Sweet Home Collection sells home textiles and fixtures through their website. This page provides an overview of customer ratings and reviews to help you decide whether to shop there. RetailCoupons.com has compiled honest feedback from real shoppers to give you a complete picture of their experience with the company.
Sweet Home Collection Reviews
1.5
17 reviews
What Shoppers Say About Sweet Home Collection
Created with AI, based on recent reviews
Sweet Home Collection receives overwhelmingly negative feedback from shoppers. The most common complaints center on unresponsive customer service, shipping issues (including fake tracking numbers and orders that never arrive), product quality problems (thin and wrinkled materials), order fulfillment errors, and refusal to process refunds or resolve disputes. Multiple reviewers report losing significant amounts of money with no resolution after weeks or months of attempted contact. A small minority of reviewers report positive experiences, but their feedback is vastly outweighed by reports of problematic business practices.
Shoppers consistently describe feeling ignored when attempting to resolve issues, with some alleging the company has closed unexpectedly or provided fraudulent shipping information. The few positive reviews stand in stark contrast to the pattern of complaints about material quality, packaging, and the company's unwillingness to make customers whole after receiving wrong or defective items.
Customer Reviews (17)
Sorted by: Most recentChristopher F.Jan 5, 2021
I'm really regretting my purchase from Sweet Home Collection. I ordered sheets on 12/20 with a promised arrival by 12/26. They sent a shipping notification on 12/22 saying it would come by 12/28. According to FedEx, the package bounced around from New Jersey to Mississippi to Tennessee to Kansas, then got stuck in Colorado for five days. FedEx can't give me a delivery estimate for my address in Illinois. Sweet Home won't actually help and just says shipping is delayed because of holidays and the pandemic. I'm frustrated after 16 days with no end in sight. I won't be shopping there again.
Vincent G.Jun 11, 2020
I was surprised to see so many negative reviews because I just ordered a bed-in-a-bag and absolutely love it. It's the softest and most comfortable bedding I've ever had. The pricing is great and the options are super trendy. My order arrived in less than a week, even faster than they said it would. I'd definitely order from them again without hesitation.
Amanda C.May 10, 2020
This is a complete SCAM operation. They won't actually send you what you paid for. They just print out a shipping label so you can't request your money back, then never actually ship anything. I've been waiting two months for my comforter with no movement. Their support team ignores emails and calls. Absolutely the worst. Seriously, save yourself the trouble and money by going anywhere else.
Rebecca N.Apr 22, 2020
Got 4 goose down pillows and I'm really disappointed. I'm convinced they forgot to actually fill them with feathers. Can't recommend these at all. I'd like to return them but haven't had good luck.
Marie D.Feb 28, 2020
DO NOT ORDER FROM SWEET HOME COLLECTION! I bought King-sized sheets in December and they sent me Queen-sized instead. I returned the Queen sheets with their invoice and a note explaining the mistake, asking for the correct size or a refund. In January I followed up and they claimed they never got my return. They demanded a tracking number to issue any credit, but I'd tossed the receipt during post-holiday cleaning. They refused to take my word for it and now I'm out the cost of the sheets because of their error. You'd think a company would stand behind their customers instead of losing them over simple mistakes.
Jennifer M.Dec 24, 2019
Purchased an item from them with a specific delivery window promised. Got an email saying it shipped with a FedEx tracking number, but when I tried to track it, nothing showed up. After I reached out to ask what was going on, they told me the item was actually out of stock. I'm curious how long I would've waited before they bothered to tell me on their own.
Sweet Home Collection Review FAQ
What is Sweet Home Collection's overall rating?
Sweet Home Collection is rated 1.5 out of 5 by 17 shoppers on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting significant customer dissatisfaction.
What do shoppers praise about Sweet Home Collection?
Positive feedback is minimal, though one reviewer noted that customer service responded quickly to inquiries, even though the resolution was unsatisfactory. Positive experiences are rare compared to negative ones.
What are the main complaints about Sweet Home Collection?
Shoppers most frequently report unresponsive or unhelpful customer service, orders that arrive late or never arrive at all, fake or nonexistent tracking numbers, receipt of wrong or defective items, poor material quality, and refusal to process refunds. Several customers report waiting months without resolution and losing substantial amounts of money.
Do shoppers recommend buying from Sweet Home Collection?
The overwhelming majority of reviews discourage shopping at this company. Reviewers explicitly warn others to stay away and describe the business as having some of the worst service they have experienced.
How can I write a review of Sweet Home Collection?
You can share your experience with Sweet Home Collection on RetailCoupons.com by visiting their store page and submitting a review. Include details about your purchase, the product quality, shipping experience, and any customer service interactions to help other shoppers make informed decisions.