Tempur-Pedic Reviews

We splurged on two expensive pillows directly from Tempur-Pedic, assuming we'd get great quality and great service. Unfortunately, when the package arrived at my boss's place while they were traveling, one pillow had a very noticeable yellow stain on it. After reaching out to the company, they refused to send a replacement. I'm really let down by this.

Watch out with this brand. My first mattress only held up for about two to three years. I should have learned then. Got a queen firm pro adapt for my second one and after three to four years I could only sleep on one side. The store where I bought it told me to put something heavy on each side and take pictures. For context, I was only 170 pounds during this whole time. I put a five gallon paint bucket on each corner and took photos. The good side dipped maybe an inch and a half, but the side I couldn't sleep on anymore sank five to six inches. The retailer agreed something was definitely wrong with the foam and submitted a warranty claim to Tempur-Pedic. They denied it. The retailer tried again and got denied again. I went directly to Tempur-Pedic myself hoping to get somewhere and just got the runaround. At this point my health has gotten much worse and I'm too exhausted to keep fighting. I'm warning you right now with complete certainty, do not buy a Tempur-Pedic mattress. Stay away from them entirely. You'll regret it down the road. Be a smart shopper and avoid this.

Got a tempurpedic mattress four years back and looking at the receipt I realized they sold me a 2019 model in 2022. That seems questionable legally. Me and my girlfriend have been waking up with hip and back pain ever since. I'm about to file a warranty claim but honestly these guys are known for rejecting them. Save yourself and buy something else. It's way too pricey for what you're getting.

This company doesn't allow pillow returns. We grabbed a couple of their memory foam pillows and found them really uncomfortable. Don't shop here. Their no-return policy is harsh, though I guess it makes sense when you're sending out pillows that will cause people constant neck pain.

I made a mistake and accidentally ordered two pillows instead of one. I reached out to a customer service rep who wasn't much help and didn't seem very experienced. The pillow hasn't even come out of its box. When I asked about returning it, he explained their policy was strict about pillow returns and said they only accept returns if items are damaged. It's confusing because why would they accept damaged goods? This isn't good service at all.

Absolutely unacceptable customer service! I ordered two pillows that weren't the right size. Nothing on the order page says you can't return or exchange items. When I called to get a swap, that's when they told me about the policy. The pillows were unopened and still sealed up, but they showed zero interest in helping me out. This is hands down the worst customer service I've experienced anywhere. I won't be coming back, which is really unfortunate since I shopped with them for over 20 years.

Absolutely terrible customer service! I purchased two pillows that turned out to be the wrong size. The company never disclosed during checkout that returns and exchanges aren't available. I called to exchange them and only then did they tell me about this policy. Even though my items were completely unopened and still in their packaging, they refused to help me out. This has been the worst experience I've ever had with a company. I'm done shopping with them going forward, which really disappoints me since I'd been a loyal customer for over two decades.

I've always supported Tempur-Pedic because of how good the products are and because of your stated commitment to doing business responsibly. My latest experience with one of their retail partners has been really frustrating though. I've tried multiple times to get help with a mattress issue through both the retailer and their distribution partner, but haven't gotten a fair answer. As someone who cares about quality and integrity, I think it's crucial that Tempur-Pedic holds its retail partners accountable, especially when customers aren't told about return or exchange rules at the time they buy. I'm bringing this up not to attack the company, but to push for more honesty and stronger protections for shoppers. I'm hopeful Tempur-Pedic will take a closer look at who they partner with and how things work to make sure customers get treated right and their values around sustainability and responsibility are actually practiced.

It's shocking that they won't take back unopened items under any circumstances whatsoever.

The pillow wasn't what I expected, and they won't refund or exchange it even though it's sitting unopened in the box. Skip this brand.