Skinmedix is an online skincare retailer selling brands like Obagi and other skincare products. This page aggregates verified customer ratings and reviews for Skinmedix to help you make an informed purchasing decision.
Skinmedix Reviews
1.4
23 reviews
What Shoppers Say About Skinmedix
Created with AI, based on recent reviews
Skinmedix has an overwhelmingly negative reputation, with 83% of reviews rating the store one star. The most common complaints involve orders that never arrive, unresponsive customer service, inability to reach the company by phone or email, and refusal to accept returns of opened products even when allergic reactions occur. Some reviewers have also reported receiving counterfeit or expired skincare items. The store's lack of responsiveness to customer inquiries stands out as a consistent frustration, with customers reporting months without replies to multiple contact attempts.
Very few positive experiences are reported. One reviewer gave five stars after successfully receiving a refund for a pre-shipment cancellation, but this represents an isolated case among the 23 total reviews. Even the limited positive feedback relates only to refund processing rather than satisfaction with products or ongoing service.
Customer Reviews (23)
Sorted by: Most recentLinda J.Mar 20, 2023
According to the official Obagi website, this retailer is listed as unauthorized and their products are suspected to be counterfeit.
Natalie F.Jan 21, 2023
Two weeks in and still no delivery, zero communication from them. Calling my bank to reverse the charges right now.
Skinmedix Review FAQ
What is Skinmedix's average rating?
Skinmedix is rated 1.4 out of 5 based on 23 customer reviews. The vast majority of reviews (83%) are one-star ratings, indicating widespread customer dissatisfaction.
What do customers complain about most?
The most frequent complaints involve non-delivery of orders, unresponsive customer service, inability to reach the company by phone, lack of email responses to inquiries, refusal to accept returns of opened products, and reports of counterfeit or expired merchandise. Customers repeatedly describe the company as unresponsive and untrustworthy.
Are there any positive reviews?
Very few positive reviews exist. One customer rated the company five stars after receiving a timely refund for a pre-shipment cancellation, but this represents only 4% of total reviews. No reviews praise the actual products or express overall satisfaction with the shopping experience.
Do customers recommend shopping at Skinmedix?
No. Multiple reviewers explicitly warn others to avoid this company entirely, with language such as 'Stay far away from this place' and 'Do not give your money to this company.' The overwhelming consensus is that Skinmedix should be avoided due to delivery failures and customer service issues.
How can I write a review of Skinmedix?
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