Taylor Stitch specializes in premium casual clothing, including denim, flannels, and other basics with an emphasis on durability and quality construction. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when buying from the brand, covering product quality, fit consistency, pricing, and customer service.
Taylor Stitch Reviews
2.8
23 reviews
What Shoppers Say About Taylor Stitch
Created with AI, based on recent reviews
Taylor Stitch shoppers are deeply divided on the brand. Positive reviews praise the quality and durability of select items, particularly denim, the apres collection, and flannel pieces, noting that well-fitting garments justify the premium price. However, nearly half of reviewers report significant problems: pants that fit inconsistently (simultaneously snug and loose), feel stiff or cardboard-like, and overall poor fitting consistency across sizes. Quality and fit issues alone might be manageable, but customer service emerges as a critical weakness. Multiple shoppers report unresponsive support channels, with some unable to reach anyone for weeks or months. Return and exchange processes are cited as particularly problematic, especially for international customers, with shoppers describing unmet promises around expedited shipping, discount code restrictions on exchanges, and no response to repeated return inquiries. Several reviewers describe being stuck with unwanted purchases due to customer service failures and expired return windows.
Customer Reviews (23)
Sorted by: Most recentEdward F.Mar 11, 2023
If you're shopping from Europe, be warned. I really like the brand and have picked up several items over time, and their jackets are fantastic. My problem is the shipping cost, especially when you've already dropped several hundred bucks. A lot of other US brands waive international shipping after a certain amount. When you pile on customs fees, you're looking at nearly double what you initially paid. Because of all those extra charges, I probably won't be ordering again.
Kevin W.Jan 1, 2023
Good quality stuff, but shipping is a real problem. I can't figure out where one of my packages ended up. Customer service wasn't really helpful tracking it down either.
Steven B.Nov 25, 2022
Had a really bad experience trying to return something that cost me almost $50 with no clothing to show for it. Instead of fixing things, they wanted to argue over their return policy through email and lost me as a customer. They sell internationally but don't have the service to back it up. I'd suggest using PayPal for protection if you decide to buy from them anyway.
Kyle V.Oct 14, 2022
Really into this brand. Started last year and just grabbed more stuff after being satisfied with my first haul. The craftsmanship is top-notch and they ship super quick. Everything's running smooth.
Victor N.Oct 17, 2021
Bought some chinos and only wore them a few times over the course of a year. Then I noticed the zipper started loosening on its own and would unzip randomly. I contacted customer support and they said the warranty doesn't cover it because it's regular wear and tear. How do they justify using premium materials and charging these prices if they won't stand behind a faulty zipper after just a handful of wears?
Patricia G.Jan 6, 2021
Absolutely terrible customer service. Need to swap something for a different size? Shouldn't be hard, right? I tried both email and chat four different times asking for help, and called the number on their site twice. Got busy signals and disconnects. It's ridiculous. I've spent over $500 with them recently and can't even get a basic response. There are way better companies out there that actually take care of their customers.
Lucas M.Dec 1, 2020
It costs a lot, but you're getting quality men's clothing. I believe it's smarter to own a few really nice pieces instead of a closet packed with cheap stuff. Since most people don't wear everything constantly, having fewer better quality items just makes more sense. They put out interesting designs, shipping is pretty fast, and they do occasional discounts. If you're looking to level up your wardrobe, it's worth checking out.
Brandon H.Mar 1, 2020
I'm happy overall and order from them pretty regularly, so I'd definitely recommend giving them a shot. Just remember if you do run into problems with customer service, you can always use the old-fashioned approach and pick up the phone or visit a store.
James M.Feb 24, 2020
Had fantastic support here. I ran into a shipping problem sending stuff to the UK and they jumped on it within a couple hours to work it out. I've always appreciated how well made their clothes are, really solid quality. This was my first time needing extra help, but they made the whole thing painless.
Thomas E.Jan 25, 2020
Seems like they've made some changes. Their customer service team replied quickly and courteously. I purchased some pants and then wanted them in another color. Used their messaging tool but they said I'd have to cancel and place a new order instead. Also ran into an issue applying my first-time discount to the new order online, had to ask them about that. Inconvenient process, but they killed the first order and processed my refund right away. The replacement came in good time and they got me the discount refund quickly too.
Taylor Stitch Review FAQ
What is the typical shopper rating for Taylor Stitch?
Taylor Stitch is rated 2.8 out of 5 based on 23 customer reviews. The ratings are sharply polarized: 30 percent give five stars, 43 percent give one star, and the remainder are scattered across two, three, and four stars.
What do reviewers praise about Taylor Stitch?
Shoppers who rate Taylor Stitch highly commend the quality and durability of specific product lines, particularly denim, the apres collection, and flannel items. Several reviewers note that well-constructed pieces justify the premium pricing and emphasize that these items are built to last.
What are the most common complaints about Taylor Stitch?
The most frequent complaints center on three issues: inconsistent fit and sizing across product lines and sizes (described as simultaneously loose and snug, or stiff and rigid), unresponsive customer service with delayed or no replies to emails, and problematic return and exchange processes. International customers specifically report difficulty obtaining return shipping numbers and receiving no response to return inquiries.
Are there fit and quality issues with Taylor Stitch clothing?
Multiple reviewers report inconsistent fit within the same product line and sizing confusion. Some shoppers describe recent purchases as stiff or cardboard-like, particularly in denim. Others note that fits feel dated, with lower rise cuts and overly fitted tops. While some pieces are praised for quality, fit reliability appears to be a concern.
How do shoppers rate the customer service and return experience?
Customer service is a significant weakness for Taylor Stitch. Reviewers report unresponsive support (emails going unanswered for weeks or months), failure to honor expedited shipping promises, inflexible discount code policies that restrict exchanges, and particular challenges for international returns where customers cannot obtain required return shipping information. Several shoppers report being stuck with unwanted purchases after expiration of return windows due to communication failures.