Stetson Reviews

I spent over $300 on some boots and a belt. The belt came loosely thrown in with no protective wrapping, and the boots had nothing inside to help them hold their shape. To make matters worse, I got two left boots that were different sizes AND different colors.

Bought a Stetson Rutherford through an online hat shop that said five to seven day delivery. It took fourteen days to arrive. The hat itself is nice quality but I found two issues. First, they changed the sweatband design and color from a nice brown to boring grey. Second, there's clearly no quality control because part of the sweatband lining wasn't sewn right and was hanging loose. For around $260, that's pretty disappointing. I won't be buying from either that retailer or Stetson again.

I ordered the Bozeman Crushable felt hat for fall and it got to me pretty quick, just a few days. The packaging was better than my earlier Contoy Straw hat purchase from earlier in the summer, which makes sense since this one cost twice as much. I used the same size as before but this 7 1/8th medium felt tight right out of the box. The leather hatband will break in with wear. It was much snugger than the straw hat initially, but after a few hours of wearing it I could get comfortable in it. I really like how soft the felt is, and after a day of wearing it hard, pushing it down on my head, it started to loosen up and now sits comfortably and stays in place. The leather band has stretched to fit my head perfectly like a glove and I wear it every day now. I'm definitely planning to buy another Stetson or two in the future.

I'd been eyeing the Contoy Straw Hat online for about a week before deciding to buy it. It's my favorite style since I was younger. When the big box arrived after a few days, I was really impressed with what was inside. The hat came well protected and has a huge Made in Mexico label which explains the $75 price, but it's branded STETSON with the S logo burned into the edge. It was stiff when I first got it but after wearing it for a day, it started molding to my head nicely. I live in Oklahoma where the wind gets pretty strong, and this hat stayed put in winds over 25 mph. It came in a medium size that fits close, and the hat does adjust to your head shape. It's not a super premium hat, but the quality is solid. Perfect for summer weather and should last for years.

Ordered a pair of ropers and got used boots. The thread seam on the sole was worn bare and scratched up. The inside leather was wrinkled and separating. The second pair I got was too tight on one boot and I couldn't get my heel in. The third pair was scuffed and the color didn't match at all. The fourth pair had matching color but the right boot was way too snug again and I still couldn't get my foot in. I finally gave up, bought a boot stretcher, and can barely squeeze my foot in now. This company's not worth it. I expected way more quality. Go elsewhere, seriously. Total ripoff.

Don't buy from this company. They're liars and scammers who sell products nothing like the pictures online, then refuse to fix anything. They only apologize for show but never actually make things right. All they do is mock customers they've cheated. Stay far away from them.

When my product arrived, it was dirty with food crumbs all over this expensive hat, plus there was long blonde hair everywhere on it. I contacted their customer service about returning it and they never got back to me. The quality wasn't close to what I paid for and their support is just awful.

Terrible experience with their customer service. They sent me a damaged hat and when I complained, they claimed that's how it's supposed to look. It wasn't a distressed style based on the product pictures and description, and it arrived loose in the box with scratches and scuffs all over it from poor packing. They refused to send me a replacement for an event I needed it for. So I ordered the same hat again and it showed up in a completely different color than what I ordered. When I emailed a second time asking why my dark brown hat arrived light tan, they said they can't control the hat colors. I placed another order and paid $180 for overnight UPS delivery on Thursday and it didn't arrive until Monday even though UPS delivers on Saturday. It should have been here Friday. Definitely skip Stetson directly and buy from somewhere else with better service.

Absolutely terrible customer service and I won't be ordering from them again. I returned a hat that didn't fit even though I followed their exact measurements and sizing instructions from their website. After sending it back, I waited 20 days with no response despite two emails saying I'd get a refund in 10 days. I had to file a dispute through PayPal since that's how I paid, and when I called them again they told me the refund might take over 75 days and that it's out of their hands. The rep was rude and dismissive. Just not a good company to deal with.

This is a total scam. The hat I got was cheap quality knockoff stuff. The colors, shapes, and everything else didn't match what was shown in their pictures. I've seen their ads pop up on Facebook under slightly different names like variations of their domain. It's clearly fraudulent.