Sweet Home Collection sells home textiles and fixtures through their website. This page provides an overview of customer ratings and reviews to help you decide whether to shop there. RetailCoupons.com has compiled honest feedback from real shoppers to give you a complete picture of their experience with the company.
Sweet Home Collection Reviews
1.5
17 reviews
What Shoppers Say About Sweet Home Collection
Created with AI, based on recent reviews
Sweet Home Collection receives overwhelmingly negative feedback from shoppers. The most common complaints center on unresponsive customer service, shipping issues (including fake tracking numbers and orders that never arrive), product quality problems (thin and wrinkled materials), order fulfillment errors, and refusal to process refunds or resolve disputes. Multiple reviewers report losing significant amounts of money with no resolution after weeks or months of attempted contact. A small minority of reviewers report positive experiences, but their feedback is vastly outweighed by reports of problematic business practices.
Shoppers consistently describe feeling ignored when attempting to resolve issues, with some alleging the company has closed unexpectedly or provided fraudulent shipping information. The few positive reviews stand in stark contrast to the pattern of complaints about material quality, packaging, and the company's unwillingness to make customers whole after receiving wrong or defective items.
Customer Reviews (17)
Sorted by: Most recentDorothy H.Dec 8, 2024
The material was thin and scratchy, really uncomfortable. They'd packed the entire comforter set with sheets, skirt, and pillows in a plastic bag and squashed it so tight it was covered in wrinkles I couldn't get out. Would've cost me extra to have it professionally pressed. Terrible company to work with and I'll never buy from them again. Now I'm stuck having to purchase a box to ship it back, which feels incredibly unfair. At 80 years old this is a hassle I didn't need, but it's taught me a valuable lesson: never again.
Ian M.Jun 19, 2024
I ordered a faucet, paid for it, and two days later got an email with a tracking number. When I looked it up in DHL's system, the number doesn't exist. The link they sent took me to some site called 17 track which isn't even a real shipping company. This whole thing screams scam. Nobody answers my complaints. I'm going to contact my bank to try and get my money back.
Bruce T.May 10, 2024
Stay away from this company. Their customer service is rude, your orders arrive wrong, and they clearly don't care about fixing issues. They'll also tell you they're closed early without warning. This is honestly some of the worst service I've experienced.
Rebecca S.May 24, 2023
What I received wasn't what I ordered. The customer service team was polite and responded quickly, but they wouldn't give me a full refund. That means I lost my money completely.
David P.Dec 13, 2022
I bought a shower fixture that was completely wrong. My contractor saw it right away and told me. I sent it back using their prepaid label and they're telling me they can't find it because their warehouse is disorganized. They're refusing to refund the $419 I spent. It's been since early October and nothing has been resolved.
Michelle L.Jul 24, 2022
Don't waste your money here. Over a month has passed and they still haven't sent my order. They're refusing to issue a refund. Stay far away from this company and anything they sell.
Brandon P.Dec 28, 2021
Something feels off about this company. Their product reviews all read identically and seem completely fake. The website itself is full of errors and misspellings. They don't talk to customers or confirm orders. It all screams sketchy. I canceled my order immediately once I took a closer look at the site. Dodged a bullet there.
Michaela T.Nov 4, 2021
DO NOT ORDER HERE! Complete scam operation. I bought some bathroom faucets and when they arrived, they were way larger than described on the website and wouldn't fit in my bathrooms. I've tried to return them but can't get anyone to respond. They keep telling me 'the American warehouse is having issues,' which honestly isn't my problem. Just send me a return label. They won't respond to emails or answer the phone, and they won't give any return instructions. Their return policy is completely fake and the items I got weren't even the right size. I'm out the money for three faucets that don't work for me.
Tony R.Aug 18, 2021
I ordered a bathtub and the tracking system didn't work at all. When I called, the person who answered barely spoke English and just kept saying sorry without actually helping me. Nobody else was available to take the call. They said I'd get an email with delivery info, which never came. I requested a refund and it took over a month to process. This is genuinely the worst customer service I've ever had.
Sarah W.Jan 30, 2021
Absolutely terrible customer service. They claim my bedding has been shipped, but UPS has zero record of any package. Sweet Home won't respond to my messages and Amazon won't refund me because Sweet Home insists it's on the way. This company is a complete scam and I'd warn everyone to avoid them.
Sweet Home Collection Review FAQ
What is Sweet Home Collection's overall rating?
Sweet Home Collection is rated 1.5 out of 5 by 17 shoppers on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting significant customer dissatisfaction.
What do shoppers praise about Sweet Home Collection?
Positive feedback is minimal, though one reviewer noted that customer service responded quickly to inquiries, even though the resolution was unsatisfactory. Positive experiences are rare compared to negative ones.
What are the main complaints about Sweet Home Collection?
Shoppers most frequently report unresponsive or unhelpful customer service, orders that arrive late or never arrive at all, fake or nonexistent tracking numbers, receipt of wrong or defective items, poor material quality, and refusal to process refunds. Several customers report waiting months without resolution and losing substantial amounts of money.
Do shoppers recommend buying from Sweet Home Collection?
The overwhelming majority of reviews discourage shopping at this company. Reviewers explicitly warn others to stay away and describe the business as having some of the worst service they have experienced.
How can I write a review of Sweet Home Collection?
You can share your experience with Sweet Home Collection on RetailCoupons.com by visiting their store page and submitting a review. Include details about your purchase, the product quality, shipping experience, and any customer service interactions to help other shoppers make informed decisions.