailCoupons.com?
After making a purchase from Terrain, you can share your experience by submitting a star rating and written review on RetailCoupons.com. Your honest feedback helps other shoppers make informed decisions and provides valuable input about the retailer's products and service.