Stella McCartney is a luxury fashion brand offering designer clothing, handbags, and accessories. This page aggregates shopper ratings and reviews for the official Stella McCartney website to help you understand customer experiences with product quality, shipping, and customer service before making a purchase.
Stella McCartney Reviews
1.5
23 reviews
What Shoppers Say About Stella McCartney
Created with AI, based on recent reviews
Stella McCartney receives overwhelmingly negative feedback, with shoppers reporting severe issues across delivery, customer service, and product quality. Common complaints include extended shipping delays (some orders taking months past the promised delivery date), unexpected international shipping charges from European warehouses that customer service fails to resolve, and premature product failures such as fabric tearing and vinyl peeling after minimal wear. Customers consistently report difficulty reaching responsive customer service and unresolved issues that persist for months despite repeated contact attempts.
A small minority of reviewers (13 percent) appear satisfied with their purchases, but their specific feedback is not detailed in available reviews. The vast majority of shoppers do not recommend the brand based on their experiences with fulfillment and support.
Customer Reviews (23)
Sorted by: Most recentGregory L.Feb 10, 2021
The merchandise quality is really poor. Years ago I bought a bag for 875 dollars. The material on the handle started peeling, and the seams look completely worn out. It looks cheap and tacky. On top of everything, it's become sticky. I'll never purchase from them again.
Christopher M.Jan 4, 2021
Got a bag as a Christmas gift for my wife. Called their Bond Street location and they offered to mail it to me for £10, even though the website advertised free delivery. So I placed the order online from Italy instead. The tracking showed the package was left at my office doorstep on the high street, but I never got it. Two weeks later and I'm getting nowhere. All I'm getting are automated emails telling me to wait. Still no resolution or refund and I absolutely won't shop there again. Stay away from this company. Stella McCartney should be ashamed of how they operate.
Marcus T.Nov 7, 2020
Their online support team is absolutely awful. They give you almost nothing but the same cookie-cutter answers over and over, and there are spelling mistakes all over the place. It's embarrassing for a designer brand of their stature. I paid extra for expedited shipping that was supposed to arrive in 2-4 business days, but it never showed up on time. When I asked about it, they wouldn't refund the rush fee even though they didn't deliver what I paid for.
Stella McCartney Review FAQ
What is Stella McCartney's average rating on RetailCoupons.com?
Stella McCartney is rated 1.5 out of 5 based on 23 customer reviews. The rating distribution shows that 87 percent of reviews are one star, while 13 percent are five stars, with no reviews in the two, three, or four star categories.
What are the most common complaints about Stella McCartney?
The primary complaints involve significant shipping delays (orders taking weeks or months beyond the promised delivery date), unexpected customs and duty charges when items ship from European warehouses, and unresponsive customer service that fails to resolve issues. Shoppers also report quality concerns, including garments falling apart after minimal wear and materials like vinyl peeling off jackets shortly after delivery.
Do customers have issues with international orders?
Yes. Multiple reviewers report that orders placed on the US site are shipped from Italian or European warehouses, resulting in DHL invoices for customs duties and VAT charges. Although customer service representatives have promised to cover these fees, several shoppers report that reimbursement has not been processed months after purchase, leaving them responsible for unexpected bills.
What quality issues have shoppers reported?
Reviewers have documented premature product failures including fabric tearing and threads unraveling after a single wash, vinyl peeling off coats within weeks of delivery, and garments falling apart with minimal wear. When customers contact the brand with photographic evidence, they report receiving generic responses and no resolution.
Do shoppers recommend Stella McCartney?
Based on the review data, the overwhelming majority of shoppers do not recommend purchasing from Stella McCartney due to persistent issues with delivery timelines, unresolved billing disputes, product quality, and customer service responsiveness. Only a small percentage of reviewers (13 percent) gave five-star ratings, though their specific experiences are not detailed in available reviews.
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