Stussy is a contemporary clothing and streetwear brand offering apparel and accessories through its online store. This page aggregates shopper ratings and reviews to help you understand customer experiences with Stussy's products and service.
Stussy Reviews
1.5
20 reviews
What Shoppers Say About Stussy
Created with AI, based on recent reviews
Stussy is rated 1.5 out of 5 by 20 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The primary complaints center on non-functional customer service, with multiple shoppers reporting unanswered emails, unresponsive support teams, and inadequate compensation offers for significant problems such as empty packages, damaged goods, and undelivered orders. Several customers across international locations (Canada, South Africa, Ireland) report similar service failures, suggesting systemic issues rather than isolated incidents. Additional concerns include poor packaging quality, product durability issues, and suspicious payment processing through third-party vendors.
A small minority of reviewers praise the brand's quality and comfort, though these positive reviews lack specific detail about their purchase experience. The overwhelming pattern in recent feedback indicates that even when Stussy attempts to resolve issues through refunds or discounts, customers view these offers as insufficient given the severity of the problems and length of time required to reach resolution. The lack of responsive customer service appears to be the defining factor driving dissatisfaction among long-time and new customers alike.
Customer Reviews (20)
Sorted by: Most recentSofia R.Jun 12, 2024
ABSOLUTELY TERRIBLE experience. I ordered something but the sizes weren't right, so I sent back a few items using their free return label to get my money back. The carrier lost my package and Stussy completely refused to refund me or help in any way. I emailed them multiple times explaining that they needed to contact the carrier and file a claim. They just kept saying no and wouldn't assist me otherwise. I lost my money. This is infuriating. Won't shop here again. Their service is unacceptable.
Michelle V.Dec 4, 2023
Bought a $300 jacket that arrived within the timeframe they promised, but it's too big for my son. I asked for a return label and got nothing back. I've been checking my email for updates and now the address bounces back as undeliverable. Take this as a warning and DO NOT BUY FROM HERE.
Jordan T.Mar 1, 2023
Received a collaboration sweatsuit that had an issue with sizing. The pants were good but the sweatshirt was too small. I tried to return it but they said items from their collabs aren't returnable. Now I'm stuck with an oversized sweatshirt that doesn't fit. They really should have been flexible about this.
Angela D.Dec 22, 2022
Really frustrated here. I ordered gifts for Christmas with plenty of time before the holidays. Didn't get a shipment notification until December 15th, but the order didn't actually go to the carrier until the 19th. Now tracking shows it arriving on the 27th, which defeats the whole purpose. For what they charge, you'd think they'd have their stuff together. My kids were disappointed.
Rachel S.Dec 18, 2022
This company deserves worse than one star if that were possible. Listen to the other reviewers here because they're right. You won't get a confirmation email, no order updates, and good luck getting any real answers. I wish I'd read these reviews first before ordering. Don't expect anything to actually arrive, and be prepared to challenge the charge on your card to get your money back.
Sarah M.Sep 12, 2022
I've been wearing this brand since the 80s and loved it, but I'm really let down by their after-sales service. Ordered on September 6th with DHL listed as the carrier. Nothing but silence since then - zero updates, no tracking info, and the company won't respond to me. This is irresponsible and I'm starting to wonder if this website is even legitimate. If this keeps up, the business won't last long.
Amanda P.Sep 8, 2022
Ordered on 8/20 and the charge went through on 8/22. Still haven't gotten a shipping notice and their chat support is useless - just automated replies instead of real answers about when it'll ship. It's been 19 days and nothing. There's no way to escalate and the email and chat aren't actually helping. The level of service is awful and I can't get support anywhere.
Robert C.Dec 24, 2021
Why did you guys stop making XXL? Don't you want bigger guys and athletic builds wearing your brand? Seems like a missed opportunity.
Stussy Review FAQ
How is Stussy's rating calculated?
Stussy's rating of 1.5 out of 5 is based on 20 verified customer reviews. The rating reflects all submitted reviews weighted equally, regardless of when they were posted.
What do customers praise about Stussy?
The small number of positive reviews mention that Stussy products offer good quality, feel soft, and are comfortable to wear. Some customers specifically note appreciation for the brand itself.
What are the main complaints about Stussy?
The most common issues reported are: non-responsive customer service and unanswered emails, packages arriving empty or damaged, products arriving significantly delayed or not at all, poor product durability (items falling apart after minimal wear), and inadequate compensation offers (discounts or partial refunds) when problems occur. Customers shopping from international locations report similar service failures.
Do shoppers recommend buying from Stussy?
Based on recent reviews, the overwhelming majority of shoppers do not recommend Stussy, citing severe customer service failures as a dealbreaker. Even customers who were satisfied with product quality expressed frustration with the brand's inability to handle issues or respond to inquiries.
How can I write a review of Stussy?
RetailCoupons.com accepts customer reviews based on real purchase experiences. To submit a review, visit the Stussy store page and follow the review submission process. Include specific details about your order, delivery experience, product quality, and any interactions with customer service.