TAFT Reviews

Been ordering from them for about a year now and mostly had good experiences. My first order was three pairs and one arrived in the wrong size, but swapping it out was painless. I've picked up several more pairs since then. There was one discounted pair near the end of their product cycle where the tongue strap came undone, but nothing major. Customer service has been fine though shipping is a bit slow lately. My biggest complaint is the insoles they include. They're surprisingly uncomfortable for the price point and some shoes have them glued down so you're basically forced to replace them. I've noticed other people mentioning sizing problems but haven't dealt with that myself beyond getting the wrong size in a box one time.

Finally managed to snag a pair of loafers I really liked since they're almost always out of stock. Unfortunately, the shipping experience has been a nightmare. They used some slow third-party carrier and it's been over a week with multiple delivery date changes and still nothing at my door. Even worse, trying to contact customer support is basically impossible. The chat system shows a wait time for a queue but nobody actually comes on the line to help. At this price point, I expected a much more professional experience overall.

Bought two pairs of boots for my husband's Christmas gift totaling six hundred dollars, but he needed a size thirteen and they sent a twelve. Taft arranged a UPS label for returns since we live overseas and get mail through APO. It's been nearly five months now and I'm still waiting on a replacement for one pair while we credited the other. Two separate replacements were sent but one has been stuck in Pennsylvania since late February and the other in Georgia since April. Their latest message said it could take up to forty-five days, which doesn't make sense considering mail to our APO has never taken more than ten days in all our years abroad. Taft's website advertises worldwide delivery and free shipping over a hundred fifty dollars. The shoes themselves are unique and well-made, but the customer service experience doesn't match the quality of the product.

Ordered shoes in my regular size and they didn't fit right at all. I've reached out to customer service seven times through email and haven't gotten a single real response, just automated replies. I'm sitting on six hundred dollars worth of merchandise and they're completely ignoring me. This is incredibly frustrating.

I've ordered from Taft multiple times before and it's always been fine. This latest order turned into a real headache though. Placed it on November twenty-ninth and by December thirteenth I still hadn't received it. The tracking info just kept saying ready to ship and that USPS was waiting for the item, but the postal service said they never actually got the package. I sent four emails, tried two different phone numbers that don't work, texted twice, and even messaged on Instagram. Got absolutely nothing back from them. Then out of nowhere it finally showed up at my door. Clearly something went wrong with the shipping system, but completely failing to respond to any of my contact attempts was unacceptable.

Ordered size 9.5 but received a 9 instead, which is way too small to wear. Contacted them multiple times but their phone line doesn't work and they're completely unresponsive to emails. The shoes themselves look nice in person, but I'd definitely recommend being cautious with this company. Buyer beware.

Ordered two pairs and had major problems with both. The first pair was almost two sizes too large and I couldn't return it because it was marked final sale. I was trying to resell it when I noticed tears already starting to form on the side, so I didn't want to pass that problem along to someone else. The second pair finally fit okay but started falling apart after just four months of wear. The designs look really cool and I wanted to love them, but the durability and fit issues have completely let me down. Hopefully their other products are better made.

Had a terrible experience with my recent order. I selected what I thought was the correct size from their size chart, but when the shoes arrived they were absolutely enormous, like two full sizes too big. The real problem is that nowhere on the product page was it obvious these were final sale, which I only discovered when trying to return them. It seems like a pattern based on what others have complained about. The company knows their sizing is off but still marks everything as final sale anyway. When I reached out about returning the shoes, their response was dismissive and unhelpful. This feels like a deliberate practice to sell poorly fitting footwear while hiding behind a no-return policy. Really disappointed with how they handle this.

Purchased a pair of Wallace shoes and within three weeks the price was cut in half. I asked for a credit twice but got rejected both times. I even gave them my order info so they wouldn't mix things up, but they still claimed they don't match prices from old orders. The shoes are non-refundable so I'm stuck with them. That's an eighty dollar loss including tax and it really soured me on this company. Nobody can find information about their price protection policy anywhere. They told me it's seven days but that's nowhere in writing. Most retailers offer thirty days, so this feels intentional. I'm taking my business elsewhere from now on.

The Paris Boot in Black Floral is absolutely gorgeous to look at. Unfortunately wearing them was painful from day one. Five minutes of walking and I had blisters all over my feet. I'm seriously considering using a hammer to beat them into shape because I really do want to wear them again. They look amazing but the fit is rigid and unforgiving.