Smileactives sells teeth whitening and oral care products. This page shows customer ratings and reviews for the store based on real shopper experiences at RetailCoupons.com.
Smileactives Reviews
1.0
22 reviews
What Shoppers Say About Smileactives
Created with AI, based on recent reviews
Smileactives has received a rating of 1.0 out of 5 based on 22 customer reviews. Shoppers report serious concerns about the company's business practices, particularly regarding unauthorized recurring charges and automatic enrollment in subscription programs. Customers describe being charged repeatedly for products they did not request, difficulty canceling subscriptions, and product shipments that continue despite cancellation requests. Multiple reviewers report that customer service acknowledges cancellations but charges continue to appear on credit card statements, and some customers experienced additional charges even after returning products.
Beyond billing issues, shoppers characterize the product quality as mediocre and note that the pricing structure is intentionally unclear. Several customers express regret over not reading terms carefully before ordering, and many describe the overall operation as a scam. The lack of positive reviews and the consistency of complaints about recurring billing suggest significant dissatisfaction with both the company's transparency and its billing practices.
Customer Reviews (22)
Sorted by: Most recentAmanda J.Mar 31, 2026
This is a scam operation. You pay for the first shipment then they continuously bill you and ship you more stuff. When I sent the product back, I paid $15 to ship it and cancelled. They charged me again and sent more anyway. I had to keep returning shipments and they told me I'd only get credit for the second charge. My 60 day refund never came through. Skip this product entirely. It's basically just peroxide.
Paul Z.Mar 23, 2026
This product and company appear to be a well advertised scam. Quality wise it's pretty poor, and their billing practices aren't transparent at all. The full size product in your second order runs about $90. It's split into monthly installments of roughly $30. But you'll still pay that full $90 even if you try to cancel. I should have been more careful reading, but I honestly didn't realize the bigger container would be $90 every time. Never will again.
Vincent E.Mar 23, 2026
This seems to be a heavily promoted scam. The product is mediocre at worst, and the billing structure is intentionally confusing. That full sized container for round two costs around $90. They break it down into three monthly charges of about $30 each. Even if you cancel, you're still on the hook for the full $90. I should've read better, but the larger container pricing wasn't transparent. Won't happen again.
Patricia K.Mar 21, 2026
I ordered in January and got what I paid for initially. But February came around and they shipped me more stuff and charged me without asking. Turns out they automatically sign you up for their autoship program. When I chatted with support and asked them to get me off autoship, they said they did. My credit card statement tells a different story though. Got charged again recently and I didn't even receive anything this time. They're hard to get ahold of, so I'm going to have my credit card company handle this and reverse the charges. Don't fall for their signup offer.
Michelle C.Mar 17, 2026
This absolutely doesn't deserve even a single star. Major scam. This company should be forced to shut down.
Susan L.Mar 17, 2026
This doesn't even deserve one star. What a scam. This company needs to be shut down.
Donald Y.Mar 16, 2026
Protect your banking info and stay away from these guys. I've called them three separate times and I still can't get out of this subscription that I never even signed up for.
Kevin H.Mar 16, 2026
Keep your credit card away from these people. I've called them three times and still can't get rid of a subscription I never signed up for in the first place.
Nancy F.Mar 15, 2026
If negative stars were possible, I'd use them. The product flat out didn't work and trying to cancel turned into a nightmare. I made multiple calls trying to get them to stop sending shipments. Returning the items cost me money, then they charged me for the return shipping too, which added up to $22. They tell you one thing but your credit card statement shows something totally different. Don't get caught up with this company.
Smileactives Review FAQ
What is the rating for Smileactives?
Smileactives is rated 1.0 out of 5 based on 22 customer reviews on RetailCoupons.com.
What are customers complaining about?
The primary complaint across reviews is unauthorized recurring billing and automatic subscription enrollment. Customers report being charged repeatedly without consent, difficulty canceling subscriptions, charges continuing after cancellation requests, and full amounts owed even when trying to cancel before receiving all monthly installments. Additional concerns include poor product quality and unclear pricing structures.
Do customers have positive things to say about Smileactives?
Current reviews contain no positive feedback. All reviews submitted are one-star ratings citing billing practices and company operations as reasons for their ratings.
Is there a refund policy?
Reviewers mention a 60-day refund policy, but report difficulty obtaining refunds. One customer reported their 60-day refund never arrived, and another stated they only received credit for one charge despite being billed twice.
Should I buy from Smileactives?
Based on current customer reviews on RetailCoupons.com, shoppers strongly advise caution. Reviewers recommend reading all terms carefully before ordering and being aware that the company uses automatic subscription enrollment with recurring monthly charges. Multiple customers describe the billing practices as confusing and intentionally obscured.