Splendid specializes in soft, comfortable clothing including t-shirts and other casual wear. This page aggregates RetailCoupons.com shopper reviews to help you understand what customers experience when ordering from Splendid, covering product quality, shipping reliability, and customer service.
Splendid Reviews
1.7
17 reviews
What Shoppers Say About Splendid
Created with AI, based on recent reviews
Splendid receives overwhelmingly negative feedback, with 17 shoppers rating the store 1.7 out of 5. The dominant complaints center on order fulfillment failures, including items that never arrive, partial shipments, severe shipping delays that render orders useless, and unresponsive customer service. Shoppers report that the company dismisses their concerns, offers insulting refunds that do not address the actual problem, and fails to respond to follow-up emails. Several reviewers also note encounters with fraudulent versions of the site on Facebook. A small number of satisfied customers praise the quality and softness of Splendid's clothing products and report positive sale experiences, but these positive experiences are vastly outnumbered by complaints about logistics and support.
The core issue appears to be a systemic problem with order delivery and customer service responsiveness rather than product quality. Even when customers receive items as ordered, positive reviews mention excellent fabric quality and durability. However, the frequency of undelivered orders, incorrect shipments, extended delays, and dismissive responses to legitimate complaints suggests significant operational and support failures that overshadow any product strengths.
Customer Reviews (17)
Sorted by: Most recentAnthony P.Jul 18, 2024
One star is generous. Zero communication. They said 5 days delivery and now it's been 18 days. Stay away from this place.
Nicholas J.Jun 26, 2024
Total scam. Can't find any customer service department anywhere. We ordered a playpen and it's been sitting in China for weeks. Tried to cancel but got no response from anybody. Had to contact the credit card company and reverse the charge. Do not give them your money.
Robert S.Jun 18, 2024
Total rip-off. Ordered a charger 2 months ago. Got a bunch of emails about it being processed, then shipped, but it's been stuck at some random delivery company for 6 weeks now with no real answers. Don't waste your money on this company.
Emma S.Mar 25, 2024
Terrible experience with customer service. I bought a sweater cardigan that immediately started stretching and pilling like crazy. When I complained, they basically said too bad and told me to buy a special tool to fix it. I've owned nice cashmere sweaters before and gotten minor pilling over years. This thing looks like I've worn it for 5 years after wearing it twice. Really frustrating.
Gregory T.Feb 3, 2024
Made a purchase and ran into an issue with some boots I'd bought. The customer service person was really knowledgeable, sorted out my problem quickly, and went above and beyond what I expected. Very satisfied and looking forward to being a repeat customer.
Marcus R.Feb 3, 2024
Had a problem with some boots I bought and reached out to customer service. The rep was super helpful and took care of everything fast. Really happy with how it turned out and I'll definitely be ordering again.
Diana W.Dec 21, 2020
Got the same outfit in two different sizes as Christmas presents for two people. Ordered it weeks in advance and they just emailed me saying it's out of stock. Can't even get through to anybody because there's no phone line. Now the sale price is gone and even if I pick something else, Christmas is gone. Nobody tried to help at all. Awful service and honestly their prices are way too high for the quality.
Splendid Review FAQ
How is Splendid's rating calculated?
Splendid is rated 1.7 out of 5 based on 17 customer reviews submitted to RetailCoupons.com. The rating reflects the average score across all submitted reviews, regardless of when they were posted.
What do shoppers praise about Splendid?
Customers who are satisfied with Splendid consistently highlight the softness and quality of the clothing, particularly the long sleeve t-shirts. Positive reviewers note that items feel comfortable, look nice, hold up well after washing, and that satisfied customers have been loyal to the brand for years. Some customers also report finding good deals during sale events.
What are the main complaints about Splendid?
The overwhelming majority of negative reviews report serious fulfillment issues: orders that never arrive, partial shipments where fewer items are received than ordered, shipping delays lasting weeks or months, and items delivered to wrong addresses. Shoppers also complain that customer service is unresponsive, dismissive of problems, and offers insulting refunds that do not address the actual loss.
Do shoppers recommend ordering from Splendid?
Based on the review data, most shoppers actively discourage others from ordering from Splendid due to the frequency of delivery failures and poor customer service. However, a small percentage of customers report positive experiences and indicate loyalty to the brand for product quality when orders do arrive as promised.
How can I write a review of Splendid?
You can share your Splendid shopping experience by submitting a review to RetailCoupons.com. Your feedback helps other shoppers make informed decisions and provides honest insight into the company's product quality, shipping performance, and customer service responsiveness.
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