totalbyverizon.com Reviews

I visited the Englewood store and met with associate Rosa who was incredibly friendly and helpful. She really went above and beyond to provide an excellent experience. She knew the products inside and out. If I decide to go with them I'll definitely ask for her again.

I paid extra for a phone upgrade on a Motorola device. Less than six months later the thing started breaking down. Apps won't launch. It doesn't notify me when I have voicemails. The sound cuts out and I have to restart it every time I want to use YouTube. It's garbage. This company seems like it belongs somewhere else entirely. Their service is absolutely terrible. I've got two bars all the time. Without WiFi you might as well not bother because you'll need it to do anything. Plus nobody there speaks clear English when trying to sell you equipment. Verizon should be embarrassed about this. You're basically just MetroPCS with a different name. Total junk plain and simple.

If you're even considering changing cell phone companies, absolutely do not go to this provider. The store employee opens at eleven but usually shows up around eleven twenty. Once he gets to his computer with your info, it takes forever. The service there is really bad.

They'll overcharge senior citizens without blinking. I called to get my grandmother set up on the thirty dollar single line plan. I confirmed the price multiple times with the rep. They charged her for the sixty dollar plan instead. I called back right away and was promised a refund for the difference. A week later I called and they said they were still looking into it and to wait another five days. When I called back they told me they couldn't do anything because some data had already been used. My grandmother is ninety and doesn't use much data. She's on a fixed income and it's awful knowing there are companies out there willing to take advantage of elderly people like her. The customer service is terrible and they just give you the runaround whenever you have an issue. They created the problem in the first place and won't fix it. The company was way better before Verizon took over. Back then they actually seemed to care about their customers.

I had set up autopay on my account. When the government connectivity assistance program showed up I switched to that. Once it ended, I tried to go back to autopay but customer support just wouldn't help me set it up. I ended up losing my phone number and account after four years of being a reliable autopay customer. I tried calling for help for two weeks straight with no luck. In July I lost everything. I wouldn't recommend this awful company to anybody. I had to get a different phone and number since they refused to help.

Their customer service is absolutely terrible and you need to know that. I wanted to take advantage of a promotion they were running. When I called to add it to my account, the rep messed up the process and then I lost the promotion eligibility. I spent countless hours calling back and forth, but they couldn't fix their own mistake.

I attempted to move my daughter's phone from another carrier onto my account here. She has an iPhone thirteen, so we wanted to use an eSIM. Their website won't let you transfer a line using an eSIM, so you're forced to call their support team. On my first call they went ahead and cancelled her service with her current provider without finishing the setup. After forty-eight hours, she still had no service. I'm now on my seventh call with them and have spent over three hours and fourteen minutes on the phone total. I've spoken to at least a dozen different reps and it's clear they keep zero records and start from scratch every time. Each rep sends a text with a verification code, and I've gotten thirteen of those messages. The last person helping me just hung up on me out of nowhere, and I was being perfectly polite, so maybe their call center was closing for the night. I've asked them multiple times to just send a physical SIM card but haven't gotten anywhere.

This service is a complete disaster. No matter what you do to jump through their hoops and get service restored, they find new ways to mess things up. I've been dealing with this for two months straight and it's still not fixed.

My boyfriend and I have been customers since December using their phone numbers and handsets. Four days ago we returned two phones and bought two more. It took three days to switch my number over, but his still isn't transferred. A customer service rep told us we need to buy a new phone card and mentioned that one device wasn't compatible with their service, even though it came in a red box with a red prepaid card. When a gentleman answered he added the minutes to that phone. We got another device and three days later my number was finally on it. My boyfriend's number still hasn't transferred after five days. We have the email confirmation with his phone number and his account is synced in the app, but they still can't move it. They keep asking us to buy another prepaid card even though we just did on the eighth with receipts and proof the minutes were added. We've only been with them since December and are already frustrated.

They straight up lied to take your money and then refused to respond professionally when asked for a refund. Just get away from this company. Their customer service is as bad as it gets. I lost that money. I can't believe Verizon would attach their name to this garbage. I'm never using anything Verizon again.