Taylor Stitch specializes in premium casual clothing, including denim, flannels, and other basics with an emphasis on durability and quality construction. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when buying from the brand, covering product quality, fit consistency, pricing, and customer service.
Taylor Stitch Reviews
2.8
23 reviews
What Shoppers Say About Taylor Stitch
Created with AI, based on recent reviews
Taylor Stitch shoppers are deeply divided on the brand. Positive reviews praise the quality and durability of select items, particularly denim, the apres collection, and flannel pieces, noting that well-fitting garments justify the premium price. However, nearly half of reviewers report significant problems: pants that fit inconsistently (simultaneously snug and loose), feel stiff or cardboard-like, and overall poor fitting consistency across sizes. Quality and fit issues alone might be manageable, but customer service emerges as a critical weakness. Multiple shoppers report unresponsive support channels, with some unable to reach anyone for weeks or months. Return and exchange processes are cited as particularly problematic, especially for international customers, with shoppers describing unmet promises around expedited shipping, discount code restrictions on exchanges, and no response to repeated return inquiries. Several reviewers describe being stuck with unwanted purchases due to customer service failures and expired return windows.
Customer Reviews (23)
Sorted by: Most recentAnthony C.Jan 25, 2020
Looks like they improved things. Customer service was responsive and professional. I ordered pants but then wanted a different color. I messaged through their site and they told me I'd have to cancel and reorder instead of just changing it. Also had trouble applying the first-time discount to my second order, so I had to reach out about that too. A little annoying, but they cancelled the original pretty quick and refunded me. My new order arrived fast and they refunded the discount right away as well.
Robert K.Jan 26, 2018
The actual products are gorgeous, with great sourcing and a timeless American vibe that'll never go out of style. But the customer service is a nightmare. I've contacted them through every channel I could find to speed up a refund, and each time they promised quick action but never followed through. All I wanted was credit to buy something different, not even my money back. Their stuff sells out fast, so waiting around is stressful. Then my credit sat unused while I waited, and by the time they got back to me, the item I wanted was gone forever. It's maddening, and until they fix their customer service, I won't be shopping there or telling anyone else to either.
Daniel A.Dec 11, 2017
Had the same frustrating customer service experience mentioned by other reviewers. Sent multiple emails and kept getting the same auto-reply saying they're on it, but nobody actually did anything. The jeans did arrive eventually, though I never got answers to my questions or received the $30 credit from a Cyber Monday deal. Called the physical store and they said they don't handle online issues even though orders ship from there. It's tough when companies rely on crowdsourcing their operations.
Taylor Stitch Review FAQ
What is the typical shopper rating for Taylor Stitch?
Taylor Stitch is rated 2.8 out of 5 based on 23 customer reviews. The ratings are sharply polarized: 30 percent give five stars, 43 percent give one star, and the remainder are scattered across two, three, and four stars.
What do reviewers praise about Taylor Stitch?
Shoppers who rate Taylor Stitch highly commend the quality and durability of specific product lines, particularly denim, the apres collection, and flannel items. Several reviewers note that well-constructed pieces justify the premium pricing and emphasize that these items are built to last.
What are the most common complaints about Taylor Stitch?
The most frequent complaints center on three issues: inconsistent fit and sizing across product lines and sizes (described as simultaneously loose and snug, or stiff and rigid), unresponsive customer service with delayed or no replies to emails, and problematic return and exchange processes. International customers specifically report difficulty obtaining return shipping numbers and receiving no response to return inquiries.
Are there fit and quality issues with Taylor Stitch clothing?
Multiple reviewers report inconsistent fit within the same product line and sizing confusion. Some shoppers describe recent purchases as stiff or cardboard-like, particularly in denim. Others note that fits feel dated, with lower rise cuts and overly fitted tops. While some pieces are praised for quality, fit reliability appears to be a concern.
How do shoppers rate the customer service and return experience?
Customer service is a significant weakness for Taylor Stitch. Reviewers report unresponsive support (emails going unanswered for weeks or months), failure to honor expedited shipping promises, inflexible discount code policies that restrict exchanges, and particular challenges for international returns where customers cannot obtain required return shipping information. Several shoppers report being stuck with unwanted purchases after expiration of return windows due to communication failures.