Statelinetack.com sells equestrian tack, animal equipment, and related gear to horse owners and animal enthusiasts. This page aggregates verified customer reviews and ratings to help you understand shopper experiences with the store's products, customer service, and policies.
Statelinetack.com Reviews
1.3
24 reviews
What Shoppers Say About Statelinetack.com
Created with AI, based on recent reviews
Statelinetack.com has received predominantly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most consistent complaints center on severe customer service failures, including unresponsive phone lines, ignored emails, and chat support that shoppers describe as useless. Shoppers also report serious issues with checkout, including pricing glitches where sale prices revert to full price without explanation, promo codes that fail to apply despite appearing valid, and extremely high shipping costs that discourage purchases. Several reviewers have experienced refund problems, with some waiting months without receiving money for returned items or shipped-but-never-delivered orders.
A small minority of shoppers (4 percent) rated the store positively, but the overwhelming pattern across reviews suggests fundamental operational problems. Shoppers consistently describe difficulty making contact with the company, unexplained order delays, and a general sense that issues cannot be resolved. The combination of checkout problems, poor communication, and unresolved refunds has led multiple reviewers to warn others away entirely and characterize the site as potentially fraudulent, though the specific products sold (equestrian and animal-related tack and gear) are rarely discussed positively or negatively in available reviews.
Customer Reviews (24)
Sorted by: Most recentKevin B.Apr 2, 2026
Whenever I try to check out with items on sale, the price jumps back up to full price with no explanation. The shipping costs are crazy and returning anything feels like a hassle. I browse their stuff all the time and think I'm getting deals, but then the pricing glitches and outrageous shipping fees stop me from buying.
Robert K.Mar 24, 2026
Got a solar battery that was the wrong size, so I asked about returning it. They sent me a return label and I shipped it back in January. It's almost the end of March now and still no refund. These people are crooks! Don't fall for it.
William H.Dec 4, 2025
I'd give them zero stars if possible. My order never left their warehouse and I can't talk to anyone. No one answers the phone, the chat is useless, and my four emails have gone completely ignored. Stay away from this place.
Marcus T.Dec 1, 2025
This company deserves zero stars. They don't respond to emails and my order from two weeks ago still hasn't gone out. Starting to think this whole site is a scam. I'd warn everyone to stay clear.
Rebecca S.Sep 26, 2025
Would rate them zero if I could. Their customer service is a mess and doesn't know what they're doing. I've spent three months trying to get a refund and every time they email me it's a different excuse. They're basically ripping customers off. Do yourself a favor and shop somewhere else.
Victoria M.Jul 7, 2025
They advertise all these amazing deals like 30 percent off over 129 dollars and 25 percent off codes, but good luck getting them to actually work. I placed a 163 dollar order with nothing applied. I tried other promo codes that supposedly went through but my price stayed the same. Turns out the thing I wanted was blocked from every promotion. When I asked customer service about it, they told me it was already the lowest price available so no discounts possible. Then why even advertise them? Feels like bait and switch with the details hidden away. Later I found the exact same product from the maker directly for 127 plus free shipping, and on another site for 149 with free shipping. So calling it the cheapest anywhere was completely false. Not shopping there again.
Jennifer P.Apr 14, 2025
Placed my order on April 8th and it's now April 14th. Still sitting here with no shipping update. Way too slow.
Nancy K.Mar 11, 2025
I'm giving one star only because zero isn't available. I ordered two blankets and three hours later got a promo email. I called right away and spoke to someone who said I could use that promotion and that they'd send out the farrier kit. My blankets came but no kit. A week later I called back and they said they had notes to ship it and promised someone would call within three hours to confirm. After three days with no call, I rang them again. This time they said since I bought the blankets before the email arrived, I wasn't eligible for the promo after all. Really? I'm returning everything and buying from a company that actually values customers.
Catherine F.Dec 5, 2024
Ordered something almost three weeks back and never even got an order confirmation. Two weeks went by before I reached out to ask where my stuff was. They said it would be at least four business days before they could even create a shipping label. The tracking number they gave me shows it hasn't shipped yet and I'm waiting to see what excuse they come up with next.
Statelinetack.com Review FAQ
How is Statelinetack.com's rating calculated?
The rating of 1.3 out of 5 is based on 24 verified customer reviews. RetailCoupons.com displays this average along with a breakdown showing that 88 percent of reviews are one star, 8 percent are two stars, and 4 percent are five stars, with no three or four star ratings currently in the set.
What are the most common complaints about Statelinetack.com?
Shoppers most frequently report being unable to reach customer service by phone or email, with multiple reviewers stating emails have gone unanswered. Other major complaints include checkout problems where sale prices revert to full price unexpectedly, promo codes that fail to apply, extremely high shipping fees, and delayed or unresolved refunds even months after returning items.
Do shoppers recommend buying from Statelinetack.com?
Based on available reviews, the vast majority of shoppers explicitly warn others away from the site. Multiple reviewers state variations of 'stay away from this place' or suggest shopping elsewhere. Only a small percentage (4 percent) gave positive ratings, and their specific feedback is not detailed in recent reviews.
What checkout and pricing issues have shoppers experienced?
Reviewers report that advertised sale prices disappear during checkout and revert to full price with no explanation. Promotional codes that appear to be valid fail to apply to orders. One shopper noted that certain items were blocked from all promotions despite promotional messaging suggesting wider availability of discounts.
How do I write a review of Statelinetack.com on RetailCoupons.com?
If you have purchased from Statelinetack.com, you can share your experience by submitting a review on RetailCoupons.com. Include details about your order, delivery, product quality, and customer service interactions to help other shoppers make informed decisions. Verified purchase reviews are prioritized and help maintain the accuracy of the store's overall rating.
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