Stella McCartney Reviews

The customer service here is terrible. Paid $950 for a handbag. Within three days a thread on the handle came loose. It might have been that way out of the box but I didn't spot it right away. Either way, something on an expensive bag should hold together longer than three days. I figured they'd stand behind their products and fix or replace it. Instead they told me to go to a local store and pay for repairs myself, or they'd send it back to Italy for a $100 fee. That was their best offer. I recently bought a Louis Vuitton wallet with a small defect and they replaced it immediately no questions asked. I won't be shopping at Stella McCartney again.

Don't buy Stella McCartney products. I got three pairs of their Adidas running shoes at once, one as a gift for my partner. None of them fit right. The sizing is way off, like if it says size 38 it's actually at least a full size smaller. All three pairs had the same problem. The design is poorly made with bad measurements. There's also a cheap plastic-like material that cuts your heel. As someone who runs regularly, I trusted Adidas, but this collaboration with Stella McCartney makes me question the brand completely. The shoes are off by a size in measurements and uncomfortable enough to hurt your feet. That's completely unacceptable whether you're spending a little or a lot of money. Running shoes should fit properly. This is false advertising and I spent a significant amount of money on products that don't work. I even followed up with photos to show what was wrong.

Ended up with a bag that fell apart over time because the material quality is just terrible. Took it in for repair in February 2023 and didn't hear back until June when they said they wouldn't fix it and would just send it back as is. The customer service was horrible and the product quality was poor. A $1,500 bag that only lasted two years and they stopped making that style, which makes it impossible to repair. I'm never buying from Stella McCartney again after what I went through.

Got the chunky loafers and one of the chain links chipped off in two spots from just a tiny bump on a table leg the second time wearing them. I sent photos asking if we could just replace that one link and their customer service completely refused to help. These cost $845. I'm really let down. I don't spend a lot on designer gear, but I was excited to support a vegan brand. Unfortunately the quality and lack of support has changed my mind.

Their customer service is just terrible. I cancelled my order because dealing with them was such an unpleasant experience. Seems like they've got plenty of business already and couldn't care less about being courteous to customers.

Purchased a pair of Stella McCartney trainers and they're fantastic. The craftsmanship is excellent and really worth the price.

Grabbed a pair of Stella McCartney trainers and I'm really happy with them. The quality is outstanding and absolutely worth the money I spent.

I've never experienced worse customer service. Bought some boots from their Adidas collaboration and they turned out to be defective. Stella McCartney told me to contact Adidas, but Adidas won't help because I bought them through a third-party seller. Meanwhile, Stella McCartney refuses to step up and help either. Even after I showed them Adidas's policy on third-party purchases, they still won't support the claim. It's absolutely unacceptable.

Put in a pre-order for a winter coat a couple weeks ago with an expected delivery of December 7th. Checked back today and they've updated the website to January 25th. Called them up and found out they're dealing with production delays. But here's the thing: they never reached out to me or sent any kind of notification. All I got was the initial order confirmation. I need a coat now, not two months from now when winter's almost over. Their service is poor, and their communication is even worse. If you order from them, don't expect them to keep you in the loop.

This has got to be the most unprofessional shopping site I've ever used. Didn't get an order confirmation, no shipping updates, and after a full month I still haven't heard anything. The whole buying experience doesn't match what you'd expect for the prices they charge. It's stressful and disappointing to say the least. They should be embarrassed.