Splendid specializes in soft, comfortable clothing including t-shirts and other casual wear. This page aggregates RetailCoupons.com shopper reviews to help you understand what customers experience when ordering from Splendid, covering product quality, shipping reliability, and customer service.
Splendid Reviews
1.7
17 reviews
What Shoppers Say About Splendid
Created with AI, based on recent reviews
Splendid receives overwhelmingly negative feedback, with 17 shoppers rating the store 1.7 out of 5. The dominant complaints center on order fulfillment failures, including items that never arrive, partial shipments, severe shipping delays that render orders useless, and unresponsive customer service. Shoppers report that the company dismisses their concerns, offers insulting refunds that do not address the actual problem, and fails to respond to follow-up emails. Several reviewers also note encounters with fraudulent versions of the site on Facebook. A small number of satisfied customers praise the quality and softness of Splendid's clothing products and report positive sale experiences, but these positive experiences are vastly outnumbered by complaints about logistics and support.
The core issue appears to be a systemic problem with order delivery and customer service responsiveness rather than product quality. Even when customers receive items as ordered, positive reviews mention excellent fabric quality and durability. However, the frequency of undelivered orders, incorrect shipments, extended delays, and dismissive responses to legitimate complaints suggests significant operational and support failures that overshadow any product strengths.
Customer Reviews (17)
Sorted by: Most recentJessica T.Mar 25, 2026
I placed an order and it never arrived. When I reached out asking for a refund or some kind of compensation, the company basically ignored me.
Patricia K.Feb 27, 2026
I ordered a 5 pack of 3D cards for my grandsons and only received 3. They basically said I was making it up and that their shipping company would never lose anything. After sending pictures of the tiny envelope with cards crammed inside, it took 3 emails just to get them to offer me a $3 refund. I didn't want money, I wanted the actual cards. Won't order from them again and I'm telling everyone else to avoid them too.
Dorothy F.Feb 10, 2026
I've been buying Splendid for years now. My skin is picky about fabrics, so I need something really soft, and this brand nails it every time. Found some incredible deals on their website during a sale event. The items came fast and were exactly what I ordered. Their long sleeve tshirts are fantastic - look nice, feel amazing, and hold up great in the wash without fading or losing their shape. I also grabbed some of their stretchy underwire bras in multiple colors and they're seriously the best. Super comfy, so soft to wear, and really well made.
Karen B.Jan 17, 2026
Ordered a Christmas gift for my grandson on December 8th with the promise it would arrive before the holiday. What a nightmare. I watched it get stuck in Sweden on the 18th, finally made it to the US on the 23rd, but didn't show up at my house until January 10th. Completely useless by then. Asked for a refund and they offered me $2 as a 'goodwill gesture.' Absolutely not doing business with them again. I noticed tons of other customers complaining about the exact same problem.
Michelle C.Dec 31, 2025
Bought something that supposedly got delivered on December 27th. Problem is, it never actually showed up. I emailed them and got one response, then radio silence. Checked with my credit card and can't even see the charge anymore. I really dislike shopping online anyway. Just a heads up - the site was some knockoff version found on Facebook, not the real splendid website.
Olivia R.Dec 11, 2025
Honestly, skip this company and save yourself the aggravation. I'm still waiting for someone to get back to me. The seller sent my order to the wrong address and now they're saying I can't get a refund or replacement because I won't be able to return the items that went to someone else. That doesn't even make business sense. When I asked to talk to their fraud team, they just stopped emailing me back. Watch out before you order.
Linda M.Sep 8, 2025
Sent back 3 out of 4 items but never got credited. The 4th item was charged to my account but never actually sent to me - it just sat there saying 'waiting to be picked up' in their system even though it showed as delivered with the other three. Had to file a dispute with my credit card company. This place seems like it's falling apart.
Vanessa N.Apr 9, 2025
The exact same issue from other reviews just happened to me. I ordered three shirts and paid extra for faster shipping. Only one shirt showed up, so I emailed them. They claimed all three were shipped separately in different packages and that two arrived minutes apart. That doesn't add up. They literally told me to check my neighborhood. If FedEx left one package at my door, why would they put the other one somewhere random instead of right there with it? I live in a gated, secure community anyway. And where's the third package? They said if I dispute it with my bank and FedEx can't locate them, I won't get my money back. It's insane. I've sent a couple follow-ups asking for the shipping info to track these through FedEx, but they haven't responded. If these don't show up soon, I'm calling my bank. This is not something I wanted to deal with.
Rachel H.Feb 19, 2025
My order from this company took forever to arrive. I was really let down, especially these days when I order from tons of other sites like Etsy and get stuff from across the world in normal timeframes. This order sat around for a whole month. It was supposed to be final sale, but since it took so long getting here, I asked if they'd make an exception since it was a birthday gift and I'd ordered it two weeks ahead. They flat out refused to help at all. Completely unacceptable. I won't be ordering from them again.
Splendid Review FAQ
How is Splendid's rating calculated?
Splendid is rated 1.7 out of 5 based on 17 customer reviews submitted to RetailCoupons.com. The rating reflects the average score across all submitted reviews, regardless of when they were posted.
What do shoppers praise about Splendid?
Customers who are satisfied with Splendid consistently highlight the softness and quality of the clothing, particularly the long sleeve t-shirts. Positive reviewers note that items feel comfortable, look nice, hold up well after washing, and that satisfied customers have been loyal to the brand for years. Some customers also report finding good deals during sale events.
What are the main complaints about Splendid?
The overwhelming majority of negative reviews report serious fulfillment issues: orders that never arrive, partial shipments where fewer items are received than ordered, shipping delays lasting weeks or months, and items delivered to wrong addresses. Shoppers also complain that customer service is unresponsive, dismissive of problems, and offers insulting refunds that do not address the actual loss.
Do shoppers recommend ordering from Splendid?
Based on the review data, most shoppers actively discourage others from ordering from Splendid due to the frequency of delivery failures and poor customer service. However, a small percentage of customers report positive experiences and indicate loyalty to the brand for product quality when orders do arrive as promised.
How can I write a review of Splendid?
You can share your Splendid shopping experience by submitting a review to RetailCoupons.com. Your feedback helps other shoppers make informed decisions and provides honest insight into the company's product quality, shipping performance, and customer service responsiveness.
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