Stella McCartney Reviews

Been waiting for a delivery that was supposed to come on December 5th, so no holiday gift for my partner. All they do is make excuses and say they're contacting the delivery company. Six weeks went by before I got any real answer about where the package went, and that was only after I asked twice.

Ordered a handbag from the Stella McCartney UK site in October 2024. Wasn't thrilled to find out it was coming from Italy, and I definitely wasn't prepared to handle the customs and DHL clearing charges myself. I reached out to their customer service and they promised the company would cover all the duties and fees. It's now March 2025 and the bill still hasn't been paid despite countless emails going back and forth with Stella McCartney and DHL. To make matters worse, DHL handed my case over to a debt collection company. For a brand that prides itself on ethical values, their treatment of customers falls way short. I feel let down by this company. It looks like I'm going to end up paying the fees myself, which have doubled at this point. I'm sharing my experience to warn others about what happened to me.

I went through the exact same thing as someone else who reviewed them. When you order from their site you get hit with bills from DHL for duty and VAT charges. I ordered two coats and got two invoices for £56 each because they shipped from a European warehouse. Their customer service gave me a generic response but hasn't actually solved anything after four weeks. Now I'm getting threatening letters from DHL saying I have to pay or face legal action. Don't order from Stella McCartney unless you want weeks of headaches dealing with DHL.

Ordered some Christmas rompers for my three babies on September 14th. After wearing them once and washing, the garments fell completely apart. Threads unraveled and the fabric tore creating holes. I got in touch with their customer service on January 5th with pictures and detailed information about the damage. I'd ordered from Stella Kids before without problems, so this was really disappointing. They told me it was being reviewed by their team and they'd be back to me. Now it's almost a month later and I'm being ignored despite sending multiple emails asking for an update so I can send the items back. The lack of response is unacceptable. I feel robbed since the quality doesn't match the price. If customer service doesn't care, I'm not coming back. There are other brands out there with better quality, better prices, and people who actually value their customers. This company clearly doesn't. Don't shop here.

Ordered a jacket in October 2024 on pre-order. As of January 12th, I still haven't received it or gotten a refund. I've been trying to get this sorted for weeks now, staying in regular contact with their Milan customer care team. The whole situation is really upsetting.

Hands down the worst customer service I've ever had from any company. Pre-ordered a coat and paid upfront. It took three months just to get it. Three weeks after receiving it, the vinyl started peeling off everywhere. I sent in photos and an email but got nothing back. I keep reaching out but they won't give me timelines or answers. They keep saying it's outside the return window and needs technical review, but won't say when anyone will actually look at the pictures. I've been waiting ten days just for someone to verify it's defective. This is the worst shopping experience of my life and I'll never order from Stella McCartney again. I'm telling everyone I know to stay away too.

Got a Stella McCartney long puffer coat back in 2022 for £400. After washing it just twice, all the down filling came out. I followed the care instructions exactly. Reached out to their team hoping they'd repair or replace it, but they told me the jacket was too old for coverage. That's completely unacceptable. You shouldn't expect a coat at that price point to fall apart in under two years. The whole experience was shocking and honestly, these products don't live up to the hype or the price tag.

Their new advertising campaign is offensive and disgusting. It really shows what Stella McCartney is about.

Their customer service is absolutely terrible. Bought a tote bag in December and used it for just 5 days on a holiday in February. Then in August when I was on vacation, I noticed the lining had bled all over the cream canvas, completely destroying the bag and some of my clothes inside. This bag cost £750! They show no interest in helping me or being polite about it. I sent them everything needed for their lab to review, but they said the lab was closed until a certain date. When they finally responded, they claimed it was wear and tear and refused to help. Wear and tear on a £750 bag that I only used twice since December? That's outrageous. I'm done with this brand. They call themselves luxury but the quality is the worst I've seen and they simply don't care.

Bought some leggings and the fabric wasn't what I expected at all. When I tried to return them, their website said THE ORDER CANNOT BE RETURNED AT THE MOMENT. This is absolutely ridiculous. Total scam.