WB Shop sells licensed entertainment and pop culture merchandise, including apparel, collectibles, and seasonal items. This page shows ratings and reviews from shoppers who have purchased from wbshop.com, helping you understand their experience with product quality, shipping, and customer service.
WB Shop Reviews
1.4
22 reviews
What Shoppers Say About WB Shop
Created with AI, based on recent reviews
WB Shop is rated 1.4 out of 5 by 22 shoppers, with the vast majority of reviews reporting serious problems. Shoppers consistently report non-delivery of orders, unresponsive customer service, and difficulty obtaining refunds. Many describe reaching out via phone and email with no response, and several mention waiting six weeks or longer for orders that never arrived. A small number of reviewers noted that products themselves (such as apparel) were of acceptable quality when received, but this positive observation is heavily outweighed by fulfillment and service failures.
The overwhelming pattern across reviews suggests systemic issues with order processing and customer communication. Shoppers report that contact phone numbers do not work, email addresses bounce back as undeliverable or go unanswered for weeks, and the company has been unresponsive even to requests for refunds after extended delays. Several customers indicate they escalated complaints to their banks or payment processors to recover money. The combination of non-delivery, unreachable support channels, and refusal to issue refunds has led nearly all recent reviewers to advise others to shop elsewhere.
Customer Reviews (22)
Sorted by: Most recentPatricia N.Dec 12, 2025
This is a scam operation and I'm warning everyone to stay away. My order never arrived. I had to get my bank involved and got compensation that way. Just avoid this place entirely.
Brandon T.Nov 23, 2025
Placed a pre-order for 2 Gilmore Girls advent calendars and my items never showed up. Trying to reach customer service has been impossible - their phone line is automated and doesn't work, and I haven't gotten a single response to any of my emails. I feel completely ripped off and don't know what to do next.
Jason P.Feb 6, 2025
The AFC Richmond jersey itself was actually pretty nice when it finally got here, but wow is the customer service terrible. I called the phone number listed on their site and got an automated message saying the wireless number isn't in service. Seriously? Then I tried emailing the address they provided and every single email bounced back as undeliverable. I was convinced I'd been defrauded. I had to check my order status through a third party app and all it said was 'ordered.' Eventually I disputed the charge with my credit card company, and the store didn't even respond to the dispute until two months later. The product is decent but the support is nonexistent.
Chelsea D.Dec 30, 2024
I'd give this zero stars if the system allowed it. I placed an order on December 18th and paid extra for 48-hour expedited shipping for Christmas. It's now December 30th and nothing has shipped or arrived. They estimated delivery for Christmas Eve and I've sent tons of emails asking for updates with no responses. My brother still doesn't have the gift I ordered for him.
Gregory W.Aug 31, 2024
Not impressed with how this company handled my order. They charged me for an item that was supposedly in stock but then didn't deliver it. After waiting 5 weeks without any response to my inquiry, the item finally arrived a week later. That's 6 weeks total for no good reason and no explanation. I'm done with them and suggest you go somewhere else to avoid the same frustration.
Thomas U.Aug 27, 2024
If I could give zero stars I would. Stay away from this store. I placed an order over six weeks ago and it still hasn't come. I've emailed several times asking for a refund and they won't do it. This is the worst customer service I've dealt with.
Robert F.Aug 10, 2024
This company won't communicate with you at all. I ordered something and didn't get the 15% newsletter discount when I paid with Apple Pay, so I reached out right away to ask what I should do. Total silence. I emailed again saying I'd place a new order with a different payment method and asked them to cancel the first one. Still nothing. I reordered and got the discount that time. Now I'm stuck with 2 of the same boxset on order. I've emailed multiple times asking them to cancel the original and provide return info but I keep getting ignored. I'm out over 150 dollars for duplicate items. This is completely ridiculous and there's zero customer service to be found here.
Nicole T.Feb 20, 2024
I wish I'd done my homework first. It's simple to place an order but the items are lower quality than the price suggests. Returning stuff is somewhat easy but here's the thing - they subtract the discount from your whole order from your refund, which means you end up paying full price for whatever you keep. That feels deceptive and makes you lose trust in them. Plus the sizing is way off on certain items. Overall it was a bad experience and I won't be ordering from them again.
Stephen K.Jan 29, 2024
I've never experienced customer service this bad. I got a design tumbler as a gift for my daughter and after just two weeks of gentle hand washing, the design started peeling off. I figured they'd apologize and offer a refund or something, but instead they refused to give me anything - no refund, no store credit. Skip this store entirely.
Monica G.Dec 28, 2023
I would rate this zero if I could. I ordered a Ted Lasso jersey and 2 mugs. They made me download their app just to track my order, which is also terrible. Eventually the 2 mugs showed up but not the 60 dollar jersey. On top of that I paid 18 dollars for shipping. Every email I've sent gets back an automated response. I've tried reaching out 7 times and got nothing. My only choice now is to dispute it with my credit card company. I will never buy anything from the store again.
WB Shop Review FAQ
What is WB Shop's overall rating?
WB Shop is rated 1.4 out of 5 stars based on 22 customer reviews. The rating distribution shows that 86 percent of reviews are one star, nine percent are three stars, and five percent are five stars, with no two or four star reviews.
What are shoppers' main complaints about WB Shop?
The most common complaints center on order non-delivery and unresponsive customer service. Reviewers report placing orders that never arrive, waiting six weeks or longer without updates, and being unable to reach the company by phone or email. Many describe bounced emails and non-functional phone numbers listed on the website. Additional complaints include refusal to issue refunds and lack of responses to customer inquiries.
Has anyone had a positive experience with WB Shop?
A small minority of reviews (five percent five-star and nine percent three-star) suggest some shoppers received their orders. Those who did receive items reported that the products themselves were of acceptable quality. However, even positive reviews are extremely rare relative to the overwhelming number of negative experiences.
Should I order from WB Shop?
Based on reviews posted on RetailCoupons.com, the vast majority of recent shoppers advise against ordering from WB Shop. Reviewers explicitly warn others to avoid the store and recommend shopping elsewhere. The consistent pattern of non-delivery, unreachable customer service, and unresolved refund requests suggests significant operational problems.
How are WB Shop's ratings calculated?
Ratings on RetailCoupons.com are based on verified customer reviews. The overall store rating is the average of all individual review ratings. Each shopper rates their experience on a scale of one to five stars, and the distribution of these ratings is displayed to show how many reviews fall into each category.